Solved Random reboots

[phillpower2]

As was previously explained the four pin 12V ATX is for extreme overclockers so you only need to have the eight pin connected, the four pin connector should be secured so that it cannot come into contact with any part of the MB or chassis etc.

Windows should be downloaded directly from Microsoft and myself personally always install in Legacy as it is less problematic.

Safe Mode will do nothing to change the fact that the RAM is in the wrong slots or the RAM being the wrong spec meaning that XMP cannot be enabled.

Ram should normally be in A2 and B2.

I feel I just need to pull everything to bits reinstall the lot as per the manual and fresh install windows ......

Why not, you will only be doing what should have been done in any event.

 

[Penfold7]

Thanks, I'm really appreciative of your time. Any ideas why CPU z is reporting xmp 2.0 enabled, but in bios it's Def disabled. It can be enabled in bios though. Hopefully come sat, after I've pulled it all apart, given it a good clean put back together and reinstalled windows all will be well.

 

[phillpower2]

No worries

Any ideas why CPU z is reporting xmp 2.0 enabled, but in bios

All users BIOS settings/profiles should be deleted when the MBs default factory settings are restored

Has the below been done yet.

Restore the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.

Save the new settings, exit the BIOS, restart the computer and XMP will be d

 

[Penfold7]

Unfortunately not, as said unfortunately work commitments have got in the way. I've pencilled in Saturday to sort it all out.

 

[phillpower2]

Explains why the XMP 2.0 profile is still present.

 

[phillpower2]

No response from the OP;

To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.

 

[Malnutrition]

From Penfold7

Hi
Adding this (If needed can a Mod merge with the original thread) @phillpower2
So finally managed to get all of this done, with work commitments and having to go away getting in the way.

I pulled the Mobo out of the case, glad I did as the wrong screws had been used and I could pull them out with my fingers!!. Removed and reseated everything. Put back into the case with correct motherboard screws and put it all back together.
Updated BIOS to the most recent version, as it was woefully out of date, and reset BIOS to the default values.
Reinstalled Windows as per instructions in previous thread to the letter.
Updated Windows

During the Windows update it started to randomly reboot again, with the same error message in Event viewer

WHEA Logger
Event ID 18
A Fatal hardware Error has occured.
Processor APIC ID 8
Error type Cache Hierarchy Error

Im a bit stumped now. i was going to start in Safe mode, but as its a completely fresh install and it started doing it when nothing really apart from Windows and the GPU drivers had been installed, not sure what this would tell me.

Im suspecting a Hardware problem, but has anyone any other ideas or troubleshooting steps to perform?

 

[Bruce]

So the entire 20 minutes (or so) installation process went smoothly and it only started rebooting when you were doing the Windows Updates part?

If so, where in that timeline were you; so Win install, reboot, chipset drivers install, Win updates...?

 

[Bruce]

reply from Penfold7

Windows installation went fine. Ethernet disconnected.
Installed chipset drivers, GPU driver's and audio drivers
Connected to internet and started windows updates. During the cumulative update to windows 10, during this installation reboots started. I was concerned we were getting stuck in a reboot loop but the install eventually took.
Exactly the same issues as previously

 

[PeterOz]

What GPU driver are you using - Do you have a link?

 

[Penfold7]

Using the most up to date adrenaline drivers from AMD website. Not sure what you mean regards a link. A link to the driver's??

 

[PeterOz]

A link to the driver's??

Yes

 

[Penfold7]

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6600.html

 

[Penfold7]

Of note, as I re read this, the reboot is not like normal. No BSOD or crash dumps. Screen goes black, fans etc all still running. Then through bios spashscreen back to windows login.

 

[Penfold7]

@PeterOz
Did you see anything with the drivers I've installed??.

 

[Penfold7]

Ok. I've left this till now, but since the couple of black screen reboots during the cumulative win 10 updates after clean install, it's not rebooted since. All we have done is reinstall windows and I've disabled fast startup as I read this can cause issues. I'm still not convinced but wondered if anyone could recommend any ways to stress the system or should I just leave alone.
Of note we've still got the TPM error ID 15, that occurs at each boot. Device driver error in TPM hardware. As, far as I can see there is no TPM chip fitted, just an empty header.
Also every hour and a half or so there is a distributed com error. Error ID 10010
Are these anything to worry about??

 

[Bruce]

What Windows are you running?
As to the TPM, that can be turned off in BIOS.
If you use BitLocker, turn it off first before disabling TPM.

 

[Penfold7]

Hi.
Running Windows 10 pro, fully updated.
Dont use bitlocker. Will search mobo manual to turn off TPM.
Thanks

 

[Penfold7]

Of note I was reading the motherboard manual last night to see how to disable TMP. From what it looks like the memory isn't compatible with either the motherboard or CPU. He has the following memory installed according the the data on cpu-z.

VENGEANCE® LPX 16GB (2 x 8GB) DDR4 DRAM 3600MHz C18 Memory Kit - Black​

I've put a screen grab of the part of the motherboard manual.
No idea why the system has suddenly stabilised but should I bite the bullet and just get compatible memory. Whilst it's stable now it may not be once he starts to stress things with gaming. The crucial checker states pc4-17000 is compatible. I'm a bit rusty with this memory stuff and XMP etc. In my day memory ran at the speed advertised and if it was too fast the system ran it as fast as it could. Is this the case nowadays. XMP is currently disabled.
Of note another oddity, when I reset mobo to defaults according to the motherboard manual boot mode should be legacy+uefi but it set it to uefi only and turned on windows 10 whql support. Also TPM should be disabled as standard.
Thanks again everyone.

 

[phillpower2]

Of note I was reading the motherboard manual last night to see how to disable TMP. From what it looks like the memory isn't compatible with either the motherboard or CPU.

Do you not recall that you were previously advised of this way back in my replies #5 and 8 ?