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I've Experienced 3 random pc freezes in the past 3 days and I'm clueless as to how to fix it. A friend told me to check my "Reliability Monitor" for a reason why it's freezing. I've attached screenshots of what those look like in case that is useful. I wasn't playing a performance-heavy game but I have noticed this issue happens more frequently when I am.
If I could have some guidance on what to do or a solution to fixing this I would really appreciate it.
Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.
Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.
Kaspersky GetSystemInfo (GSI) Parser allows you to check and fix PC compatibility issues between Kaspersky products and other software. Troubleshoot with Kaspersky GSI Parser!
I have tagged some help for you, hardware really isn't my thing, just had you gather these logs so others can help.
This reply below is my standard reply, following these steps can help tho.
The first thing that we will do is download Junkware Removal Tool by Malwarebytes. Save it to your desktop run as admin, this is an outdated crapware removal tool, it will remove some junk but most important, this will create a restore point. I do not need to see the log from this, if you want to go back to before any of these steps you will have a restore point created....
Download easy service optmizer, save it to your desktop and unzip it there. Right click it and run as admin, then select Tweaked at the bottom. Then click on the rocket, this will turn off a lot of useless items.
You will however need to change one setting. Right Click on Wlansvc — WLAN AutoConfig, then select start service, the edit service. Make sure it is automatic across the board, as per the picture.
Disable windows 10 spyware with O&O software, this can chew up bandwidth while you game as microsoft is constantly uploading various data from your machine.
Disable windows update, and only enable it once a week to update on your terms not whenever microsoft feels you need an update.
Open a notepad and copy the content of the code box below, paste into open notepad and save it to your desktop as clean.bat then right click on clean.bat and run as admin.
Note: Do not copy the word code.
Note: This batch will reboot your machine so close anything you are working on and save it.
Code:
@echo off
netsh advfirewall reset
netsh advfirewall set allprofiles state On
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("76.76.19.19", "8.8.4.4")
%WINDIR%\SYSTEM32\lodctr.exe /R
%WINDIR%\SysWOW64\lodctr.exe /R
C:\Windows\SYSTEM32\lodctr.exe /R
C:\Windows\SysWOW64\lodctr.exe /R
DISM.exe /Online /Cleanup-Image /StartComponentCleanup
DISM.exe /Online /Cleanup-image /Restorehealth
del /s /q C:\Windows\SoftwareDistribution\download\*.*
del /s /q "%userprofile%\AppData\Local\Google\Chrome\User Data\Default\Cache\*.*"
del /s /q "%userprofile%\AppData\Local\Opera Software\Opera Stable\Cache\Cache_Data\*.*"
del /s /q "%userprofile%\AppData\Local\temp\*.*"
del /f /s /q %systemdrive%\*.tmp
del /f /s /q %systemdrive%\*.log
del /f /s /q %systemdrive%\*.chk
del /f /s /q %systemdrive%\recycled\*.*
del /f /s /q %windir%\*.bak
del /f /s /q %windir%\prefetch\*.*
ipconfig /flushdns
sc stop sysmain
sc config sysmain start= disabled
sc stop DiagTrack
sc config DiagTrack start= disabled
sc stop dmwappushservice
sc config dmwappushservice start= disabled
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0xFFFFFFFF
pause
shutdown -r
Exit /B
You may also want to free up some space on your C: drive.
Let's get some questions and easy stuff out of the way first, along with what Malnutrition suggested above:
Were you able to monitor your temps/utilization as the freeze occurred? Running a programs such as MSI Afterburner, CPUID, or HWMonitor would work, or you can just use Task Manager.
Any driver changes, new GPU, drivers, etc?
Is there a reason you are running 1667 MHz memory? Your CPU and MOBO can safely go up to 2667MHz, Ryzen thrives off of fast memory.
Looking at your drives, I would free up some space, rule of thumb is to keep 20-30% of your total storage space free for swap-space (this helps load things quickly). Try running Defragment and Optimize Drives and Disk Management to clear up any old or temporary files (Note: This will delete files in the recycling bin, make sure you don't have anything in there you want to keep).
Do you use Xbox game bar? I see it has been stopped a few times, if it is not in use I would support uninstalling it (offloading unused programs is always a good thing!).
Finally, try verifying your Windows installation, right click on the windows logo in the bottom left and select Windows Powershell (Admin)
Run the following commands (they will take some time, let them finish before closing out of powershell):
Also are you using XMP in bios for your ram settings
If yes turn it off
Your cpu and mb can take faster ram as mentioned by @Pyro
Turning on xmp is not the best way to try and get extra speed it tends to make the ram unstable most times.
Need faster ram buy faster ram BUT do not buy ram faster then wjat the cpu/motherboard can handle
ran the junkware removal tool.
couldn't find the download for StartUpLite? (link didn't work).
followed steps for easy service optimizer.
downloaded and disabled/removed some windows stuff with O&O software (including xbox gamebar).
ran batch code.
ran commands in Windows Powershell.
optimized my drives with disk manager.
checked if I'm using XMP (I didn't find it after looking in the BIOS so I'm assuming I'm not using it).
Question:
Should I buy faster RAM for my PC or is it just set at a lower speed or something? I was looking for a hardware upgrade for my PC so I will take any suggestions on what I should get, (I have a pretty good budget).
I'm not sure about the ram, that will be for @Pyro or @PeterOz
Here is the startuplite tool. I'd suggest just running the update blocker prior to gaming, also make sure that windows Game Mode is enable prior to gaming.
Game Mode is a recent addition to Windows that focuses system resources on games when enabled. It's value is somewhat questionable, though. If you don't want it, here's how to turn it on and off.
I could see it causing an issue, not sure about this specific one. Running the exact specified parts and speeds is not always possible, but it is the best thing to do if you have the ability/means.
Manually clocking your ram is something I am not well versed in, maybe PeterOz knows more about the subject.
Leave your ram at auto in the bios
The only time (IMO) that you need to adjust ram is when you buy ram that is to fast
E.g You buy ram as 3200MHz and MB/cpu only take 2667MHz
To me overclocking is a con
Buy a V6 car and we will make it like a V8 with a turbo boost and specail tune up etc etc
I would rather buy a V8 and have no problems
I havent had any freezes since but its only been a few days so ill see if anything comes up in the coming weeks. Ill also look into getting faster ram. Theres nothing else i need help with, thanks.
