Random Black Screening

[Ravenous]

I've been having random black screening during gaming sessions, it primarily happens when im playing a semi demanding game, but even happens after a while of playing a non demanding game. What happens is my screen goes black, and my gpu fans immediately start going crazy. Temperature isn't an issue, my temps dont go over 60C, and i've remounted it a few times. I've also remounted it and left the case on it's side, so sag causing it to lose connection to the pcei slot is out of the question. I've also done a HARD delete of my drivers using DDU, and freshly installed them, and that didn't fix my issue. I'm pretty lost at this point
My specs are a ryzen 9 3900x, 32GB of ram, 2070 super(zotac mini) x570-e asus rog strix MB, and a 750W Gold+ PSU.
Nothing is over heating, my cpu idles at 35~ and sits at 45~ during light gaming, 55~ during moderate gaming, and 60-65 during intense gaming. even a stress test using ryzen master doesn't push it over 75.

 

[veeg]

Hello

Give us you complete psu spec's including model and number.

 

[Ravenous]

i don't know why people are so insistent on it being a psu problem, i don't KNOW what the psu is it doesn't say on the side and im not taking it out of the psu shroud. all i know is i didn't cheap out on one when i bought it 3-4 years ago.

 

[Ravenous]

Hello

Give us you complete psu spec's including model and number.

I found the model number on the side without taking it out, it's a 750W MWE Gold Plus. Model Number MPY-7501-AFAAG.

 

[veeg]

Ok thanks.. Let me get more help.

@Pyro

 

[Pyro]

i don't know why people are so insistent on it being a psu problem

Because this is a very common sign of a failing PSU, yours appears to be fine but it is one of the most commonly overlooked components that we see.

You reinstalled with DDU, did you do so completely offline? Windows will automatically look for drivers if the computer is hooked up to the internet, because of this a DDU wipe should be done completely disconnected.

Go through DDU again as detailed below:

Run DDU and download a fresh installer executable from here.

An important note: You MUST download the driver executable and disconnect your computer from the internet before running DDU, otherwise Windows will automatically download drivers (which you don't want).

Once you have ran DDU in safe mode, boot up into a normal Windows session (ensuring that you aren't connected to the internet for even a moment) and run the installer.

Restart your computer from the power menu and see if this helps.

On top of that, let's get as much system info as we can:

Let's get some more information:

Download and run the free version of speccy.

Once you have ran speccy, publish the scan by going to: File > Publish Snapshot.

 

[Ravenous]

Because this is a very common sign of a failing PSU, yours appears to be fine but it is one of the most commonly overlooked components that we see.

You reinstalled with DDU, did you do so completely offline? Windows will automatically look for drivers if the computer is hooked up to the internet, because of this a DDU wipe should be done completely disconnected.

Go through DDU again as detailed below:



On top of that, let's get as much system info as we can:

according to DDU itself, i can have internet on, as long as i turn off windows updates, which i did before using DDU.

 

[Ravenous]

Because this is a very common sign of a failing PSU, yours appears to be fine but it is one of the most commonly overlooked components that we see.

You reinstalled with DDU, did you do so completely offline? Windows will automatically look for drivers if the computer is hooked up to the internet, because of this a DDU wipe should be done completely disconnected.

Go through DDU again as detailed below:



On top of that, let's get as much system info as we can:

here's a link to the speccy. http://speccy.piriform.com/results/CcIQqsEEU0RnjJxL7JPNCyO

 

[Pyro]

You came here asking for advice and that's what I'm offering- these are methods I have found to work best.

I'll let some of the other helpers chime in, good luck.

 

[Ravenous]

You came here asking for advice and that's what I'm offering- these are methods I have found to work best.

I'll let some of the other helpers chime in, good luck.

... what? I literally gave you the info you asked for I haven't declined any advice, other than things I've already done.

 

[Ravenous]

further update, I'm able to play games on my PS2 emulator so that further makes me think it's a GPU issue, or maybe a psu to GPU connection issue.

 

[Bruce]

I think @Pyro is suggesting your replies when volunteers have requested info.

2 examples
give us your PSU specs, you replied

i don't know why people are so insistent on it being a psu problem,

and, when you installed DDU, was the PC offline?, you responded

according to DDU itself, i can have internet on

and yes, you have given all advise that has been requested, but have you tried doing the options as suggested?

as to the PSU, NVidia recommends min of 650, other sites like Lumion recommend more.
so while your 750w should be fine, it is skating at the edges.

if your issue is only happening during games (demanding or not), then I would be agreeing with you, it's most likely the GPU but could also be the PSU.
are either component under warranty still?

I would also try uninstalling Avira and seeing if that helps. it can always be re-added later.
another long shot - use an ethernet connection rather than wireless. yes - there should be no connection (no pun intended), but at this stage, let's try the dumb stuff before going out and replacing parts.

 

[Rustys]

Do you still need assistance

 

[Rustys]

Abandoned thread closed.

 

[Ravenous]

This is a repost of an issue I'm having because the one i had up before was closed without a solution fixing things. I was only inactive for less than a week.

I've been having random black screening during gaming sessions, it primarily happens when im playing a semi demanding game, but even happens after a while of playing a non demanding game. What happens is my screen goes black, and my gpu fans immediately start going crazy. Temperature isn't an issue, my temps dont go over 60C, and i've remounted it a few times. I've also remounted it and left the case on it's side, so sag causing it to lose connection to the pcei slot is out of the question. I've also done a HARD delete of my drivers using DDU, and freshly installed them, and that didn't fix my issue. I'm pretty lost at this point
My specs are a ryzen 9 3900x, 32GB of ram, 2070 super(zotac mini) x570-e asus rog strix MB, and a 750W Gold+ PSU.
Nothing is over heating, my cpu idles at 35~ and sits at 45~ during light gaming, 55~ during moderate gaming, and 60-65 during intense gaming. even a stress test using ryzen master doesn't push it over 75.

To add on to this now, I'm installing an update to get it to windows 11, but I'm fairly certain it has nothing to do with what OS I'm using as W10 is still thoroughly supported. I saw someone on the post before suggest uninstalling avira.. why? it's an antivirus software, why would uninstalling that be a good idea 1st of all, and 2nd why would it fix what seems to be a graphic issue? the only reason I even think it might be the PSU instead of the GPU, is because maybe the cable from the 2 is causing issues.

 

[Rustys]

Combined both threads.

 

[Rustys]

I'm installing an update to get it to windows 11,

What do you mean.

I saw someone on the post before suggest uninstalling avira.. why? it's an antivirus software, why would uninstalling that be a good idea 1st of all, and 2nd why would it fix what seems to be a graphic issue?

I would also try uninstalling Avira and seeing if that helps. it can always be re-added later.

To see if that may be causing an issue will not know until you attempt it.

Turn off the OC on the RAM it is over what the CPU can handle and for testing.

https://www.amd.com/en/product/8436

Set the power profile to Balanced.

Have seen some have issues with MSI Afterburner see if disabling or uninstalling makes a difference.

See if running the system in a clean boot makes a difference.

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.

support.microsoft.com

 

[Ravenous]

Im confused, what do you mean, what do you mean? I feel like me saying im updating to windows 11 is pretty self explanatory. I have windows 10. I got the popup saying i can upgrade to 11 for free. So i did that.

Msi afterburner isnt even set to launch on startup, so it only works if i manually open it and hit apply so thats out of the equation.

Idk what you're talking about with RAM. Its been running at 3200mhz.

Set what power profile to balanced? The entire pc? Or just a certain component? Cuz wouldnt performance be preferred?

Im looking for genuine advice not things i feel will waste my time. The only thing i think that may have a shot is performing a clean boot and even that is unlikely to help considering the ONLY time i "crash" is when loading a game. Im 99% sure its a gpu issue. I was just hoping I'd find someone with more information/knowledge that could tell me i was wrong.

 

[Bruce]

some programs interfere with other programs, AV software has some history with doing this since it puts fingers in all sorts of areas of your system.
so sometimes we recommend to do something, that may seem weird, but that we have found by experience may either fix things, or allow investigations to proceed.

and don't worry, we don't want to waste your (or our) time either.
we are all volunteers here, giving our time and advice for free, simply to help others.

what update are you installing to get to Windows 11?
why not just go to Win11? for the many machines I have upgraded from Win10 to Win11, you just get the Win11 update, no precursor needed.

as to a Balanced power profile - go to Control Panel, (view by icons), Power Options, you should see a list, choose Balance.

if you have been around computers for a while, you'll know that there is not always a definite answer, sometimes it's completely left field, other times it's the old "suck it and see" test - can you get your hands on another GPU (friend, neighbour, family, work) to test your theory?

 

[Rustys]

Look at the speccy report for the RAM it clearly states that XMP is enabled, and RAM is running at a faster speed that the CPU is rated for.

what update are you installing to get to Windows 11?

Pyro did explain to you that it could be the PSU in Post 6.

Bruce explained it in post 12.

Instead of pitching a fit about the advice give and apparently you do not understand ask for a further explanation on how to do that.

Im looking for genuine advice not things i feel will waste my time.

Then by all means go someplace else.

I have degrees in computer science, networking and cyber and hands on experience for over 30 years.

Now what do you want to do?