Hello all... coming to this forum after I tried a previous one and got 0 responses. (Is it because I was a new user?! That's no reason to discriminate!) Anyways, here's the problem:
I have had this laptop for a while--needed a new upgrade for college and it does everything I need without a hitch. Every once in a while, there would be an on-screen graphical glitch--misplaced pixels, green/pink/black/etc. but it was nothing drastic and never affected my work so I chose to ignore it. However, recently, my laptop has been having these "black" screen crashes--black as in the screen is not completely off, but displaying all black pixels. The rest of the components seem to still be working; I can hear fans running, the lights under my keyboard still pulse, I believe sound still works as well. The display is just simply not displaying the things I hope it would display. It requires me to hard reset.
There are no errors present in Event Viewer after these problems except for that the system did not shut down correctly (because I forcefully powered it down).
Solutions I've tried so far:
This only started happening in about the past two months or so, so maybe it's a certain update or something is clashing with another thing?
Regardless, any help/advice/what-to-do-next would be heavily appreciated.
Here are some specs:
Again, any help is appreciated here. Thank you. Please let me know if you need any extra laptop information and I will be happy to provide.
I have had this laptop for a while--needed a new upgrade for college and it does everything I need without a hitch. Every once in a while, there would be an on-screen graphical glitch--misplaced pixels, green/pink/black/etc. but it was nothing drastic and never affected my work so I chose to ignore it. However, recently, my laptop has been having these "black" screen crashes--black as in the screen is not completely off, but displaying all black pixels. The rest of the components seem to still be working; I can hear fans running, the lights under my keyboard still pulse, I believe sound still works as well. The display is just simply not displaying the things I hope it would display. It requires me to hard reset.
There are no errors present in Event Viewer after these problems except for that the system did not shut down correctly (because I forcefully powered it down).
Solutions I've tried so far:
- Re-install graphics drivers (both Ryzen and NVIDIA)
- Update BIOS
- Check RAM for any issues (none detected in 3 rounds of checks)
- Changed power plans
- Update CPU
- Plugged in external monitor
- Used monitor refresh command
This only started happening in about the past two months or so, so maybe it's a certain update or something is clashing with another thing?
Regardless, any help/advice/what-to-do-next would be heavily appreciated.
Here are some specs:
- HP Omen Laptop 15-en0023dx, product number 2V927UA#ABA
- Windows 10 Home Edition x64
- Computer is 1 year old, OS installed on-arrival, never re-installed
- AMD Ryzen 7 4800H w/Radeon Graphics, 2900 Mhz, 8 Cores, 16 Logical Processors
- AMD Radeon Graphics, 512.00 MB and NVIDIA GeForce GTX 1660 Ti, 6.0 GB
Again, any help is appreciated here. Thank you. Please let me know if you need any extra laptop information and I will be happy to provide.