Probably another tpm2 issue

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
Hi again

1. Yep, will (hopefully) upgrade BIOS first. 2. No idea why Mb version is obscured. Bit of a pain getting tower out, as small bedroom, next to wall etc. What do I do if it’s just not shown? 3. Sorry no PSU. Will provide when I get home tomorrow. 4. Norton still active. Ditched it for McAfee a year ago. Somehow subscriptions must have overlapped. 5. Noted re RAM.

Many thanks
 
Steve Stacey said:
4. Norton still active. Ditched it for McAfee a year ago. Somehow subscriptions must have overlapped.
Click to expand...
Not at the system that has the links that will uninstall them properly. @phillpower2


Steve Stacey said:
1. Yep, will (hopefully) upgrade BIOS first. 2. No idea why Mb version is obscured. Bit of a pain getting tower out, as small bedroom, next to wall etc. What do I do if it’s just not shown?
Click to expand...
Could end up having an expensive doorstop.


Also looking at the image there is some dust that need to be cleaned out which will also cause the system to overheat and run slowly.

Get some cans of compressed air and blow the system clean. Make sure the system is powered off and unplugged. Remove the battery if a laptop if the battery can be removed.

Read the instruction on the can. Spray in short burst and when the can start to feel cool to the touch switch to a different can. After they warm up to room temp, they work fine.

Do this in a well-ventilated room or outside this way the dust does not settle all over the inside furniture or worse you or someone inhaling it.

Do NOT turn the cans upside down, turn the system. Remove the battery and blow that our as well.

NOTE: You take the chance of wrecking the bearings of fans with the compressed air. Compressed air can actually accelerate the fans beyond their rated speeds and damage them, if you are cleaning them out with air, it is often recommended to hold the blades in place with a toothpick or other non-conducive material.

NOTE: Do not use a vacuum to clear the dust they can cause a static discharge and end up toasting the system or a components. There are also jumper on the boards that could be sucked off and then the system would be bricked.

Clean the keyboard
Put the with the laptop facing down then gently rub your hand back and forth over the keys this will knock some of the larger pieces out. Then place the system on its side and blow the keys (remember to use short burst like before) starting from the top working you way down. Heat form portable computers is released through the keyboard.
 
It could just be the way that your pic can be viewed on the forum.

Regarding the multiple AVs;

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

McAfee product removal tool (MCPR) here

Norton uninstall info here

Once any other AVs have been correctly uninstalled, resterat, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with the requested PSU info etc.
 
I used the compressed air (after photo). How “crooshal” is the psu in the scheme of things? (Now that system has been analysed and interrogated to the nth degree)
 
How important is your computer to you both data and hardware.

If the PSU is not powerful enough and or is starting to show wear form age and or various other reasons.

support.lumion.com

Which power supply do you need?

1. Power supply requirements for desktop PCs Note that the following only applies to desktop PCs. Power supplies for laptop PCs are always designed with the correct Wattage. The power supply is a v...
support.lumion.com support.lumion.com

Lets say just because you have a 400-watt PSU doesn't mean that it can do that and or the GPU that you may have requires a 600-watt PSU.
 
Hi

Update. 1. Have removed Norton with the tool-thanks. 2. Mb version-yep nothing visible that I can see. Not obscured, somehow obliterated. There’s also a chip soldered horizontally, so not sure if that’s covering anything? 3. PSU only sticker I can find is one on outside of case. There is no power block and nothing else I can see inside case.

Provided more images to illustrate.

Cheers
 

Attachments

  • IMG_0180.jpeg
    IMG_0180.jpeg
    1.8 MB · Views: 3
  • IMG_0185.jpeg
    IMG_0185.jpeg
    1.8 MB · Views: 3
  • IMG_0182.jpeg
    IMG_0182.jpeg
    1.9 MB · Views: 2
  • IMG_0189.jpeg
    IMG_0189.jpeg
    2.7 MB · Views: 3
  • IMG_0190.jpeg
    IMG_0190.jpeg
    2.7 MB · Views: 3
VS = Value Series which = complete junk that should never have been used anywhere near an add on GPU.
 
Hi again

I’ve read the BIOS update process on the link provided-many thanks. The only thing that confuses me is the part about restoring default BIOS settings to ensure stability etc. Can you run that past me in laymen’s terms.

Cheers
 
When you boot into the bios.
Normally on the front screen (not always) could be exit screen, it will have a an option to Load Setup Defaults or Load Optimize defaults
F10 to save
 
Hi again
Successfully installed the new BIOS. (Not the Rev 2.0 linked to in post 10) ) PC Health Check confirmed ready for Win 11. (tpm 2, secure boot good to go)

Tried to install via Windows 11 Installation Assistant. This identified one prog that had to be removed )VMWare Player), so did this.

Install was on 75% when I went out. Came home to message that Win 11 install had failed.

Checked UEFI settings and Device Manger, and tpm 2 is enabled.

Secure Boot is enabled.

Am awaiting further response from ASUS.

Thanks

(Wondering whether I’ll need to do that Registry fiddle to bypass tpm?)
 
Status
Not open for further replies.
Top Bottom