Solved PC problem again.

[phillpower2]

Velink5972

We can`t keep asking for an update from you so should you still need help once the PSU has arrived send a member of staff a PM and we can reopen your thread.

 

[phillpower2]

Thread re opened as requested via PM from Velink5972.

Please update your thread as best that you can, this includes confirming the PSU that you purchased and what you would like assistance with.

 

[Velink5972]

Hi guys, i've received the psu corsair cx550m as suggested. Should I install both stick? What's the next step?

 

[phillpower2]

How to physically test your RAM.

The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU or if a notebook by touching a household radiator or associated copper feed pipe.


Have a pencil and notepad to hand.

Remove each stick of RAM and blow out the memory slots.

Insert the first stick of RAM in memory slot one, reconnect the power and in the case of a desktop computer the video to screen cable.

Power up the computer and see how it goes.

Make a note of the results.

Repeat the procedure until the first stick of RAM has been tested in each memory slot and the results written down.

Remove the first stick of RAM and put it to one side on top of a piece of paper with the number one on it for identification purposes.

Repeat the procedure with all RAM until each stick has been tested in all slots, the results written down and the sticks identified numerically.

Now the really long winded part;

If no individual stick of memory or slot on the MB has an obvious problem all of the above needs to be repeated but this time by running Memtest 86 for each stick of RAM and in each slot on the MB and for at least 4/5 passes, for some reason that many of us cannot explain a stick of RAM may work in one slot on a MB but not in another.

Please note that some MBs (motherboards) will not boot unless there is RAM in slot one, adjust any testing to suit.

 

[Velink5972]

Ok, I just run the basic test:

1. Stick A in DIMM A (No problem)

2. Stick A in DIMM B (PC rapid restarting.)
Take the stick out, blow the slot and reinstall. (No problem)

3. Stick B in DIMM A (No problem)
4. Stick B in DIMM B (No problem)

I will do the Memtest later.

 

[phillpower2]

Thanks for the update, will wait on the outcome of Memtest for now.

 

[Velink5972]

Hi guys,
Update on MemTest

Stick A in DIMM B (rapid restart)

I thought maybe because I forced pin to click.

Stick A in DIMM A (push stick until pin click, no problem)

Stick A in DIMM B again (push stick until pin click, no problem)

Stick B in DIMM B (push stick until pin click, no problem)

Stick B in DIMM A (push stick until pin click, no problem)


Test results for all stick and DIMM:

Pass 100%
Test 100%
Pass: 4/4
Errors: 0

CPU Active: 2
# Test Passed: 48/48
Lowest Error Address: N/A
Highest Error Address: N/A
Bits in Error Mask: 00000000000 <-- lost count of the zeroes

Bits in Error - Total: 0 Min: 0 Max: 0 Avg: 0
Max contiguous: 0

 

[phillpower2]

The RAM and slots look to be ok then.

We are running out of options here and if we do you are looking at having to contact ASUS tech support, is there any warranty cover on the PC.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

[Velink5972]

I'm afraid there's no more warranty because I bought it back on 2015.

 

[phillpower2]

Can we have the Speccy url, we need to check something.

 

[Velink5972]

I hope I did things right. Here's the link.

http://speccy.piriform.com/results/VAIgf7MJ1UCf5yHZ3le8IFt

 

[phillpower2]

Your RAM is working perfectly fine according to Speccy so can I ask what you are having a problem with.

 

[Velink5972]

Well, I was having problem the other day when I was using my desktop, it suddenly shut down, then followed by rapid restart.

I was wondering if it's because I didn't install the RAM stick properly? Because I kind of forced the DIMM slot pin to click, rather than pushed the stick until the DIMM slot pin is clicked.

 

[phillpower2]

So we have effectively been looking for a non existent RAM problem then

 

[Velink5972]

Maybe, but we wouldn't know for sure, would we? And the PSU also doesn't have enough power output, right?

 

[phillpower2]

Yes we would, your computer would crash and/or your RAM wouldn`t be shown to be working exactly as it should be, there are zero problems.

Not sure what you mean about your PSU not having enough power, you have a decent enough 550W PSU now.

 

[Velink5972]

Yes, but the problem occur before I change my PSU.

At first, it was because the original PSU was hijacked by gecko. Then I proceed by buying a cheap PSU with only 264W, same thing happened. Now, I've just changed to CX550 M.

Which means, it seems to run smoothly now that I have enough power to support the RAM, right?

 

[phillpower2]

Sorry Velink5972 but I have absolutely no idea as to the point that you are trying to make

As per my reply #56, there are zero problems with your computer, be thankful that your computer now has no issues and go and do some gaming etc.