PC constantly hanging, help please folks :)

[Stee41*]

Hi, yes restarted and it is still hanging, here is another Speccy if it helps... http://speccy.piriform.com/results/AyNCZtsZJgdF0hjGWbghKyP

 

[phillpower2]

Did you notice that Norton Firewall and AV are still showing in Speccy.

Can you describe the hanging and let us know if there is any pattern to it, only when online for example.

Nothing to lose by running the The Norton Remove and Reinstall Tool again.

 

[Stee41*]

Hi, Merry Christmas

Okay, I unplugged the ethernet cable and it still has the problem when offline
I ran the Norton remove tool and restarted the PC there is no change to the PC
I cant locate any one program that may be causing the issue

The PC is very slow to boot up taking maybe 2 - 3 minutes
Any keyboard strokes take maybe a couple of seconds up to 10 seconds to appear on the screen, any mouse clicks have a similar delay time, the PC will work occasionally without issue for maybe 20 minutes then the problem starts again just randomly.

Any suggestions as to where I go from here?

Thanks
Stee

 

[phillpower2]

Seasons greetings Stee

Okay, I unplugged the ethernet cable and it still has the problem when offline

The above was not suggested here and while I am able to offer something more I am somewhat cautious to do so

Let us know if you wish to close this thread so that you can continue elsewhere, we don`t want to cause any conflicting advice.

 

[Stee41*]

Hi

Oh, when you asked if the problem was happening offline I unplugged the ethernet cable to check this (did I do wrong?) yes, I would like more advice please

 

[phillpower2]

Offline = having no web pages open, reason for the separation is because a PC can work fine when moving pics and documents around the desktop but as soon as you try and send a doc or pic in an email the PC becomes as slow as molasses, programs like AVG and Norton are renowned for causing such behaviour because they do things like inserting plug ins into the browser etc.

This the last throw of the dice for you before you may need to do a clean install, try a clean boot, see msconfig guide here

You basically want to stop all none Windows and driver related services, restart the computer and see how it behaves, if all good you then enable a couple of services at a time to see what if anything is causing the problem/s.

 

[Stee41*]

Great, thanks Phillpower2 before contacting you I had done a fresh install but it didn't help, will try again after your recommendations and update this post

 

[phillpower2]

before contacting you I had done a fresh install but it didn't help,

Was it bad before or after you had installed Norton, if before installing Norton and the drivers had been correctly installed, is the computer still under warranty.

You are welcome btw

 

[phillpower2]

Not heard back from you , do you still require assistance or is the issue now resolved, an update would be appreciated.

 

[phillpower2]

Thread closed due to lack of feedback from the OP.