overheating issue

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Zofo34

PCHF Member
Jun 6, 2022
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hello all
my rig : Acer Predator Helios 300, CPU-intel i7-1075OH @ 2.60GHz,
GPU-Nvidia Geforce RTX 2070 with max Q design.
Ever since updating my GPU game ready driver from the Geforce experience website a few versions ago,
my CPU temperature range has increased from around 63C-74C to around 85C-96C specifically while playing either "No Mans Sky"
or at least one other high end graphics game.
I have tried all the following to no avail:
1) uninstalled and reinstalled new GPU driver.
2) uninstalled new GPU driver and reinstalled previous 2 versions.
3) adjusted Maximum processor state 100% to 99% and less.
4) tried both "Acer" and "high performance" windows power plans.
5) updated bios as well some outdated Intel and Nvidia drivers.
6) Validated No Mans Sky file integrity using Steam file integrity check.
7) Adjusted various No Mans Sky in game graphics quality settings. (since the overheating started, these setting seem to have no
noticeable effect on graphics quality which was not the case prior to the problem.
8) uninstalled and reinstalled both No Mans Sky and Steam.
9) contacted both Intel and Nvdia who both sent me testing software the results of which I sent back to them. Both companies said
they found nothing wrong with their products and recommended I contact Acer.
10) Shipped computer to Acer for examination, thermal paste was replaced but Acer Indicated that they could not duplicate the overheating.
(I did not specifically mention No Mans Sky, Just high end gaming, but actual description of problem provided for the repair shop "
only said "whenever I play a Game")
I am super frustrated with this. Clearly something has changed to produce such a sudden and major change in average temperature range.
but what is it?
any advice or suggestions will be much appreciated.

thanks
 
and when you went back to the original GPU driver that didn't cause the high temps, you still got high temps anyway?

have you tried the Balanced power plan?

I would be tackling this from the other end - improving cooling.
what heatsink and fan do you have on the processor?
 
Bruce said:
and when you went back to the original GPU driver that didn't cause the high temps, you still got high temps anyway?

have you tried the Balanced power plan?

I would be tackling this from the other end - improving cooling.
what heatsink and fan do you have on the processor?
Click to expand...
Thank you for your response.
Yes, after I reinstalled the original GPU driver the overheating continued. Perhaps the overheating starting exactly after I upgraded the GPU driver is a coincidence, but that would be quite the coincidence.
I have tried all the power plans available in windows 10 with no appreciable improvement.
I have dual fans and the literature refers to them as "4th generation 3D technology".
I also use an external cooling fan that sucks the air out of one of the exhaust ports which Ive been using all along.
I'm not sure what type of heat-sink I have but the repair report I got from Acer indicated that they had replaced its thermal paste.
Bottom line is that the overheating was very abrupt and extreme, not gradual at all and has remained consistent ever since.
why would a game that I had absolutely no thermal problems with for months suddenly increase my CPU temperature range from around 63C-74C to 85C-96C?. I'm perplexed.
 
did the game have an update around the same time, or a mod or patch to it or to Steam?
it of course could just be coincidence as you say, but yeah, weird none the less.

I would be looking at a better heatsink on the processor, even a water cooling system.
it would only need to be an entry level setup, something like this; https://www.umart.com.au/product/nzxt-kraken-120mm-aio-aer-rgb-liquid-cpu-cooler-61412

or a good, large, air-cooler like this; https://www.umart.com.au/product/noctua-nh-u9s-multi-socket-cpu-cooler-30165
 
its quite possible there could have been an update to the game or steam or both at the same time I updated the GPU driver and the overheating started, such updates happen often, but I don't recall. But even if an update to the game or steam was in fact the actual cause of the overheating, what can I do about it?
thanks for the two links regarding cooling systems, I will be considering those. I'm also considering a restore point roll back or even a factory reset as a last resort.
I appreciate your input and will keep you posted. If you think of anything else, Please let me know.

cheers
 
if the overheating is caused by a software change, there isn't much you can do.
maybe they have changed code and use different power plans, changed the way they crunch numbers (moved the load to the CPU rather than the GPU), or they just added so much more graphical detail or something.
going back to an earlier version of either the game, or Steam, or the video driver, would highlight the culprit.

personally, my favourite option is always a fresh install of the OS.
usually it's long overdue, and a good chance to leave off crap software that has accumulated over the years, and you get the rig back to its original speed as a bonus, and to test your backup process!
 
I like the updates of the game, so I'm going to steer clear of rolling that back, but I will go back several more driver updates and see what happens, Also I'm going to contact steam and see if I can roll that back as well.
I also think reinstalling the OS might be a good approach too. What do you think of upgrading to windows 11?. Ive heard some bad stuff about 11 from gamers, but Ive also heard gamers singing its praises , so Ive been holding off on installing it until I know for sure.
great suggestions!

thanks again
 
all I can give you regarding Win11 is my own experience.
I've put it on 2 of my home PC's and 18 of works PC's and have noticed nothing wrong with it.
also, I'm not a gamer, so that may give people a different bias.

every time MS released a new OS, there were always the users who hated some feature or change - that's just human nature. yes, some releases even had bugs, but overall, even those didn't impact the average user.

myself, if your PC is Win11 compatible, I'd be suggesting why reload Win10, when for the same effort, you can load Win11. :)
 
Bruce said:
all I can give you regarding Win11 is my own experience.
I've put it on 2 of my home PC's and 18 of works PC's and have noticed nothing wrong with it.
also, I'm not a gamer, so that may give people a different bias.

every time MS released a new OS, there were always the users who hated some feature or change - that's just human nature. yes, some releases even had bugs, but overall, even those didn't impact the average user.

myself, if your PC is Win11 compatible, I'd be suggesting why reload Win10, when for the same effort, you can load Win11. :)
Click to expand...
Ok, thanks for all of that. I will post the results of my progress (or lack there of) . In the meantime, if you think of anything else, please let me know.

cheers
 
I updated to windows 11 via windows update but my overheating problem still persists. Its been recommended to me to do a clean install of windows 11 which I understand will delete all my data and apps. Since I am convinced that the problem is software related, Im going to try that but first I need to do an inventory of everything I want to save and reinstall. This will take we a while. I will post the outcome as soon as I complete the process.
 
What else is running

Can you Download and run and then post. https://www.ccleaner.com/speccy/download
To publish a Speccy profile to the Web:​

In Speccy, click File, and then click Publish Snapshot.​

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

Could you also include the power supply specs E.g Cooler Master 850W Gold V2 NOT E.g 850w
 
Unfortunately my clean install of windows 11 resulted in no appreciable difference in CPU thermals when plugged in and gaming . However, while gaming on battery, I'm getting a temperature range of 58C-73C along with a significant improvement in performance and quality that closely matches that of plugged in gaming. I think a step in the right direction but I still need to lower my 85C-96C CPU temperatures during plugged in gaming as I don't want to wear out my battery from constant charging . Any ideas on how I might proceed?
 
Bruce said:
send us that Speccy report.
any action on the cooling system choices?
Click to expand...
I will try to get the speccy report posted within the next few days. I don't want to resort to cooling systems yet as I am convinced there is a fixable issue and would rather address that then put a bandage on it.
 
Zofo34 said:
I will try to get the speccy report posted within the next few days. I don't want to resort to cooling systems yet as I am convinced there is a fixable issue and would rather address that then put a bandage on it.
Click to expand...
sorry, I'm a little confused. I have generated the speccy report but how do I provide the URL to specific individual(s); or do you mean just post it to this site and if so, isn't that a bit of a security concern?
 
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