New with no Internet

[sbjdteam]

Do you know how to take a screenshot ?
Do you know how to find device manager
If no I will give instructions

I have to go. Our landlord died over holidays and kids are selling house. We have until 28th to move and I still haven't found a place. Have an apt. to look at one in half an hour and it's a half an hour drive. I don't know how to take a screenshot but I think I can find Device Manager.

 

[PeterOz]

This should be your printer/scanner C4500- check if yes
Can you go to this site https://support.hp.com/au-en/driver...smart-c4500-all-in-one-printer-series/3575173
Click on the + sign next to Diagnostic tool
Click on download and run
See if this fixes scanner

 

[PeterOz]

You go I will give instructions

 

[PeterOz]

Hi Sue
When you are up and going and ready let me know
We still have to confirm
1)network is stable in the new place.
2) Get scanner to work
3) get DVD to work.
Cheers
Peter

 

[Bruce]

@sbjdteam - we'll close this for now.
when you get back online in the new place, private message a staff member and this thread will be re-opened.

good luck.