Mozilla Firefox backup not working

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. Thanks, PCHF Management
Status
Not open for further replies.
K

Kristof

PCHF Member
Feb 22, 2024
7
0
64
My computer died. I use Mozilla Firefox and as I was logged in I assumed all my passwords and favourite bookmarks were saved to my account. However, I fired up an old computer and logged into Firefox, expecting all of my saved data to be restored from my account. But, what happened was that Firefox backed up the data from the old computer overwriting what had been saved from the computer that died.

Is there any way I can restore the data that was there before my new computer died?
 
They should have been sync'd as long as you told FF to do so.
Have you checked in Settings > click on your account > Sync Settings > in the Sync area, check Passwords are in the list of items to sync.

Can you still access the drive from the dead PC, if so, in C:\Users\<your account>\AppData\Roaming\Mozilla\Firefox\Profiles\ you'll find logins.json which contains your passwords, but if you want all your settings, copy the the whole folder and paste it into the new profile FF created on the 'new' PC.
 
  • Like
Reactions: Malnutrition
Thanks for your fast reply.
I had to restet the password when I started on the old PC as I'd forgotten it.
The dead PC is under warranty and the engineer is supposed to be coming today to fix it, hopefully I'll get use of the HDD back with all my stuff on it. If he just changes out the whole computer I'll ask him for the HDD so I can get access to it.
 
Engineer did a few diagnostics and fitted a new motherboard. The new board wouldn't even run diagnostics so he's ordered a new processor and new memory. I'm thinking it might be the power supply but I'm waiting for him to come back again. My first HP computer and probably my last.

No change on the Firefox problem, I'm hoping that all will be solved when the computers fixed.
 
Engineer came yesterday and fitted new memory and new processor to the new motherboard. Still exactly the same, won't even boot to the setup menu or the HP diagnostic USB. He's now ordered a new power supply as it's the only thing left to change. Returning on Tuesday to try again. If this fails then it's a new computer.

Definitely my last HP computer.

Meanwhile, I've ordered an M.2 to USB adaptor so I can get my data from the hard drive, which will hopefully sort out my Firefox problem.

I'll keep you updated...
 
Status
Not open for further replies.
Top Bottom