Do you happen to know the brand/style of the SSD?
Can you provide a screenshot of Disk Management?
Can you provide a screenshot of Disk Management?
Solved Mouse device disconnecting and reconnecting periodically
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Unfortunately I don't remember any info details about the ssd. I just know it is 1 TB ssd.
Maybe I should open the PC case and look at the hardware to find some of that info? I don't know?
Maybe I should open the PC case and look at the hardware to find some of that info? I don't know?
You might also want to consider deleting/uninstalling some files to make more free space on the C: drive.
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I know yours is 25% but that's close. https://diskanalyzer.com/ Wiztree is a nice little app to scrutinize your files to see what's taking up so much space.
I've had SSD's just disappear like this and it has been one of 2 things: 1. For whatever reason the driver has been "misplaced" by Windows. 2. It's a bad drive.
If you had a drive you could borrow, pop it in and if it's seen, problem solved.
Did the computer come with the 2 drives or did you add the second one yourself?
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I know yours is 25% but that's close. https://diskanalyzer.com/ Wiztree is a nice little app to scrutinize your files to see what's taking up so much space.
I've had SSD's just disappear like this and it has been one of 2 things: 1. For whatever reason the driver has been "misplaced" by Windows. 2. It's a bad drive.
If you had a drive you could borrow, pop it in and if it's seen, problem solved.
Did the computer come with the 2 drives or did you add the second one yourself?
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Ok thanks, will see what I can delete for more space.
I do not have another drive available at the moment, hmmm, must look into ways I could perhaps borrow from a friend or family... not sure it will be an option though.
The computer came with these 2 drive installed when I bought it, I did not add anything my self. I only added more RAM.
Would it be helpful to open up the case, disconnect it from the SATA cable and plug it back in again and see if that does something?
I do not have another drive available at the moment, hmmm, must look into ways I could perhaps borrow from a friend or family... not sure it will be an option though.
The computer came with these 2 drive installed when I bought it, I did not add anything my self. I only added more RAM.
Would it be helpful to open up the case, disconnect it from the SATA cable and plug it back in again and see if that does something?
It is connected by a cable? Not the plug in gumstick kind? (M.2)
If you are comfortable opening the case and verifying the make model and serial number of the drive in question, please do. Take precautions, unplug all power, ground yourself as well.
www.wikihow.com
You don't need the wrist strap, just take precautions.
If you are comfortable opening the case and verifying the make model and serial number of the drive in question, please do. Take precautions, unplug all power, ground yourself as well.
How to Ground Yourself to Avoid Destroying a Computer with Electrostatic Discharge
Expert guide for grounding yourself before working on a computerWant to make repairs or add parts to your PC without worrying that you'll short out a vital component? Grounding yourself is an easy way to avoid damaging your computer's...
www.wikihow.com
You don't need the wrist strap, just take precautions.
Right, I was just talking nonsense, because I rarely open a PC case, so had no image in my mind about how the ssd was connected. Yea I am sure you are right, they are connected in those other slots/things (clearly I am a layman...)
Ok I opened the case and I guess the missing drive is this:
"Kingston A2000. 1 TB. NVM.
SA2000M8/1000G.
9907307-016.A02G.
92230-2129.
PSID: 50026B7685015C8E520839686CDD8EED.
50026B7685015C8E"
Sorry don't know which number is what, so I just list all the numbers I could see.
The other SSD (which I guess must be the main drive, with the OS installed on and all) it says has 1024 GB, not a straight 1TB like the other, which pretty much matches the info in properties in disk management (but let me know if I got anything wrong here)...
Ok I opened the case and I guess the missing drive is this:
"Kingston A2000. 1 TB. NVM.
SA2000M8/1000G.
9907307-016.A02G.
92230-2129.
PSID: 50026B7685015C8E520839686CDD8EED.
50026B7685015C8E"
Sorry don't know which number is what, so I just list all the numbers I could see.
The other SSD (which I guess must be the main drive, with the OS installed on and all) it says has 1024 GB, not a straight 1TB like the other, which pretty much matches the info in properties in disk management (but let me know if I got anything wrong here)...
Thanks for taking on the task of opening the case.
Ok, I'll need you to go into the BIOS. Look for the RST or Intel Rapid Storage Driver setting, is it on/off? Enabled/Disabled? It might say something like Use RST or Don't use RST.
Your drive may have been using the RST driver and from some Windows update got switched to the Windows driver. Or visa versa.
Open the Device Manager. Go to the Storage Controller section and click the little arrow to expand the list. Take a screenshot of this please.
Ok, I'll need you to go into the BIOS. Look for the RST or Intel Rapid Storage Driver setting, is it on/off? Enabled/Disabled? It might say something like Use RST or Don't use RST.
Your drive may have been using the RST driver and from some Windows update got switched to the Windows driver. Or visa versa.
Open the Device Manager. Go to the Storage Controller section and click the little arrow to expand the list. Take a screenshot of this please.
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Okay,
Interesting. In the BIOS the Kingston 1TB SSD is clearly detected.
Under "Onboard SATA Mode" it says: "Intel RST"
There is also a line I can click, which is called "Intel Rapid Storage Technology"
If I click that line, then one new line appears, which basically is the name of this missing Kingston SSD. I don't know what that means or what would happen if I clicked it.
I don't know if this is the RST info you were asking for or if I should search for more?
Interesting. In the BIOS the Kingston 1TB SSD is clearly detected.
Under "Onboard SATA Mode" it says: "Intel RST"
There is also a line I can click, which is called "Intel Rapid Storage Technology"
If I click that line, then one new line appears, which basically is the name of this missing Kingston SSD. I don't know what that means or what would happen if I clicked it.
I don't know if this is the RST info you were asking for or if I should search for more?
This is inside the BIOS? Clicking it won't do anything. Any changes that happen in the BIOS won't stick unless you choose. It will give you a choice to save the changes or discard them. So, clicking it is safe. Don't save any changes unless instructed to do so.
If you change anything in the BIOS, write it down so you can change it back if it doesn't boot.
I feel we have found the root of the missing SSD issue. Your device manager is using the Microsoft driver, the BIOS is telling it to use the RST driver.
I can't remember but do you have a full backup of your drives before we continue? If not, do so now. Hasleo is the one I use.
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Hi,
I was asleep at the time of your last reply yesterday, was late in my timezone. But alright, I'm back.
I will upload two photos I took of the screens in the BIOS regarding the RST info, I am sure you can judge it and make better sense of it than me.
When I clicked the name of the missing drive, basically it just opened a window with my detailed info about that ssd drive, that's all, no setting change options.
Thanks for the link to the backup tool, seems great. There might be a problem though. I only have this one drive to fool around with atm as you know, and I can only shrink it down maximum 140 gb aproximately and even after I have deleted a ton of files (which you recommended) I still use a bit more than 140gb of space on this primary c-drive... so, there simply is not enough space for the backup anywhere, no matter what I do... So seems kind of impossible to do this whole system backup. But I have backed up all kinds of small files, documents, recordings, and software etc in a simple cloud storage. Then if SHTF, well then I have a small bootable USB with windows 10, then I just have to clean install windows again and then download the important stuff that I backed up in cloud.
I suppose that will have to do, unless you have any better ideas.
I was asleep at the time of your last reply yesterday, was late in my timezone. But alright, I'm back.
I will upload two photos I took of the screens in the BIOS regarding the RST info, I am sure you can judge it and make better sense of it than me.
When I clicked the name of the missing drive, basically it just opened a window with my detailed info about that ssd drive, that's all, no setting change options.
Thanks for the link to the backup tool, seems great. There might be a problem though. I only have this one drive to fool around with atm as you know, and I can only shrink it down maximum 140 gb aproximately and even after I have deleted a ton of files (which you recommended) I still use a bit more than 140gb of space on this primary c-drive... so, there simply is not enough space for the backup anywhere, no matter what I do... So seems kind of impossible to do this whole system backup. But I have backed up all kinds of small files, documents, recordings, and software etc in a simple cloud storage. Then if SHTF, well then I have a small bootable USB with windows 10, then I just have to clean install windows again and then download the important stuff that I backed up in cloud.
I suppose that will have to do, unless you have any better ideas.
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If you have backed up what's important and are comfortable with a clean install if needed, then let's try a few things.
Is there an option in the BIOS to not use the RST driver? RST is generally for a RAID setup and you don't have that. Options could be disable RST or a choice, AHCI. Try AHCI if available.
Is there an option in the BIOS to not use the RST driver? RST is generally for a RAID setup and you don't have that. Options could be disable RST or a choice, AHCI. Try AHCI if available.
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You sir, have just nailed it. Problem solved it seems. Thank you so much.
Now the drive is detected, online and ready to use after I changed to AHCI just like you suggested.
Awesome, good job man!
I think you deserve another donation, coming up in a moment.
Thanks for letting me know! You've been very easy to deal with and for that, I thank you as well.
Thanks for the donation!
I'm going to mark this solved and if you need it re-opened, shoot me a PM.
Thanks for the donation!
I'm going to mark this solved and if you need it re-opened, shoot me a PM.
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