In Progress Monitor losing signal in a few specific games

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Dec 20, 2024
17
0
My monitor has been going off on 3 specific games for a month now, 2 of which are very light. The message that shows up is "lost signal" and it disappears after 2 seconds, the only way to fix it is to turn off the pc and turn it on again. Sometimes it can be fixed by holding a button on the monitor for 5 seconds (the button that turns it off). That closes everything that was opened and sends me to the start screen.
More than half of the times when I lose signal, the audio from the game stops. When it doesn't, I try to do some action in-game (jump, run, shoot, etc) even without seeing anything, but I can't hear the sound of any action, I can just hear other sounds that doesn't depend on my character, which probably means my keyboard isn't responding. Most times the audio doesn't immediately go off, it just gets distorted to the point it's unrecognizable. I already checked for the GPU temperature when this happens and it was fine, so heat can't be the problem. Just to make sure I used msi afterburner and increased the speed of the fans; nothing changed. Although it was colder the signal was lost. Some of the times this happened I was in a call with a friend, and he could still hear my voice, even though there was no signal, although one of the times, his voice also got distorted and went off eventually.
I've tried changing the monitor cable, added and edited TdrDelay to 60 value, did some things on the nvidia painel control and windows settings, I've taken the CMOS battery out, cleaned the RAM and changed slots multiple times and maybe more. None of that fixed it on long term. Taking the CMOS battery fixed it for like 2 days (its the best fix yet), but then one day that windows updated, after like 6 hours or more, signal was lost again and taking it out and putting it again does not help anymore. My PC is 1 year old and a few days.
I apologize if something I said wasn't clear, english is not my first language, I've known it for a while, but sometimes I say something wrong.
Motherboard: B550m aorus elite
CPU: Ryzen 5 5600x
RAM: Two kingston RAM DDR4 HyperX Fury 8 GB
PSU: Corsair atx 750
SSD 2 terabytes kingston A400
GPU: Rtx 3060
OS: Windows 11
 
G'day and welcome to the Forum. :)

Let’s do a full workup of your system.
No personal data is published and everything shown is safe.

1) Download Speccy by Piriform.
In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
Paste that link into your post. Is Speccy safe?

2) Download GetSystemInfo by Kaspersky.
In GSI, click Start. (takes about 10mins)
It makes a ZIP file on your desktop, drag that to their GSI Parser site.
Once analysed, paste the newly created URL into your post.

3) Download MiniToolBox by Farbar.
In MTB, tick List Installed Programs, click Go then close the program.
A file MTB.txt is created in the same folder, attach that to your post.

4) Give us more info on the Power Supply Unit like make/model.
 
G'day and welcome to the Forum. :)

Let’s do a full workup of your system.
No personal data is published and everything shown is safe.

1) Download Speccy by Piriform.
In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
Paste that link into your post. Is Speccy safe?

2) Download GetSystemInfo by Kaspersky.
In GSI, click Start. (takes about 10mins)
It makes a ZIP file on your desktop, drag that to their GSI Parser site.
Once analysed, paste the newly created URL into your post.

3) Download MiniToolBox by Farbar.
In MTB, tick List Installed Programs, click Go then close the program.
A file MTB.txt is created in the same folder, attach that to your post.

4) Give us more info on the Power Supply Unit like make/model.
Thanks for answering. When I'm done doing those things I'll go back here and give a update.
 
Not the best psu for gaming .. For most gaming we recommend a gold standard psu with at least a 5 year warranty.
 
if someone thinks the problem is the psu, can you recommend one to me? i dont need it to be crazy good, just good enough that i wont experience problems. is a Corsair RM750e Gold good enough for that? would it fix my monitor losing signal problem?
 
As to PSU make/model, you'll need to take off the side cover and see the sticker.

Let's see if any of the following helps.
From Speccy;
  • remove nortons, it can always be added back (use the nortons removal tool)
  • remove your VPN service
  • latest BIOS version is Sept '24, yours is Nov'22. Since then they have fixed vulnerabilities, released enhancements, improved stability, and added extra support for GPU's and CPU's
  • turn off XMP mode in BIOS
  • disable EasyTune and MSI AfterBurner scheduled tasks
 
Sorry but I'm confused. I managed to remove Norton, but I didn't even know I have a VPN service, can you tell me it's name so I can look for it? Also what do you mean by disabling easy tune? I searched how to do that but all I found was how to uninstall it, not disable. And I didn't find anything for how to disable msi afterburner scheduled tasks. Do you mean not letting it run on startup?

Sorry for the confusion, but if possible could you please give a more detailed description of the things I need to do, or maybe just link some videos? Also about the turn off xmp mode in bios step, I'm gonna try it soon. Thanks.
 
Just to make sure, to update the bios I need to use a USB? If you have any tutorial recommendation or something like that it would be useful since I don't know how to update it. Thanks for the help so far.
 
This might be a useless additional information but, I used to be able to play those 3 games without losing signal. This problem is quite recent and only happens on those 3 games, not on any other game.
 
Are those 3 games up to date ? Also how are the temps during gaming ?
Yes they're all up to date. Two of them are very light so the temps are fine, one of them gets hot though, not sure how hot because I can't check the temps properly if everytime I play it I lose signal. Do you think replacing the thermal paste would possibly fix this? Can the problem be the GPU? Remember, not only I lose signal from my monitor, I also lose signal from my keyboard sometimes and also the audio.