Monitor Loses Connection when playing games

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That is someone or something trying to install McAfee on you computer on the date shown.

Did you stop Defender from completing the full scan of your computer.
 
Oh I have to double check on that.

And yes the defender scan I accidentally cancelled it a few times but I did eventually complete it
 
Do you have any unlicensed software on the computer.

How do you come to have OBS on the computer.
 
Microsoft Office had been flagged as a security issue.

Reason why I asked about OBS is because we are not allowed to help when their is evidence of any kind of streaming, what was the project and how long ago was it.

Going offline now as I have an early start tomorrow, will leave you to do the below meanwhile;

Post an Autoruns log for us, see here

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.


Tutorial here
 
autorun attached.

the obs is for a game project i created and needed a video recording of it and this was like 10 days ago on the 7th

you mentioned on #10 that Nvidea drivers have also caused multiple issues will that also be covered here?
 

Attachments

Update: so again tried to play a game (genshin) and like always the at a random time the issue happened but this time instead of the monitor going off (loss signal) I heard a audio buzz for a second and the monitor came back on again to the windows main menu the screen where you sign into windows to get into your desktop.
 
There are still traces of BD on the computer, see AutoRuns screenshot below, find and delete any traces of BD that you find in AutoRuns, read the tutorial section To Disable or Delete? which will help with this.

We need to sort one thing at a time but fwiw I notice that you have drivers easy, see my canned info below;

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.
Click to expand...

MTB will hopefully tell you what caused the latest episode.
 

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  • BitDefender in AutoRuns.jpg
    BitDefender in AutoRuns.jpg
    540.3 KB Views: 10
hello, all i was able to find for Bitdefender was the setup downloader for it which was in my download folder i double checked the "C:\Program Files\Common Files\Bitdefender\" for some file but there is nothing there either so im not sure where less the revenants of Bitdefender can be.

also i looked at the MTB but i have no clue to understand the error log or about what caused it can you have a look for me?
 

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Deus Lucifer said:
all i was able to find for Bitdefender was the setup downloader for it which was in my download folder
Click to expand...

Did you delete it and then rerun AutoRuns to make sure that there were no more traces of BD.

The Event-ID 1001 error means that the game that you were playing caused Windows to crash.

Have you gotten rid of Driver Easy.
 
i deleted it but on auto run i can still see the line ""File not found: "C:\Program Files\Common Files\Bitdefender\....."

so you are saying me keeping updating my drivers may be the cause of the issue?

what do I do ones I uninstall driver easy? as i haven't used it last in like a month from now?
 
it is weird as the MTB show 3 different error that causes the same issue but mainly the errorID 14 i see the most so are we to say its most likely software related or is it a chance to be hardware fault?

sorry if i am getting ahead of my self at this time just worried what it could be
 
But did you delete it as was advised in my reply #29;

phillpower2 said:
There are still traces of BD on the computer, see AutoRuns screenshot below, find and delete any traces of BD that you find in AutoRuns, read the tutorial section To Disable or Delete? which will help with this.
Click to expand...

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.

Get rid of Driver Easy and never update any driver unless you get notification from a reliable source that an update is needed for security reasons, never update a driver simply because it is newer or promises to boost performance, the latter 100% will not be true.

Deus Lucifer said:
sorry if i am getting ahead of my self at this time just worried what it could be
Click to expand...

No worries but you are and as previously mentioned, one thing at a time, making sure that BD is fully gone is the first thing, then making sure that Windows is all good and only then can we look at the Nvidea drivers, if you do exactly as asked one and two can be done in no time and we can then move on to the more problematic driver issue/s.
 
like on my comment on #32 i fully deleted it but still see the line ""File not found: "C:\Program Files\Common Files\Bitdefender\....." for some reason

but yes ill be uninstalling driver easy
 
Sorry but that is not telling us that you actually deleted the entry using AutoRuns
 
I searched for bitdefender on the file explorer and cant find any name of BitDefender any where??

where else am i supposed to look?

oh wait sorry im being dumb, i know what you mean now 😞
 
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We can look at Windows now then but can we first have a new AutoRuns log and Speccy url that have both been done after removing BD in AutoRuns and the PC then restarted.
 
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