Solved How To Remove Bitdefender

[Malnutrition]

Have you rebooted? If not go ahead, but run the new fixlist with FRST in safe mode please. Then we will go from there.

 

[roger hawke]

mal',

As requested.
I tried safe mode but it was taking forever to restart, (how long should I need to wait?) - so I used normal mode. (Probably not what you want)

 

[Malnutrition]

Run it in safe mode. Then run otm in normal mode.

 

[Malnutrition]

First Run the Eset Antivirus removal Tool.
This tool not only removes Eset but a wide range of other antivirus applications as well.

========================================================

Stubborn bit of files here....
Problem is, the Bitdefender files are running in normal mode.
I just remembered a little app that should close them.
Make sure that you have FRST and the new Fixlist on the desktop.
Download Process close and save it to your desktop.
Right Click Process close Run as Admin.
Click the search button.
Double click the Users folder.
Then Double click on your user name.
Then click on desktop.
Then Right Click FRST and run as Admin.
Click the Fix button.
This should work since now nothing is loaded.
Post the new log in your next reply.

 

[Malnutrition]

Another option since the registry keys are protected.
Download Power Run
Unzip it to your desktop.
Double click to open the program.
Drag FRST64 into the open program.
Then double click on FRST64 from within the power run tool.
Make sure the new fixlist is on the desktop.
Click the fix button.

 

[roger hawke]

mal',

Ran OTM - (results below.)

Ran Power Run (Results beneath OTM Results)

Ran ESET - NO APPLICATIONS FOUND.


Files moved on Reboot...
Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\updatesrv scheduled to be moved on reboot.
C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\bdagent folder moved successfully.
Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
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Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs scheduled to be moved on reboot.
Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
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Folder move failed. C:\Program Files\Bitdefender Antivirus Free\settings scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\restored_quar scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\quarantine scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\patches scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Logs\system\dcf483c4-26d0-4e6f-ba28-6a53a00adae1 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Logs\system scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Logs scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\lang\en-US scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\lang scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\settings scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\lang\en-US scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\lang scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui\styles\sass scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui\styles scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui\scripts scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui\images\installer scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui\images scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui\fonts scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\gui scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\components scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller\archives scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\kitinstaller scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\installer\wslib_logs scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\installer\preinstall scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\installer\postrestart scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\installer\postinstall scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\installer scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\styles\sass scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\styles scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\scripts scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\images\installer scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\images scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\fonts scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gemmauf\264159070190420102 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gemmauf scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Gemma\gemma_00052_004 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Gemma\gemma_00051_003 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Gemma scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\cryptoStorage scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bsodhandler scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bdpretrain scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bdamsi\264185853763280324 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bdamsi scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\atcuf\264159070113516399 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\atcuf\264056978665032704 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\atcuf scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\antiphishing_bddci scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Active Threat Control\atc_01752_033 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Active Threat Control\atc_01751_032 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Active Threat Control scheduled to be moved on reboot.
Folder move failed. C:\Program Files\Bitdefender Antivirus Free scheduled to be moved on reboot.
Registry entries deleted on Reboot...

RESULTS OF POWER RUN


Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 05-08-2019 10:14:19)
C:\ProgramData\Bitdefender => Could not move
C:\Program Files\Bitdefender Antivirus Free => Could not move
C:\ProgramData\Bitdefender\Bitdefender Antivirus Free => Could not move
C:\Users\roger\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Bitdefender Antivirus Free.lnk => moved successfully
C:\WINDOWS\system32\drivers\gzflt.sys => Could not move
C:\WINDOWS\system32\drivers\gemma.sys => Could not move
C:\WINDOWS\system32\drivers\bddci.sys => Could not move
C:\WINDOWS\system32\drivers\atc.sys => Could not move
C:\WINDOWS\system32\drivers\trufos.sys => Could not move
C:\WINDOWS\system32\drivers\bdelam.sys => Could not move
C:\WINDOWS\system32\drivers\edrsensor.sys => Could not move
Result of scheduled keys to remove after reboot:
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antivirus Free => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bdredline => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\vsservppl => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\vsserv => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\updatesrv => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\updatesrv => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsserv => could not remove, key could be protected
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsservppl => could not remove, key could be protected
HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender => removed successfully
"HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender\Bitdefender Antivirus Free" => not found
==== End of Fixlog 10:14:23 ====

 

[Malnutrition]

Install Comodo Programs Manager.
Then reboot.
Then reinstall Bitdefender
Then you should be able to do a complete uninstall of the program via Comodo Programs manager.
Then run the FRST fix to clean up anything remaining.

 

[Malnutrition]

If that fails, then reinstall Bitdefender.
Then use Geek Uninstaller Force Removal mode.

 

[roger hawke]

mal',
Comodo not compatible with Windows version apparently.

 

[Malnutrition]

Reinstall bitdefender then use force removal with geek uninstaller, then use the bitdefender removal tool. Then run the FRST fix to clean up anything remaining.

 

[roger hawke]

mal',

Did as you suggested - all done with success, at last!!! No traces of Bitdefender left.
Desktop is a bit crowded - do I just delete all files.
Any idea as to why as the administrator, I could not delete the folder?

Should I go for Avast or is Windows Defender good enough?

 

[Malnutrition]

Did as you suggested - all done with success, at last!!! No traces of Bitdefender left.

Sweet.

Desktop is a bit crowded - do I just delete all files.

You can, or this tool will delete all the tools we used.

Any idea as to why as the administrator, I could not delete the folder?

Because there were elements of the antivirus that were running. You would need to remove them in safe mode. This is honestly the hardest time I've ever had removing anything from a computer. The tools we used should have nuked them instantly. I'm actually going to install Bitdefender then try and remove it using the methods I had you do, and see what the deal is; curious as to why it would not go....

Should I go for Avast or is Windows Defender good enough?

I'd say windows defender is good enough. So long as you do not open any emails that you do not know where they are from. Don't click on any ads and watch what you download you should be fine. If you do decide to download something check it at virus total before opening it on your machine. Avast has become a bit spammy, used to be good but I wouldn't use it.

I'd use unchecky to make sure that nothing you download comes with anything extra.
Also, Ublock Origin to enjoy ad free browsing.

Ublock origin Chrome.
Ublock Origin FireFox.
Ublock Origin Opera.


Keep your startups in check with Autoruns.

 

[roger hawke]

mal',

You're a diamond.
My sincere thanks for all your efforts.
I'm sorry you had to work so hard, but you/we got there in the end - you must have got very exasperated.

Any other recommendations for free Antivirus apart from Defender (light on resources)?

 

[Malnutrition]

I’m gonna figure out why it wasn’t removing and post what need to happen to get those files to leave, so it helps someone in the future....


I like this one personally. You get a year for free. You can also leave windows defender running.

Free Cloud Antivirus & Application Control for PC | SecureAPlus

SecureAPlus is a free cloud antivirus / anti-malware and application control software that diagnoses threats with 10+ cloud anti-virus engines in real-time.

www.secureaplus.com

 

[roger hawke]

mal',

Please mark as solved.
I look forward to seeing any comments you may have.

Best regards
Roger