Help troubleshooting - Kernel-Power Error Event ID 41 Task Category 63

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bry678

PCHF Member
Aug 5, 2024
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so recently and about couple of months i been getting these crashes and bsod and freeze/hang pc

My Specs:
Nvidia Geforce RTX 3060TI
Intel Core I7 11700F
Windows 11
MSI MAG A750GL PCIE 5 & ATX 3.0
H510-HDV/M.2

The Error: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

but there other errors i get to like:
HYPERVISOR_ERROR
IRQL_NOT_LESS_OR_EQUAL
 
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Also on a couple of those Faceit was loaded in the stack when the BSOD occured. Are there any other Anticheat programs that can be used with the games you play?
 
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BSOD from 8/2: The most viable solution here is to remove Faceit and use the machine as normal, report any issues after that. When you remove the software, make sure the driver is gone. Use the everything search engine, to ensure it is gone after program uninstall.

Dump: 080224-17640-01.dmp (02.08.2024 19:04:37)
Code: 0x20001 - HYPERVISOR_ERROR
Process: System, probably caused by: intelppm.sys
Third-party modules in the Raw Stack: FACEIT_AC.sys, MpKslDrv.sys
FAILURE_BUCKET_ID: 0x20001_11_39ae1f_STACKPTR_ERROR_intelppm!HvRequestIdle


Only way forward IMO is removal of program, test machine...
 
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Malnutrition said:
BSOD from 8/2: The most viable solution here is to remove Faceit and use the machine as normal, report any issues after that. When you remove the software, make sure the driver is gone. Use the everything search engine, to ensure it is gone after program uninstall.

Dump: 080224-17640-01.dmp (02.08.2024 19:04:37)
Code: 0x20001 - HYPERVISOR_ERROR
Process: System, probably caused by: intelppm.sys
Third-party modules in the Raw Stack: FACEIT_AC.sys, MpKslDrv.sys
FAILURE_BUCKET_ID: 0x20001_11_39ae1f_STACKPTR_ERROR_intelppm!HvRequestIdle


Only way forward IMO is removal of program, test machine...
Click to expand...
I will let my team know this bc i been telling about my bsod errors issue so i will let them know that about the faceit ac
 
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I imagine freeing up the space and ram the machine is running better at least, we can also check it for malware/pups and accumulated trash removal if you like.
 
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Malnutrition said:
I imagine freeing up the space and ram the machine is running better at least, we can also check it for malware/pups and accumulated trash removal if you like.
Click to expand...
Siure im down to do a malware/pup test and i did do a ram swap - basically switch the ram from left to right and yeah my performance is bit better now after freeing up the space and ram on the machine
 
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Another things you can do to gain some performance, typically your internet speed will increase doing this one. You can verify that by doing a speed test prior to installing this. And then again after.

TestMy.net

Download PeerBlock
Install
Under default list click on Spyware-P2P -Advertising, make sure there is a check mark next to those.
Go here and download the blocklist.
Save the blocklist to your documents folder, and here it needs to stay.
1723192600909.png
Then click list manager click add.
Add file option, then browse to documents folder and add the file you just placed there double click it.,
Click OK then X your way out.
Make sure Peer block starts with windows,
This will block various crap from connecting to your computer ads etc saving bandwidth.
There is a small downside, this may block some legit websites.
You can view the log of the tool and right click on a blocked site and enable for 15 min or permanent.
Once you set the rules to your liking, it is nice to have.

1723193163781.png

 
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Download Get Services attached here.
Save to and unzip on your desktop.
Double click the Getservice.bat 1723200777978.png
Attach the log created in your next reply.
 

Attachments

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The last two crashes..
Face it was to blame again on the latest crash...
Update your ethernet driver and your graphics card driver.




Code: 
Dump: 080824-17656-01.dmp (07.08.2024 21:16:05)
Code: 0x20001 - HYPERVISOR_ERROR
Process: System, probably caused by: intelppm.sys
Third-party modules in the Raw Stack: rt640x64.sys
FAILURE_BUCKET_ID: 0x20001_11_30ca74_STACKPTR_ERROR_intelppm!HvRequestIdle

Realtek

www.realtek.com www.realtek.com

Code: 
Dump: 081124-14953-01.dmp (11.08.2024 01:36:18)
Code: 0x1000007F - UNEXPECTED_KERNEL_MODE_TRAP_M
Process: faceitclient.e, probably caused by: Unknown_Image
Third-party modules in the Raw Stack: WIN32KSGD.SYS
FAILURE_BUCKET_ID: INVALID_KERNEL_CONTEXT_0x7f_8

Disable windows from auto installing drivers.

  • Open Notepad.
  • Copy the code below, do not copy the word code.
  • Paste into open notepad.
  • Save to desktop as 456.reg
  • Right click 456.reg and select merge.
  • Reboot the computer for changes to take effect.

Code: 
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001

Download DDU
Boot Into safe mode, remove Nvidia driver via DDU.
Boot back to normal mode.
Re-install Nvidia drivers with this tool, NVCleaninstall. Uncheck everything except the drivers.
 
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Malnutrition said:
The last two crashes..
Face it was to blame again on the latest crash...
Update your ethernet driver and your graphics card driver.




Code: 
Dump: 080824-17656-01.dmp (07.08.2024 21:16:05)
Code: 0x20001 - HYPERVISOR_ERROR
Process: System, probably caused by: intelppm.sys
Third-party modules in the Raw Stack: rt640x64.sys
FAILURE_BUCKET_ID: 0x20001_11_30ca74_STACKPTR_ERROR_intelppm!HvRequestIdle

Realtek

www.realtek.com www.realtek.com

Code: 
Dump: 081124-14953-01.dmp (11.08.2024 01:36:18)
Code: 0x1000007F - UNEXPECTED_KERNEL_MODE_TRAP_M
Process: faceitclient.e, probably caused by: Unknown_Image
Third-party modules in the Raw Stack: WIN32KSGD.SYS
FAILURE_BUCKET_ID: INVALID_KERNEL_CONTEXT_0x7f_8

Disable windows from auto installing drivers.

  • Open Notepad.
  • Copy the code below, do not copy the word code.
  • Paste into open notepad.
  • Save to desktop as 456.reg
  • Right click 456.reg and select merge.
  • Reboot the computer for changes to take effect.

Code: 
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001

Download DDU
Boot Into safe mode, remove Nvidia driver via DDU.
Boot back to normal mode.
Re-install Nvidia drivers with this tool, NVCleaninstall. Uncheck everything except the drivers.
Click to expand...
i dont get it but why is Faceit giving me these crashes? its just an Anti Cheat
 
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