In Progress Have a possible hardware issue with my computer
- Thread starter Conroyale
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It froze on me when I was watching a YouTube video and that was it. I wasn't running anything else besides YouTube. It also seems to happen in bursts. Every long stint of it not freezing, the first time it does, the following 2 or 3 will happen in the next 10-15 minutes. As I was writing this response, it froze on me again. I don't know if it's important or not so I thought I'd include it.
Also, after I restarted, an error message popped up saying:
"The code execution cannot proceed because OpenCL.dll was not found. Reinstalling the program may fix this problem."
Also, after I restarted, an error message popped up saying:
"The code execution cannot proceed because OpenCL.dll was not found. Reinstalling the program may fix this problem."
To get the correct drivers you have to enter all of the CPU details in each of the four fields at the link and then click on the SUBMIT tab, did you do this.
You need to get the correct drivers installed before worrying about anything else.
You need to get the correct drivers installed before worrying about anything else.
In the first field, I chose graphics. I went through all the options and only this one seemed to give me the right selection. Since it's the Radeon RX Vega 11 I chose the Radeon RX Vega series for the second field. And then the third field only had one option, the Radeon RX Vega Series, again, so I chose that. And then it went to the Vega 64 or 56 options. I originally thought it was bit size, but 56 isn't a bit size that I know of so that made me unsure.
That explains things, you have been selecting the wrong option for the first one, see attachment;
Attachments
Okay, that was confusing. I was looking at my GPU on Speccy and saw the Radeon RX Vega 11 and thought that was what I needed to get the drivers for. That helps a lot, thank you. I'm getting it downloaded now.
After that gets done, do you just want me to report back when/if my computer freezes again?
After that gets done, do you just want me to report back when/if my computer freezes again?
So I know you've told me not to reply twice, but I couldn't edit my previous comment and some major stuff went down after trying to install the drivers.
Partway through the installation, my computer crashed with a blue screen. After it auto-restarted, it blue-screened three times in a row during each subsequent startup. Then it was in Windows recovery for a good five minutes and then it started up after that like it normally does. Then the OpenCL.dll error popped up again.
I also get a notification that informs me of new Radeon software updates available. It says I have 19.10.28 installed, the new recommended is 19.9.2, and the new optional is 19.12.1. Should I do any of that or stick with the drivers from the AMD website?
Partway through the installation, my computer crashed with a blue screen. After it auto-restarted, it blue-screened three times in a row during each subsequent startup. Then it was in Windows recovery for a good five minutes and then it started up after that like it normally does. Then the OpenCL.dll error popped up again.
I also get a notification that informs me of new Radeon software updates available. It says I have 19.10.28 installed, the new recommended is 19.9.2, and the new optional is 19.12.1. Should I do any of that or stick with the drivers from the AMD website?
The video drivers were most likely the cause of the above behaviour.
For you to do, check for and install any Windows updates, if the system runs stable create a new system restore point, try the recommended version of the driver, test, if all is ok, create a new restore point then post back, if still issues, try the optional drivers, test then post back with an update for us.
I installed the new driver and the OpenCL.dll error is no longer appearing, but the AMD Radeon notification that came up before didn't pop up this time and going directly into the settings app didn't give me an option to look for the update suggestions it gave me before. I went through the device manager, display adapters, and updated the device driver. I found instructions how to do that online because the settings app didn't give me any update options, so I can't find the optional drivers either.
After I installed the driver, it froze about 30 minutes after I left my computer alone. It was just idling on the desktop screen with Facebook and my email open on Google Chrome.
After I installed the driver, it froze about 30 minutes after I left my computer alone. It was just idling on the desktop screen with Facebook and my email open on Google Chrome.
Did you misunderstand my reply #50;
You should not have installed anything else only followed the exact steps that were provided for you.
I checked for Windows updates and the only thing that came up was an update for Windows defender. I waited and my computer froze on me. I tried to find the optional driver that was on the AMD Radeon settings, but, like I said in my previous response, it didn't give me an option to update this time so I used a different way to update the driver that I found online, not from another forum, which I described. If that's not what I was supposed to do, then I guess I did misunderstand.
Sorry Conroyale but I am confused 
You previously told us that you installed the driver and that the OpenCL.dll error was no longer appearing, this suggests that you had installed the correct driver and that things were stable.
You may recall that it has been mentioned previously that after installing Windows you then install the drivers required for the MB and GPU and then you leave well alone, driver updates are released to address known issues and if you are not having issues you do not update any drivers, this the main reason why Windows should not be allowed to download and update any drivers automatically.
You previously told us that you installed the driver and that the OpenCL.dll error was no longer appearing, this suggests that you had installed the correct driver and that things were stable.
The above suggests that you went looking for and needlessly updated the previously installed stable driver and have ended up back at square one as a consequence
You may recall that it has been mentioned previously that after installing Windows you then install the drivers required for the MB and GPU and then you leave well alone, driver updates are released to address known issues and if you are not having issues you do not update any drivers, this the main reason why Windows should not be allowed to download and update any drivers automatically.
That OpenCL issue is not the reason my computer has been freezing. That error hasn't popped up for me until the past week and my computer has been freezing for much longer than that.
I am not having Windows update drivers automatically, at least I haven't explicitly told it to do so. As per your instructions, I checked to see if Windows needed an update, there was one, so I waited to see if that would solve the problem. Not surprised when it didn't so I went to step two of your instructions by installing the recommended driver that I gave you in a previous reply. The problem was that the AMD Radeon settings that I was in to see the recommended and optional drivers that I could install were no longer there and the notification that there were drivers needing updated didn't pop up for me when I restarted my computer. The OpenCL error still popped up for me. So I took that question to Google, how to update AMD Radeon drivers from the settings app, and it said use the update tab in the bottom left corner to update, but that option wasn't there for me. I then looked up how to update AMD Radeon drivers without going through the settings app and I found a run-through of how to do that. That was by going through the device manager, display adapters, and the update drivers option. At this point, before I clicked that option, the only thing that had been installed was the Windows update you told me to check for. So I said to update drivers, like you told me to, and then waited to see if that fixed it. It didn't and the AMD Radeon app still didn't give me any update options so I couldn't find the optional driver you told me to try after that.
Did I do something wrong? Should I not have gone through device manager to try and update the drivers? It was only after I did that that the OpenCL error notification didn't pop up for me, but my computer was still freezing.
I am not having Windows update drivers automatically, at least I haven't explicitly told it to do so. As per your instructions, I checked to see if Windows needed an update, there was one, so I waited to see if that would solve the problem. Not surprised when it didn't so I went to step two of your instructions by installing the recommended driver that I gave you in a previous reply. The problem was that the AMD Radeon settings that I was in to see the recommended and optional drivers that I could install were no longer there and the notification that there were drivers needing updated didn't pop up for me when I restarted my computer. The OpenCL error still popped up for me. So I took that question to Google, how to update AMD Radeon drivers from the settings app, and it said use the update tab in the bottom left corner to update, but that option wasn't there for me. I then looked up how to update AMD Radeon drivers without going through the settings app and I found a run-through of how to do that. That was by going through the device manager, display adapters, and the update drivers option. At this point, before I clicked that option, the only thing that had been installed was the Windows update you told me to check for. So I said to update drivers, like you told me to, and then waited to see if that fixed it. It didn't and the AMD Radeon app still didn't give me any update options so I couldn't find the optional driver you told me to try after that.
Did I do something wrong? Should I not have gone through device manager to try and update the drivers? It was only after I did that that the OpenCL error notification didn't pop up for me, but my computer was still freezing.
The reason why you have not had the "The code execution cannot proceed because OpenCL.dll was not found. Reinstalling the program may fix this problem." message before last week is because you were not using the AMD video chip so no drivers were required, once you tried using the device Windows let you know that you needed the software.
You should have post back after you had installed the drivers that got rid of the OpenCL.dll message, fully aware of the freezing history and what we are trying to do here is get the computer running stable using the Vega graphics accompanied by just the AMD Recommended driver and nothing else, you may have to start from the beginning again I`m afraid
Windows is fine, uninstall anything that you installed after you had installed the Recommended driver from AMD, the one that resolved the OpenCL.dll issue.
Anything that you did after downloading and installing the Recommended drivers from AMD, to be fair the steps that were provided were pretty straight forward;
Anything that you did after downloading and installing the Recommended drivers from AMD, to be fair the steps that were provided were pretty straight forward;
I'm still confused on what I did wrong. If the only thing I did wrong was not post back after the OpenCL.dll error was fixed, then I don't see how that ruined things. I haven't installed anything after that error disappeared. My computer has literally been on standby since then.
Sorry but this is getting us nowhere, so that we can lay this to rest, please read again what was suggested in my reply #50 and then what you post in your reply #51 etc, you keep on telling us different things so we have no idea what you have actually done;
Sorry Conroyale but I am confused
You previously told us that you installed the driver and that the OpenCL.dll error was no longer appearing, this suggests that you had installed the correct driver and that things were stable.
The above suggests that you went looking for and needlessly updated the previously installed stable driver and have ended up back at square one as a consequence
You may recall that it has been mentioned previously that after installing Windows you then install the drivers required for the MB and GPU and then you leave well alone, driver updates are released to address known issues and if you are not having issues you do not update any drivers, this the main reason why Windows should not be allowed to download and update any drivers automatically.