Solved HARD NUT TO CRACK: USB devices "crash" or reset randomly

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ADHSchichti

PCHF Member
Aug 17, 2023
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Hello guys,

I got a problem that really grinds my gears and I've been on it for months now...

When I am gaming (and sometimes also when I am browsing or skyping) almost all my USB devices loose contact for 3-4 seconds and reconnect after 3 or 4 more seconds. It happens about once every 2 hours but somtimes twice an hour and sometimes not for a whole day.

This is my hardware:
CPU: AMD Ryzen 7 7800 X3D
MB: MSI MPG X670E Carbon WiFi
RAM: 2x 16GB G.SKILL Trident Z5 6000 CL16
GPU: XFX 7900 XTX Speedster Merc Edition

PSU: BeQuiet Straight Power 1000W 80Gold
OS: Windows 11 Pro 64bit activated with newest updates
Custom Watercooling with 7 Fans, one D5 pump, aquacomputer quadro and highflow next and a 8 inch aida64 control screen in the case

I have both 8pin CPU power and the 24pin fully plugged in.

Peripherals: Corsair K95RGB keyboard, Logitech X56 HOTAS, Logitech G502X mouse with powerplay, Corsair Virtuoso Headset with RGB stand, Logitech USB stereo speakers, Tobii eye tracker and two stream decks.

The X56 HOTAS is plugged into the monitor hub and the monitor is plugged into the USB 3.1 rear I/O. The keyboard (cable) and the mouse (dongle) are also in seperate 2.0 or 3.1 ports in the rear I/O. The stream decks are plugged in over a passsive USB-C dongle into the first USB 4 port on the rear I/O. The Tobii eyetracker, webcam and Logitech speakers are plugged over a active (wallplug powered) USB-C hub into the second USB 4 port on the rear I/O.

When the problem accures ONLY the mouse, the webcam and all the devices IN the case still work. Keyboard, Stream Decks, headsetstand (with headset donge in it), Tobii eyetracker and the HOTAS do not!

USB energy saving is deactivated and windows power setting is "high performance".

The errors I get over Windows event viewer are linked to the post.

My search for the kernel error I get brought no usable insight.

I hope some of you can help me find a hint or even a solution...

Thanks a lot in advance and cheers from Switzerland.

Martin
 

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It seems there is a problem with the usbxhci.sys. This is a driver.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’

2. In Run dialog box, type devmgmt.msc and hit Enter.

3. Expand Universal Serial Bus Controller.

4. Right click on the USB Root Hub and click on Uninstall.

5. Now check the box Delete the driver software for this device.

6. Click on Uninstall

7. Restart the PC.

When you open Device Manager and navigate to the USB Root HUB, before taking any action, please take a screenshot and include it in your next post. Once you've obtained the screenshot, proceed with the instructions and post the results after the reboot.
 
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Let's get some more information:

Download and run the free version of speccy.

Once you have ran speccy, follow the instructions to upload a snapshot found here.
 
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Update: Problem solved!!!

In another forum someone pointed me towards iCue software being the prime suspect in combination with the AMD CPU.

So I researched in this direction and really the culprid was the Corsair ST100 headset stand! According to the Corsair forums there are reports all the way back to 2020 stating that the USB controller crashes with or without BODs when you have the ST100, the iCUE software and a Ryzen CPU. I am shocked that the problem isn't resolved yet.

ST100Pic.jpg.495c666ff5a599ed29e40f275935f500.jpg

But hey, I thought! I already tried unplugging all USB devices except mouse and keyboard! Turns out unplugging isn't enough! You also have to remove the device in the iCue software!!!

iCUEST100entfernen.thumb.jpg.2ff0d7cd000eccd8516c1bab4a5554c6.jpg

Now I am 8 days without those annoying USB crashes which accured every 1-2 hours for months!!!

Thanks for your answers and have a good one!
 
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