In Progress GPU/ peripherals problem.

[sus1u]

Hi,

I've had this problem for a while now. When playing certain games my peripherals lose power , GPU also loses power i think because the monitors lose signal and the fans of the GPU stop spinning.

First i thought it would be a PSU problem and changed it recently with a new and bigger PSU and i thought my problem was solved but last night it happened again. I am now thinking this could be a motherboard problem since the GPU loses power and so do the peripherals.

Any other things that could cause this problem ?

PC Specs :

-Temperatures sit at about 80-90 °C ( depending on the game) on my CPU and maybe 65-70 °C on my GPU. Also the CPU has a liquid-cooling kit

- Specs:

AMD Ryzen 9 5950X 3.4GHz 16-Core Processor

AMD Radeon RX 6800 XT 16GB GDDR6 256-bit

Vengeance 32 GB RAM DDRR4 3600 MHz CL18 dual channel

Gigabyte B550M DS3H AC Motherboard

Corsair RMe Series 2025 RM1000e. 80+gold , 1000 W

Thanks!

 

[veeg]

Hello

Let me get you some help.

@Bruce @PeterOz

 

[phillpower2]

The RAM is not appropriate for your CPU, AMD state here up to 3200MHz/MT/s and if you have DOCP/EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

As a starting point and while we troubleshoot, disable XMP.

You should also make sure that the Windows Power Plan is set to Balanced and not High Performance or Ryzen Balanced.

 

[sus1u]

The RAM is not appropriate for your CPU, AMD state here up to 3200MHz/MT/s and if you have DOCP/EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

As a starting point and while we troubleshoot, disable XMP.

You should also make sure that the Windows Power Plan is set to Balanced and not High Performance or Ryzen Balanced.

Hi phill,

Thanks for your response.

XMP is disabled, never have enabled it. I'll set the power plan to balanced.

One thing i forgot to mention: when the problem occurs as i said the gpu stops, the peripherals lose power as well but the fans inside the case and the AIO cooler keep running (so does the rgb lighting).

 

[phillpower2]

Hello sus1u,

Vengeance 32 GB RAM DDRR4 3600 MHz CL18 dual channel

XMP is disabled, never have enabled it.

That is not what you post in your OP is telling us and the information that you provide is what we have to go off.

The latest info that you provided suggests that this is a power issue and being that you have replaced the PSU it could be the MB, the CPU and cooling arrangement are on a seperate power supply from the PSU and commonly a four or eight pin 12V ATX connector which effectively isolates it from the other hardware, the RGB lighting we cannot really comment on as we know nothing about it but if it is powered via RGB headers on the MB the only explanation would be a power draw problem as in the RGB lighting requiring a lower voltage than the other hardware, example, analog RGB lighting is 5V while digital and addressable RGB require 12V.

Couple of things for you to do;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

You are welcome btw

 

[sus1u]

Thanks for the clear up.
I have attached the MTB file exported by minitoolbox.

Also have attached the speecy url

https://speccy.piriform.com/results/vxet8QJDoj84pR0GAw1wM38

I would also try to add a video of the problem when it happens if it helps

 

[phillpower2]

Question for you while I go over your MTB log;

Why do you have ASUS armoury crate on a Gigabyte platform MB, It is a problematic software when used with ASUS products and no way should it be installed on another brand of system.

Edit to add: No surprises really but the first issue list in the MTB log is AcPowerNotification.exe which just so happens to be the armoury crate crap.

 

[sus1u]

Question for you while I go over your MTB log;

Why do you have ASUS armoury crate on a Gigabyte platform MB, It is a problematic software when used with ASUS products and no way should it be installed on another brand of system.

Edit to add: No surprises really but the first issue list in the MTB log is AcPowerNotification.exe which just so happens to be the armoury crate crap.

Do be honest i have absolutely no idea. Cant really remember when and why i have installed it. I am removing it now

 

[phillpower2]

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

Armoury Crate as I said is problematic but it is not on its own and you have a shed load of other junkware installed which among is other ASUS software but for Republic of Gamers, how you do not know what is on your own computer is a bit worrying in all honesty.

Edit to add: Have been waiting for an update from you, have you had any further problems since you uninstalled Armoury Crate ?

 

[sus1u]

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

Armoury Crate as I said is problematic but it is not on its own and you have a shed load of other junkware installed which among is other ASUS software but for Republic of Gamers, how you do not know what is on your own computer is a bit worrying in all honesty.

Edit to add: Have been waiting for an update from you, have you had any further problems since you uninstalled Armoury Crate ?

yep, no success. just happened again . i don't think its app related

 

[phillpower2]

Polite reminder;

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

Can you post a new Speccy url and MTB log for us please.

 

[sus1u]

Polite reminder;

http://speccy.piriform.com/results/bdbMiogLWYcQp42bfupgq2k

Can you post a new Speccy url and MTB log for us please.

Yep

 

[phillpower2]

Graphics
KG251Q (1920x1080@240Hz)
BenQ XL2411Z (1920x1080@60Hz)
16368MB ATI AMD Radeon RX 6800 XT (C.P. Technology

It is unlikely to be causing the sudden shutting down but you should never mix the screen specs and predominantly the refresh rates, 240 versus 60Hz is a vast difference and will confuse the hell out of your GPU, disconnect the second screen to solve this which in turn will reduce the load on both the GPU and PSU.

Power Profile
Active power scheme: Balanced
Hibernation: Enabled
Turn Off Monitor after: (On AC Power): 300 min
Turn Off Hard Disk after: (On AC Power): 20 min
Suspend after: (On AC Power): 300 min
Screen saver: Disabled

Don`t know why people tinker with the power settings, they should all be set as Never and the computer simply turned off at the power outlet when it is not in use, Hibernation is another setting that needs to go as it is also known to cause issues.

To disable Hibernation:

1. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt
2. Type in "powercfg.exe /h off" without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
3. Now just exit out of command prompt

Voltage
CPU CORE: 1.452 V
MEMORY CONTROLLER: 1.980 V
VIN2: 2.004 V
VIN3: 2.004 V
VIN4: 0.984 V
VIN5: 0.888 V
VIN6: 1.212 V
VIN7: 1.644 V
VIN8: 1.596 V

Has somebody been tinkering with the voltages in the BIOS.

Will take a look at the MTB while you take care of the above, post back with an update for us and we will go from there.

Been online for almost ten hours and will be calling it a day soon, back am UK time tomorrow.

 

[sus1u]

It is unlikely to be causing the sudden shutting down but you should never mix the screen specs and predominantly the refresh rates, 240 versus 60Hz is a vast difference and will confuse the hell out of your GPU, disconnect the second screen to solve this which in turn will reduce the load on both the GPU and PSU.



Don`t know why people tinker with the power settings, they should all be set as Never and the computer simply turned off at the power outlet when it is not in use, Hibernation is another setting that needs to go as it is also known to cause issues.

To disable Hibernation:

1. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt
2. Type in "powercfg.exe /h off" without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
3. Now just exit out of command prompt

Has somebody been tinkering with the voltages in the BIOS.

Will take a look at the MTB while you take care of the above, post back with an update for us and we will go from there.

It is unlikely to be causing the sudden shutting down but you should never mix the screen specs and predominantly the refresh rates, 240 versus 60Hz is a vast difference and will confuse the hell out of your GPU, disconnect the second screen to solve this which in turn will reduce the load on both the GPU and PSU.

Didnt know about that. It has 60 Hz because it is connected through an HDMI cable since the other monitor doesn't have a DP port.

To disable Hibernation

Disabled it now.

Has somebody been tinkering with the voltages in the BIOS.

I havent ever touched voltage settings in the BIOS, not intentionally i mean.

 

[phillpower2]

When you next post, do not click on the Reply tab first, enter any info into the dialogue input box and when you are done just click on Post reply, this will avoid you quoting every reply.

It doesn't matter how the GPU is connected as it is the different refresh rates that are the problem.

You have disabled Hibernation but what about disconnecting the second screen and changing the power settings to Never.

The Trusted Platform Module is what is causing problems and to sort it will take a bit of work which I do not have the time to be going into until tomorrow.

I havent ever touched voltage settings in the BIOS, not intentionally i mean.

Not sure what to make of the above because you cannot even access let alone change BIOS settings by accident

Calling it a day for now.

 

[sus1u]

Disconnected the second screen and changed the power settings to never

Alright, thanks for the help. You've been great.

Have a nice evening and thanks again !