Solved First welcome back?Need your Help with screen freeze and friendly blue screens

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caskin

caskin

PCHF Member
PCHF Donator
May 31, 2017
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No Idea how long you guys have been back,but so good to see you,was lost without Wolfie etc....have written on the lounge page so hoping past will be revealed there,as I spent many good years with PCHF.
Problem Acer Aspire model M3910......during the last 6 months have experienced endless screen freezes plus freindly blue screens.it became so bad that in the end I did (what I hate doing) a factory reboot.For a while all was well,now it has started again.I have doubled checked all drivers are OK,installed full expensive version of AVG who assure me PC is fully optimised and ALL drivers are in date.All hardware is as was/is?
Being in the middle of a disussion such as this and then getting screen freeze is not acceptable..all blue screens appear to point to BIOS memeory/caching/shadowing.
If as always,you can help cure this intermittant fault (since rebbot a lot less) I would appreciate it..Caskin (Derek)
 
Hello Derek Castle,

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


speedfan.png


(this is a screenshot from a vista machine)


Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the Upload a File tab then after typing in any response you have... click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
phillpower2 said:
Hello Derek Castle,

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

Please take expanded screenshots and only use the method below to attach them.
phillpower2 said:
Hello Derek Castle,

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


speedfan.png


(this is a screenshot from a vista machine)


Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the Upload a File tab then after typing in any response you have... click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
Click to expand...

Download Speedfan from here and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


speedfan.png


(this is a screenshot from a vista machine)


Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the Upload a File tab then after typing in any response you have... click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
Click to expand...

Im no expert at this game,but here goes,dropped dmp files on desk top,compressed one,do I just upload to you as file?
Is this info of any use;
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 15/05/2017 20:13:39
Boot Mode: BIOS (Secure Boot not supported)
System Model
Acer Aspire M3910
System Serial Number: PTSDXE21170410535E2700
Enclosure Type: Desktop
Processor a
3.20 gigahertz Intel Core i5 650
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
4096 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)
Main Circuit Board b
Board: Acer Aspire M3910
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. P01-A3 05/17/2010
Drives
623.92 Gigabytes Usable Hard Drive Capacity
566.61 Gigabytes Hard Drive Free Space

ATAPI DVD A DH16ABSH [Optical drive]

Generic Compact Flash USB Device [Hard drive] -- drive 1
Generic microSD USB Device [Hard drive] -- drive 3
Generic MS/MS-PRO USB Device [Hard drive] -- drive 4
Generic SD/MMC USB Device [Hard drive] -- drive 2
Generic SM/xD-Picture USB Device [Hard drive] -- drive 5
Hitachi HDS721064CLA332 [Hard drive] (640.13 GB) -- drive 0, s/n JP2640HP09YLMH, rev JPGOA3EA, SMART Status: Healthy
Memory Modules c,d
3064 Megabytes Usable Installed Memory

Slot 'DIMM0' has 2048 MB (serial number 94E27F3B)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 1024 MB (serial number 86EB4AE9)
Slot 'DIMM3' is Empty
Local Drive Volumes





c: (NTFS on drive 0) * 311.87 GB 258.53 GB free

d: (NTFS on drive 0) 312.05 GB 308.08 GB free

* Operating System is installed on c:
N
 
Only the one crash dmp which I`m afraid to say is basically useless as it contains very little info;

Debug session time: Fri May 26 09:11:39.741 2017 (UTC - 4:00)
System Uptime: 0 days 0:01:24.271
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8000520a190, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffffa8005889064, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.


READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
fffff8000520a190

FAULTING_IP:
+0
fffffa80`05889064 65488b1c2588010000 mov rbx,qword ptr gs:[188h]

MM_INTERNAL_CODE: 2

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x50

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80003138e02 to fffff800030bc4c0

STACK_TEXT:
fffff880`07730928 fffff800`03138e02 : 00000000`00000050 fffff800`0520a190 00000000`00000000 fffff880`07730a90 : 0xfffff800`030bc4c0
fffff880`07730930 00000000`00000050 : fffff800`0520a190 00000000`00000000 fffff880`07730a90 00000000`00000002 : 0xfffff800`03138e02
fffff880`07730938 fffff800`0520a190 : 00000000`00000000 fffff880`07730a90 00000000`00000002 00000000`00000002 : 0x50
fffff880`07730940 00000000`00000000 : fffff880`07730a90 00000000`00000002 00000000`00000002 00000000`00000031 : 0xfffff800`0520a190


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: CORRUPT_MODULELIST

Followup: MachineOwner
---------

Your HDD has plenty of free storage space available and the SMART status is good so that is less likely to be the cause.

Can we have the HWMonitor and Speedfan information please, I don`t wish to inundate you with things to do so will hold off with the next step for now.
 
phillpower2 said:
Only the one crash dmp which I`m afraid to say is basically useless as it contains very little info;

Debug session time: Fri May 26 09:11:39.741 2017 (UTC - 4:00)
System Uptime: 0 days 0:01:24.271
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8000520a190, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffffa8005889064, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.


READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
fffff8000520a190

FAULTING_IP:
+0
fffffa80`05889064 65488b1c2588010000 mov rbx,qword ptr gs:[188h]

MM_INTERNAL_CODE: 2

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x50

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80003138e02 to fffff800030bc4c0

STACK_TEXT:
fffff880`07730928 fffff800`03138e02 : 00000000`00000050 fffff800`0520a190 00000000`00000000 fffff880`07730a90 : 0xfffff800`030bc4c0
fffff880`07730930 00000000`00000050 : fffff800`0520a190 00000000`00000000 fffff880`07730a90 00000000`00000002 : 0xfffff800`03138e02
fffff880`07730938 fffff800`0520a190 : 00000000`00000000 fffff880`07730a90 00000000`00000002 00000000`00000002 : 0x50
fffff880`07730940 00000000`00000000 : fffff880`07730a90 00000000`00000002 00000000`00000002 00000000`00000031 : 0xfffff800`0520a190


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: CORRUPT_MODULELIST

Followup: MachineOwner
---------

Your HDD has plenty of free storage space available and the SMART status is good so that is less likely to be the cause.

Can we have the HWMonitor and Speedfan information please, I don`t wish to inundate you with things to do so will hold off with the next step for now.
Click to expand...

Right one more piece of the puzzle,will catch up with other members advice asap..caskin
 

Attachments

phillpower2 said:
Hello Derek Castle,

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


speedfan.png


(this is a screenshot from a vista machine)


Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the Upload a File tab then after typing in any response you have... click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
Click to expand...

Have sent monitor file as requested? Hope next upload will be all files required (with help from members)
 

Attachments

Please keep me informed if everything reached you OK,plus what other files you may require Cheers caskin
 
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff12006d4f4c0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8800450bc0d, If non-zero, the instruction address which referenced the bad memory
   address.
Arg4: 0000000000000007, (reserved)

Debugging Details:
------------------


Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c7100
GetUlongFromAddress: unable to read from fffff800032c71c8
 fffff12006d4f4c0 Nonpaged pool

FAULTING_IP:
avgSnx+6c0d
fffff880`0450bc0d 48894c2450      mov     qword ptr [rsp+50h],rcx

MM_INTERNAL_CODE:  7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88003d74700 -- (.trap 0xfffff88003d74700)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a002fdac00 rbx=0000000000000000 rcx=fffff8a002fdac40
rdx=fffff88003d748d8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800450bc0d rsp=fffff88003d74890 rbp=fffffa8005a3003e
 r8=0000000000000000  r9=fffff8a002fdac40 r10=0000000000000001
r11=000000000000002c r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
avgSnx+0x6c0d:
fffff880`0450bc0d 48894c2450      mov     qword ptr [rsp+50h],rcx ss:0018:fffff880`03d748e0=fffffa8005a3fce0
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003106d59 to fffff8000308a4c0

STACK_TEXT: 
fffff880`03d74598 fffff800`03106d59 : 00000000`00000050 fffff120`06d4f4c0 00000000`00000001 fffff880`03d74700 : nt!KeBugCheckEx
fffff880`03d745a0 fffff800`030885ee : 00000000`00000001 fffff120`06d4f4c0 00000000`00000000 00000000`0000000c : nt! ?? ::FNODOBFM::`string'+0x3a251
fffff880`03d74700 fffff880`0450bc0d : 00000000`00000020 fffffa80`05a3003e fffff8a0`02fdabe0 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`03d74890 00000000`00000020 : fffffa80`05a3003e fffff8a0`02fdabe0 00000000`00000000 00000000`00000000 : avgSnx+0x6c0d
fffff880`03d74898 fffffa80`05a3003e : fffff8a0`02fdabe0 00000000`00000000 00000000`00000000 fffffa80`07f41900 : 0x20
fffff880`03d748a0 fffff8a0`02fdabe0 : 00000000`00000000 00000000`00000000 fffffa80`07f41900 00000008`03d70040 : 0xfffffa80`05a3003e
fffff880`03d748a8 00000000`00000000 : 00000000`00000000 fffffa80`07f41900 00000008`03d70040 0000000c`00000000 : 0xfffff8a0`02fdabe0


STACK_COMMAND:  kb

FOLLOWUP_IP:
avgSnx+6c0d
fffff880`0450bc0d 48894c2450      mov     qword ptr [rsp+50h],rcx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  avgSnx+6c0d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: avgSnx

IMAGE_NAME:  avgSnx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  59030c44

FAILURE_BUCKET_ID:  X64_0x50_avgSnx+6c0d

BUCKET_ID:  X64_0x50_avgSnx+6c0d

Followup: MachineOwner

Seems that AVG is to blame, can you uninstall it and then run the AVG removal tool. Then replace your AVG with one of the following as a test to see if AVG is indeed the issue here...

Panda Free
SecureAplus
Avast Free.
 
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