Solved Email Intermittently Not Being Sent

[Rustys]

Have you removed (deleted) the email configuration in Outlook and the recreated it?

NOT reconfigure NOT edit.

 

[User101]

Just to sure I understand what you want me to do: I should REMOVE the account entries for these two email addresses, then ADD them back in?

 

[Rustys]

Just to sure I understand what you want me to do: I should REMOVE the account entries for these two email addresses, then ADD them back in?

Yes that is correct REMOVE the configuration and then RE ADD the one that is giving you the issue. If both are then do both.

Make sure to go to the site and find the proper setting for your email account.

 

[User101]

I will do that today but I just saw something I hadn't noticed. While Outlook is failing to send the email, Outlook in the tray says Outlook is synchronizing folders. After that disappears I get the error message.

I did that a few times today and saw that synchronizing message is there each time. After the third attempt today, and the third failure, a minute later the email just went but without a further attempt by me.

 

[User101]

I worked with AT&T support. I deleted the Outlook account and re-built it. I also changed the email password. Outlook, at least so far, is working.

However, I can't get T-bird to work. It looks like it is using the old password. It was a nightmare until I somehow managed to find where T-bird keeps the password (I doubt that I could find that again). I apparently changed it. But it is still says the server is timing out, which is what I had after I changed the password on AT&T but had not changed it on T-Bird.

I even uninstalled T-bird, then re-installed it. When I did that, it showed all of my email addresses, emails and folders that had been there before. I wanted to do a clean re-installation to clear up password issues but somehow it came right back the way it had been.

Bottom line is that Outlook appears to be working but now T-Bird is not

 

[Lord Chance]

That is good to hear User101. There are several things that can cause issue with email. Antivirus, add-ons and the firewall to name a few but the most common cause is a corrupt configuration file or profile as it is sometimes called.

 

[User101]

Thank you for the explanation, Lord Chance.

Any suggestions as to what to do with T-Bird? Or perhaps how to completely remove it and re-install it from scratch?

 

[Rustys]

When you open Thunderbird does the popup Login Failed come up?
If it does select Click Enter New Password
Type in new password put a check mark in the box below to save the password
Click OK
Exit Thunderbird
Reopen Thunderbird and see if that fixed it.

Other wise you can remove the account configuration like in Outlook and recreate it.
Instructions to follow have to leave for a meeting.

 

[Rustys]

Instructions on Removing Email Configuration Thunderbird.

Open Thunderbird
Right Click on the account giving the issue
Select Settings
Click on the account that you want
Click on Account Actions on the bottom Left
Click on Remove Account
Click OK to confirm
Click on Account Actions
Select Add Mail Account
Follow the on screen instructions.

 

[gus]

As Lord Chance suggested a corrupted profile is a common cause. If you wish you can backup your old Tbird settings first using Mozbackup HERE or Hekasoft HERE.

HERE'S a guide to show how to delete a Tbird profile

 

[User101]

Thank you Lord Chance. Your instructions took care of the T-Bird problem.

But...the Outlook problem is suddenly back. It worked perfectly for five days and now it solidly fails. Can't get it to work even after canceling and re-sending the email 4-5 times.

 

[User101]

I went and changed the AT&T outgoing port and now it works (at least for the moment). AT&T apparently has two ports and they alternately fail. So I see I have to keep switching the Outlook settings between them.