Solved DVD/CD Drives

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roger hawke

roger hawke

PCHF Member
Nov 15, 2016
304
22
UK
I have four drives connected to my PC. (3 DVD and 1CD)
Device Manager indicates that all four are working properly.
(Note sure if I have posted in right section?)

Just noticed that problem is also with "C" AND "G" DRIVES.

Please see attached screenshot, which explains my problem.
dvd - cd drives.jpg
dvd - cd drives.jpg
 
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Hello roger hawke,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
 
Speccy is detecting each device and also says that they are working.

Have you tried starting in Safe Mode to see if you can access the devices.

Have you installed any new software just previous to this happening, any Windows updates etc
 
phil',
Tried Safe Mode - problem still exists.
Installed Windows updates 16/12.
Only noticed this problem today - so it may have been present for some time.
 
roger hawke said:
Earliest restore point is 16/12.
Click to expand...
Wonder if that`s the only coincidence or if also when this problem first arose.

To see if this is a Windows issue download then run the Windows All in One Repair (free) from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
 
phil',
Did what you required - I must admit I did forget the part about unplugging PC and taking out battery. (Was this important?)
Are you expecting a report, if so where do I find it??
 
roger hawke said:
I must admit I did forget the part about unplugging PC and taking out battery. (Was this important?)
Click to expand...
New one on me so not sure where it says to remove any battery.

Any change at all.

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
No change phil'.
Unplugging PC etc. was first step of Tweaking.com. (Do a proper power reset first)
 
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This is odd as it does not appear to be a Windows problem and at the same time SATA HDDs and optical drives are not normally affected by the same fault, unless it is motherboard related.

Have you tried inserting a disk into each of the optical drives to see if they work.

NB: I honestly wasn't aware of removing any battery.
 
Thought as much due to the fact that the HDD is working.

Did you download and install TechUtilities to your computer.
 
It has gotten on your computer somehow and there is a high chance that it is the cause of your issues, see Facebook feedback here

From your Speccy report;

Scheduler
24/12/2017 17:14;: Adobe Flash Player Updater
24/12/2017 17:29;: GoogleUpdateTaskMachineUA
25/12/2017 09:29;: GoogleUpdateTaskMachineCore
25/12/2017 16:00;: Adobe Acrobat Update Task
28/12/2017 03:00;: TechUtilities
Bitdefender Agent WatchDog_65D6944A0EF74FDAB96E31112AD39864
CCleanerSkipUAC

As an asides roger, are you aware that CCleaner was hacked not too long ago, article here
 
Have deleted instances of TechUtilities using "Everything".
I am running the latest version of CCleaner (V5.38)
Still no change
What do you advise for the next step?
 
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