Solved Computer has started to lock up

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jxdama

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Dec 13, 2022
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When i am on the computer the cursor will stop moving and lock up. The screen then goes dark. Hitting enter doesnt help. I have to turn the comp off with the button then turn it back on for it to work again. Can anyone help? It locked up yesterday then came back up on its own in a minute or so. Today i had to hit the button to turn it off and then back on.
 
Last edited:
Let’s do a full workup of your system.
No personal data is published and everything shown is safe.

1) Download Speccy by Piriform.
In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
Paste that link into your post. Is Speccy safe?

2) Download GetSystemInfo by Kaspersky.
In GSI, click Start. (takes about 10mins)
It makes a ZIP file on your desktop, drag that to their GSI Parser site.
Once analysed, paste the newly created URL into your post.

3) Download MiniToolBox by Farbar.
In MTB, tick List Installed Programs, click Go then close the program.
A file MTB.txt is created in the same folder, attach that to your post.

4) No software interrogates the Power Supply Unit so list the make/model and age.
 
Im going to bed now, its past my bedtime. I will do 2 and 3 tomorrow. I dont know where the clipboard is so i posted that but its so small.

2) Download GetSystemInfo by Kaspersky.
In GSI, click Start. (takes about 10mins)
It makes a ZIP file on your desktop, drag that to their GSI Parser site.
Once analysed, paste the newly created URL into your post.

Iam so sorry but i dont know much about comps. can you clarify num 2 more? Where would i find a zip file and is it easy to drag the zip file once i fi nd it?
 
Is the clipboard thew same as the notepad? I tried to print that screen but it wouldnt work.
 
In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.

I did all that but its not showing up in the notepad and i dont know where or what the clipboard is
 
I found what the clipboard is and speecy is there but there isnt anything to copy.
 
jxdama said:
thats not the right thing
Click to expand...
what isn't right?


jxdama said:
Can you see that? its very small
Click to expand...
what is very small - where am I looking?


jxdama said:
In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.

I did all that but its not showing up in the notepad and i dont know where or what the clipboard is
Click to expand...
Those Speccy options all all done in Speccy itself.
In Speccy, click File, in that, click Publish, there'll be a button Copy to Clipbord.

Then in your post, hit paste (Ctrl+V on the keyboard) and it'll paste in the Speccy link.

That Speccy link you posted goes to the Piriform website for Speccy not the Speccy report we need to see what's on your PC. :)
 
Bruce said:
what isn't right?



what is very small - where am I looking?



Those Speccy options all all done in Speccy itself.
In Speccy, click File, in that, click Publish, there'll be a button Copy to Clipbord.

Then in your post, hit paste (Ctrl+V on the keyboard) and it'll paste in the Speccy link.

That Speccy link you posted goes to the Piriform website for Speccy not the Speccy report we need to see what's on your PC. :)
Click to expand...
I will try now then hit the sack and thanks. 2 and 3 tomorrow
 
OK, speccy is done.
As to GSI, once downloaded, go to where it was saved to, double click it to run it, along the bottom of the pop up window is the Start button. (y)

Don't forget to do 3) and 4) from my list in post #2.
 
Some quick notes from Speccy;
  • you are using two antivirus programs, Defender and McAfee - remove McAfee (it can always be added later)
  • you have a 4GB and a 8GB stick of memory that aren't the same - remove the 4GB for now
While these may not be the issue, or may not help, they are at least things to cross off the list.
 
Bruce said:
Some quick notes from Speccy;
  • you are using two antivirus programs, Defender and McAfee - remove McAfee (it can always be added later)
  • you have a 4GB and a 8GB stick of memory that aren't the same - remove the 4GB for now
While these may not be the issue, or may not help, they are at least things to cross off the list.
Click to expand...
If you look thru the thread i had Rusty's help in removing Mcaffee

J

Solved Post in thread 'How to remove pre-installed anti-virus'

Rustys said:
Are you still having internet connection issues?

EDIT
MacAfee was uninstalled correct?
Click to expand...
McAfee is gone and i am connecting fine. I suppose the thread can be closed. Can i still acess the thread after its closed? There is alot of good info here. thanks.
 
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1733181283123.webp



Thats the whole sceen when i click the link. I dont see start.
 
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