Solved BSOD Help

[Evan Greenwood]

I was told from another tech support this-

Afd,sys is a driver for Winsock, which is a program used to connect the computer to the Internet. (Which is what you said)

Re-install the 2 drivers for you Internet:

LAN: https://download.msi.com/dvr_exe/mb/Intel_Network_WT.zip

WIFI: https://download.msi.com/dvr_exe/mb/intel_wifi_driver_WT.zip

As well run a Virus scan on the computer like Malware Bytes, to be sure its not a virus causing issues too.

Should I reinstall these two drivers? And also besides malwarebytes which I use often and it comes back with nothing do you recommend any other free ones that are powerful?

 

[phillpower2]

Couple of things there;

RAM
16.0GB Dual-Channel Unknown @ 1612MHz

That is the wrong RAM for your CPU, Intel state here up to 2666MHz and if you have XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 2666MHz and the voltage to 1.35V, save the new settings then exit the BIOS.

Create a new system restore point.

Go here download and install the Windows 11 chipset drivers, restart and test by using the computer as you normally would.

At this time I suggest that you do not install anything other than the chipset drivers.

Please do not double post but do feel free to follow advice on other forums, just let us know here and we will close this thread, we do not assist those who cross post on other forums, it is a recipe for disaster and we don`t get involved.

 

[Evan Greenwood]

Dont worry this the only forum post I have open, before I started this thread I was working with originPC tech support on my computer but in order to go any further I needed to ship my PC to them and it would have taken over a month to get it back since they couldnt figure it out over emails.

I will do Go into the BIOS, disable XMP and then manually set the RAM to run at 2666MHz and the voltage to 1.35V, save the new settings then exit the BIOS. now.

I know how to get into Bios and I believe I know how to disable XMP by just clicking it off, however setting it to 2666 and voltage to 1.35 is that easy to navigate to?

 

[phillpower2]

From your reply #21 which suggested otherwise;

I was told from another tech support this-

People cross post all the time and when they brick their computer they look for someone to blame, that is why forums won`t put up with it.

Go here download and install the Windows 11 chipset drivers, restart and test by using the computer as you normally would.

At this time I suggest that you do not install anything other than the chipset drivers.

The user manual for the MB should tell you how to manually OC the RAM, download it from the MSI website if you haven't got a copy. any problems just disable XMP for now.

 

[Evan Greenwood]

Will sort out the RAM first then check at the other step.

Thank You, will keep this thread updated.

 

[Evan Greenwood]

Just disabled the XMP, as for MHz I have it set to auto and that has it at 2400 and for Voltage I have at auto and that has it at 1.36 since I didn't want to mess with the settings too much and mess it up worse.

System Restore done.

Now onto the chipset drivers, just go to the MSI page you linked for my Intel driver and just click download? It should just overwrite the current one correct?
Also it says Intel Chipset Driver 10.1.18508.8239 2.85 MB that is the correct one right? I have it toggled to win11 as well. What I noticed is 2020-12-11 the latest date, is that the latest update or will I need to manually update after as well? Just want to be sure I do everything right before I start it.

 

[phillpower2]

From my reply #17#

You installed Windows 11 on 3/12/2022 but the only two device drivers you appear to have installed are for Intel Bluetooth and your Razer devices,

You have never installed any chipset divers so what will be being used will be generic Windows drivers so just install the Windows 11 chipset drivers from the link that was provided, no rush as its getting late here and I wont be around until tomorrow after work UK time.

 

[Evan Greenwood]

No worries, thank you for your help thus far, didn't know the chipset wasn't installed. Just installed it, (was a really quick install.), wonder why when I updated to Win 11 it didn't get updated with it.

Will use my PC as normal like you said and let you know what happens here, no rush to reply we different time zones, so when you get the opportunity much appreciated.

As for other drivers, after we test the chipset are there others that never got installed?

Also you found tons of info from my last speccy here is the latest one after changing the Ram and installing the latest Chipset- http://speccy.piriform.com/results/gtri4bcaZdUSOOjGeJ1tZvk

 

[phillpower2]

You are welcome but please take a bit more note of my replies, both of your above questions have already been covered;

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

Go here download and install the Windows 11 chipset drivers, restart and test by using the computer as you normally would.

At this time I suggest that you do not install anything other than the chipset drivers.

You must do the above and then test the PC for a day or so, if no problems, you leave well alone, any problems, you analyse the problem as in if a BSOD we analyse the crash dmp etc.

Below is my canned info as to why you should never change anything if a computer is stable.

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.

 

[Evan Greenwood]

Once Windows has been clean installed How do I do that? I thought a clean install of windows would be reinstalling the PC...

So instead of doing that I skipped to you must then install first the MBs chipset drivers which you linked me and I did. Then says "then the storage/SATA drivers and third the graphics drivers." However you backtrack on that by saying "At this time I suggest that you do not install anything other than the chipset drivers." So do I install them after I installed the chipset or no?

Based off of At this time I suggest that you do not install anything other than the chipset drivers. I should just install the chipset drivers which I already did. As for the storage/SATA drivers and third the graphics drivers I will contact OriginPC for the links as they are who built my PC

 

[Evan Greenwood]

Just an update before I go to sleep PC didn't crash (doesn't mean anything but is a good sign) had a successful 2.5hr stream as well.

 

[Evan Greenwood]

I know you said not to do multiple posts but today my Graphics Card Nvidia 2060 requested an update wouldn't that mean the card is installed on the PC and I wouldn't need to re-do the Graphics driver?

 

[phillpower2]

" However you backtrack on that by saying "

Excuse me, I have backtracked on absolutely zero, you have been advised as to how things must be done but because you have not done things correctly we are trying to help you put this right.

I will reiterate this, feel free to go elsewhere, my time and knowledge is given for free on forums and has been for nearly thirty years, business wise I charge circa 100 of your dollars per hour so please don`t question what I advise.

 

[Evan Greenwood]

I am not trying to make you mad at all, I appreciate your help as you are the only person who has actually helped me thus far. I just don't understand everything you say as I don't work on PCs. SO when I said the below you replied with no, so I assumed I could skip reinstalling windows 11 as in my mind that would be reinstalling the computer itself. So since you said no I just went to the next step which was to turn off XMP and change RAM settings which are done, and I also updated the chipset drivers on my PC.

What do you suggest I do next?

So you are saying the only fix at this moment would be a reinstall?

No.

Also if you tell someone who knows nothing about PCs to install a couple of things then in a new post you say I suggest to just install the chipset drivers (as I have) that gets confusing to me. Which is then I ask do I need to install the remainder which was the Storage/Sata and Graphics card, also my Graphics card App updated the GPU so shouldn't that mean it is installed on my PC?

Also when I say this tech support or help elsewhere that was during the 1st week I was having this issue and is how I got the original post on the thread as they couldn't help me anymore. In regards to me geting the RAM tests, GPU stresstests, etc. I dont know how to do that but they helped I am only getting help from you.

 

[Evan Greenwood]

Is there anyway you can please still help me? You are the only person to have been this helpful and gotten me this far.

 

[Evan Greenwood]

Guess you aren't going to help anymore, able to close this thread so I can compile the info and start with someone else then?

 

[phillpower2]

You have already been advised what you need to do in my reply #29 but for whatever reason all you wanted to do was nit pick, I am more than happy to help but only if you do as asked and only post back when it is to advise on the results of any testing.

If you have turned off XMP and installed the Windows 11 chipset drivers that was all that you needed to do for now, if you have no further BSOD as was said in my reply #29 leave well alone or if you have any further BSOD you should upload the latest crash dmp/s the way that was explained in my reply #5.

No need for any reply now until the couple of days testing has been done or you have any new BSOD, crash dmps more that two days old should not be uploaded.

 

[Evan Greenwood]

Thank you will give it a couple of days, past 2 days have been clean with no crashes at all after turning off XMP and installing the WIN11 Chipset drivers. Will respond back if any crashes occur or to give an update on Saturday after a few days of letting the PC work.

 

[phillpower2]

past 2 days have been clean with no crashes at all after turning off XMP and installing the WIN11 Chipset drivers.

The above sounds promising and was what we were hoping that you would post back with after testing for a couple of days, another two days of testing should confirm that the issue is resolved.

Will look out for your next update on Saturday.

NB: Be sure to create a new system restore point before installing any Windows 11 updates and while the computer is stable under no circumstances should you update any drivers.

 

[Malnutrition]

under no circumstances should you update any drivers.

I second this! I have been on the same install of windows for 8 plus years, only ever updating my graphics driver.