Black screen Crashes

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Status
Not open for further replies.
Bruce said:
These are the commands I run, from an elevated command prompt.
From PowerShell will also work, but I prefer using CMD (just old school I guess)
  • chkdsk c: /r
  • sfc /scannow
  • dism /online /cleanup-image /restorehealth
  • dism /online /cleanup-image /startcomponentcleanup /resetbase
The start CMD, click on the Start button and literally start typing CMD, under Best Match will be Command Prompt, in the right hand column, click Run as administrator.

Copy line one (above) and paste into CMD and hit Enter.
Repeat for each command above.

And dude! - the model of the PSU - please?
Click to expand...
I will pull it out when I get home
 
Bruce said:
These are the commands I run, from an elevated command prompt.
From PowerShell will also work, but I prefer using CMD (just old school I guess)
  • chkdsk c: /r
  • sfc /scannow
  • dism /online /cleanup-image /restorehealth
  • dism /online /cleanup-image /startcomponentcleanup /resetbase
The start CMD, click on the Start button and literally start typing CMD, under Best Match will be Command Prompt, in the right hand column, click Run as administrator.

Copy line one (above) and paste into CMD and hit Enter.
Repeat for each command above.

And dude! - the model of the PSU - please?
Click to expand...
I tried looking for the psu sticker I can’t seem to find it.
 

Attachments

  • IMG_1338.jpeg
    IMG_1338.jpeg
    1.6 MB Views: 5
Bruce said:
What PCIe cable?
From where to where does this connect?
Click to expand...
Power supply to gpu the thing that gives power to the gpu I saw a Reddit post where someone had a similar problem as mine and fixed it by replacing the PCie cable
 
Here is a Reddit post of someone who had a similar problem
To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.
 
For the chkdsk message, tell it to lock the drive and have the test run when the PC restarts.
For the last two, the error was because it should have been all in the one command.
Luckily these commands aren't dangerous, otherwise we could be having a whole different conversation trying to rebuild your system!
Please - :) - pay closer attention to the suggestions given and do the whole commands as written. (y)
 
Bruce said:
For the chkdsk message, tell it to lock the drive and have the test run when the PC restarts.
For the last two, the error was because it should have been all in the one command.
Luckily these commands aren't dangerous, otherwise we could be having a whole different conversation trying to rebuild your system!
Please - :) - pay closer attention to the suggestions given and do the whole commands as written. (y)
Click to expand...
👍Alr I will next time just making sure so I add no spaces between commands right?
 
There are spaces within each command, between the words.
Instead of typing them, I would suggest you copy each from from the post and then paste each one, separately, into the command prompt.
Only the last one needs doing.
 
As to the infamous power supply detail, there will be a sticker on it somewhere.
It's obviously not on the side shown in your snapshot, so look at the other sides (plural).
Yep - I can see space is tight. (y)
 
Bruce said:
As to the infamous power supply detail, there will be a sticker on it somewhere.
It's obviously not on the side shown in your snapshot, so look at the other sides (plural).
Yep - I can see space is tight. (y)
Click to expand...
I would have to take out the power supply completely
 
Bruce said:
As to the infamous power supply detail, there will be a sticker on it somewhere.
It's obviously not on the side shown in your snapshot, so look at the other sides (plural).
Yep - I can see space is tight. (y)
Click to expand...
I would have to completely have to take out the psu and for the black screen crash the only that fixes it temporarily (could be an hour or a few days) is reseating the gpu or unplugging the the PCie and plugging it back in
 
BoxMan said:
What do I do for the last one?
Click to expand...
All is explained in post #103 - but now you only need to do the last bullet point as the others have already been done.
Except for the first bullet point that required you to answer Yes to make it run the next time the PC was started.
 
BoxMan said:
I would have to completely have to take out the psu and for the black screen crash the only that fixes it temporarily (could be an hour or a few days) is reseating the gpu or unplugging the the PCie and plugging it back in
Click to expand...

From a helpers point of view, this is getting frustrating.
We are now well over 100 posts.
We still don't know your PSU details, first asked for in post #12.
You are still doing commands first suggested in post #30.

The issues you describe with reseating your GPU could be PSU based.
As stated by others previously, a bad PSU could result in GPU issues, and cause a GPU (and other components) to go bad.

Also previously stated, getting your hands on another GPU for testing purposes (old spare?, friend?, family?, neighbour?) would quickly determine if we are on the right track.
 
Bruce said:
From a helpers point of view, this is getting frustrating.
We are now well over 100 posts.
We still don't know your PSU details, first asked for in post #12.
You are still doing commands first suggested in post #30.

The issues you describe with reseating your GPU could be PSU based.
As stated by others previously, a bad PSU could result in GPU issues, and cause a GPU (and other components) to go bad.

Also previously stated, getting your hands on another GPU for testing purposes (old spare?, friend?, family?, neighbour?) would quickly determine if we are on the right track.
Click to expand...
I am sorry for making this extra difficult I am very new to PCs and got a prebuilt I will ask a friend if I can borrow his gpu and for the gpu do you think replacing/upgrading it would be the best idea? To get the the sticker I thing I have to get the psu out completely do you have a link for a tutorial so I don’t mess this up even further? Thank you so much for all of the help so far and for being patient with me!
 
Also for testing the pc with another gpu can it be an older one my friend has a spare one but it’s kinda old
 
As long as the other GPU is compatible with your motherboard, you should be fine.
If the GPU requires extra power, be sure to plug in the cables from the power supply unit.

To remove the PSU, see here; https://www.google.com/search?q=rem...ate=ive&vld=cid:d95f2af0,vid:UYe5qyqDjxM,st:0
It's pretty in depth, covering most possibilities. But there will be stuff he covers that doesn't apply to you, just ignore.

In your case, we just want to get to see the sticker, so you may not even need to totally remove the PSU, just undo the back screws and see if you can wiggle it out to the side enough to see the sticker.

But with all things in life, you need to know when to stop and get help.
It's no good forging ahead blindly and making things worse.
If don't feel confident, get someone to help.
 
Bruce said:
As long as the other GPU is compatible with your motherboard, you should be fine.
If the GPU requires extra power, be sure to plug in the cables from the power supply unit.

To remove the PSU, see here; https://www.google.com/search?q=rem...ate=ive&vld=cid:d95f2af0,vid:UYe5qyqDjxM,st:0
It's pretty in depth, covering most possibilities. But there will be stuff he covers that doesn't apply to you, just ignore.

In your case, we just want to get to see the sticker, so you may not even need to totally remove the PSU, just undo the back screws and see if you can wiggle it out to the side enough to see the sticker.

But with all things in life, you need to know when to stop and get help.
It's no good forging ahead blindly and making things worse.
If don't feel confident, get someone to help.
Click to expand...
Alright I will try to see if I can wiggle it out to see the sticker else I will unplug it completely
 
Status
Not open for further replies.
Top Bottom