Pending OP Response Black screen and game crash

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jibob

jibob

PCHF Member
Feb 12, 2024
13
0
24
Hello everyone ! ive had some issue with my pc for a little moment .

When im starting a game (im mainly playing COD and Arena breakout ) everything runs fine , but after 1-2 game , the game just crash and i get a black screen for a few second and everything go back like nothing happen .

I tried many thing :

  • Going back to windows 10 , going back again on windows 11
  • going back to the old version of the gpu driver and after trying that i installed the new one
  • did a memory diagnostic
  • checked the hardware to see if something was not tight
  • i brought the pc to canada computer to get it checked , he said that everything was running fine but the only thing he could see might be the power supply wich could maybe not give enough power to the gpu
the only place i get an error is on COD : its a directX error with numbers but when i look it up the answer to solve the issue is always different and i tried most of the things , heres the numbers : Error code : 0x887A0005 (0x887A0006) (6068) D

Like i said up there , the guy said it could be the psu but i want to make sure before buying a new one for nothing .

Heres my specs :

CPU : AMD Ryzen 7 7800X3D

GPU: AMD RX 7900 XTX Red Devil

Power supply : corsair SF750

Ram : G.Skill trident Z5 RGB 2x16 DDR5 6400 ( set to 5900)

the problem does not come from heating , i did many stress test and everything was fine on that side

If someone could help me i would be forever thankfull , thanks !

(p.s : english is not my main language , please dont be to harsh on me )

UPDATE : just changed the PSU for a 850W and still happening
 
While you wait for one of the hardware people to check this out, run these two tools to gather some information for us. :)

Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.
MinitoolboxScan.


Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens Select ALL
Click Go
Attach the log or copy and paste.
 
To confirm, the SF750 is the 80+ Platinum certified one?
What was the make/model/age of the 850w PUS?


From the MTB report;
  • latest event log show Arctic RGB control master error, so let's uninstall that

From Speccy;
  • monitor1 is 165Hz, monitor2 is 60Hz - disconnect one and try your games
  • set the memory to 4800 or 5200, the mobo handles these speeds without overclocking
  • disable all your scheduled tasks for this current testing phase
 
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Reactions: xrobwx71 and Malnutrition
Bruce said:
To confirm, the SF750 is the 80+ Platinum certified one?
What was the make/model/age of the 850w PUS?


From the MTB report;
  • latest event log show Arctic RGB control master error, so let's uninstall that

From Speccy;
  • monitor1 is 165Hz, monitor2 is 60Hz - disconnect one and try your games
  • set the memory to 4800 or 5200, the mobo handles these speeds without overclocking
  • disable all your scheduled tasks for this current testing phase
Click to expand...
Hey , so for the 850 , it just arrived yesterday , its a corsair sf850

And yeah when I saw the error in the long i uninstalled it but problem was still there

I didnt try the monitor ill try it in a few minutes

And I tried to lower the ram too , put it to 4800 , tried with XMP and without it

Problem still there :/
 
So mid game, the screen goes dark and after a second or so it comes back all normal?
Only in gaming?
You haven't noticed it when browsing, watch videos, checking your emails etc?
And once it happens, does it happen again?

And let us know how it goes with only one monitor. :)
 
Bruce said:
So mid game, the screen goes dark and after a second or so it comes back all normal?
Only in gaming?
You haven't noticed it when browsing, watch videos, checking your emails etc?
And once it happens, does it happen again?

And let us know how it goes with only one monitor. :)
Click to expand...
so , basically , i play like 1, sometimes 2 match and then boom , all black for a few seconds , and everything comes back but my game crashed and windows is a bit laggy for a few seconds

And no , i could watch videos for 8 hours and nothing would happen , but it happen everytime i play my games , even if it happen now and i reopen it , it will happen

im trying the monitor test at the moment :)
 
Bruce said:
When changing the graphics drivers, did you use the DDU utility?
Click to expand...
no i use the Adrenaline program for AMD , should i try something with DDU ?
And i just tried with one monitor (the 165hz one ) and i dont know why or if its just a coincidence but it look like the crash was worse , the black screen stayed and i couldnt do nothing ...
 
Bruce said:
When changing the graphics drivers, did you use the DDU utility?
Click to expand...
welll, i dont want to speak too soon but ive done 2 loonng game in Call of Duty and so far no problem !! seems like DDU was the way to go !!!

Thank you so much for your help , without you all i could never have find that by myself
 
Nevermind , i did a game of Arena breakout and my game crashed again , i really dont know what to do ....
 
We can debloat your machine and remove items that hog resources like Cortana, Onedrive, Edge and other preinstalled crap that MS pushes on people if you wish. Doing this can free up resources that can then be dedicated to gaming, but that is up to you. :)
 
Malnutrition said:
We can debloat your machine and remove items that hog resources like Cortana, Onedrive, Edge and other preinstalled crap that MS pushes on people if you wish. Doing this can free up resources that can then be dedicated to gaming, but that is up to you. :)
Click to expand...
i mean , with the pc ive got , those ressource arent supposed to be a problem , isnt it ?
 
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