Solved 16gb but can only use 7.95gb?

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
ThelostHunter12

ThelostHunter12

PCHF Member
Sep 7, 2020
2
0
30
I bought 16gb ram today before I had 8gb. everything went well the computer started went into system information and got to see that I could only use 7.95gb ram but had 16gb installed I have tried to change with msconfig but nothing happens?

my pc spec:

CPU: AMD Ryzen 5 1600.
GPU: Nividia Geforce gtx 1050ti 4gb.
RAM: 16Gb Vengeance DDR4 3200Mhz.
Motherboard: B350M Gaming Pro.
HardDrive: Intel SSD-70gb / WDC 500gb.
OS: Windows 10 Pro.
 

Attachments

  • h1.PNG
    h1.PNG
    32.4 KB · Views: 15
  • h2.PNG
    h2.PNG
    5.5 KB · Views: 16
interesting, I was going to suggest the way the memory may have been installed onto the mobo, dual channel slots, and all that.
but your attachments show the PC has actually detected it has 16GB available, but indeed is only using 8GB.

your first screenshot shows 8GB is being reserved (bottom right corner) so I'm think maybe the GPU is doing something in that area.
have you checked BIOS to see if memory is being pre-allocated somewhere/somehow?
is there any NVidia software that could be to blame?
 
  • Like
Reactions: ThelostHunter12
Bruce said:
interesting, I was going to suggest the way the memory may have been installed onto the mobo, dual channel slots, and all that.
but your attachments show the PC has actually detected it has 16GB available, but indeed is only using 8GB.

your first screenshot shows 8GB is being reserved (bottom right corner) so I'm think maybe the GPU is doing something in that area.
have you checked BIOS to see if memory is being pre-allocated somewhere/somehow?
is there any NVidia software that could be to blame?
Click to expand...
Hello! i restored windows after that i could use all 16gb ... strange but thanks anyway
 
cool.
big hammer approach but whatever works. :)
hopefully the issue won't present itself again, but without knowing what the cause was, I fear it will.
 
Status
Not open for further replies.
Top Bottom