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Solved Windows 7 64 bit shows red cross on network icon

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zillah

PCHF Member
PCHF Member
Apr 16, 2018
2
1
#1
Dear folk

My desktop windows 7 64 bit was working fine til I walked up yesterday and there was a red cross on the network icon!!!

Ethernet cable working fine as when i hooked it to my laptop everything is working fine , means problem lies within the desktop and nothing wrong with cable or router port.

Troubleshoot that I had done so far :

Restarted desktop 3 times, uninstalled LAN driver, connected new Ethernet cable

What else I need to check to find out what is going on ?

Thanks
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,816
375
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#2
Welcome to PCHF zillah,

From the info above there two possible common causes, the LAN device has been disabled/failed and driver issues, the latter could be that there are no drivers installed or that any installed drivers are incompatible.

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, providing these details will enable us to better assist you.
 

zillah

PCHF Member
PCHF Member
Apr 16, 2018
2
1
#3
Thanks phill for your help
What i did I shutdown desktop and unplug power cable and waited for a while and now it is working ,,,,,,,,,,,,,credit to JohnC_21 from bleepingcomputer.com
 
Likes: phillpower2

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,816
375
55
#4
Glad you got it sorted zillah and thanks for posting the solution so that it may help others :thumbsup:

You are welcome btw and kudos for acknowledging JohnC_21 who has helped many folk over the years (y)
 
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