Greetings! Recently a problem occurred with my laptop. I can't run any video game while on better performance or high performance mode. The game or in some cases even the operating system itself freezes, including the task manager freezes while showing 100% CPU utilization. Only when I turn on the battery saver mode on my laptop, the games succesfully start. I don't have a single clue what might be the problem here. Maybe some form of malfunction with my hardware (particularly GPU or CPU)? I am sorry for such an abstract description of the situation. Any help will be appreciated. Thank you very much in advance.
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Video games launch only in "Battery Saver Mode".
- Thread starter sabotage
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Your skepticism is appreciated, you can always try VirusTotal if you would like further confirmation, I personally use them when I want to double check.
I can personally assure none of the staff or advisors on this site will ask you to download unsafe programs, that would defeat the purpose of the forum.
Speccy really just makes it easy for us to look at your settings, drivers, applications, etc and notice anything that may be amiss. If you wish to proceed without using it we will still do our best to help, but what we can do will be significantly limited by the information available.
I can personally assure none of the staff or advisors on this site will ask you to download unsafe programs, that would defeat the purpose of the forum.
Speccy really just makes it easy for us to look at your settings, drivers, applications, etc and notice anything that may be amiss. If you wish to proceed without using it we will still do our best to help, but what we can do will be significantly limited by the information available.
Let's get some of the basics out of the way, I'm not seeing anything out of the ordinary, maybe @Bruce could double over my work.
In the meantime:
1. Try deleting some old files/programs if possible and running the following programs, try to keep at least 20-25% of your disks as free space.
Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.
Run Defragment and Optimize Drives, run this on your drives.
2. Disable any overclocking or changes to power/performance settings
Turn off XMP/any overclocking you may have done (if any)
Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, anything else could tamper with the wrong settings and cause issues.
3. Check for Operating System Corruption
Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.
Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.
4. Unplug unnecessary devices.
If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it. You should be left with your monitor, mouse and keyboard.
Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
In the meantime:
1. Try deleting some old files/programs if possible and running the following programs, try to keep at least 20-25% of your disks as free space.
Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.
Run Defragment and Optimize Drives, run this on your drives.
2. Disable any overclocking or changes to power/performance settings
Turn off XMP/any overclocking you may have done (if any)
Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, anything else could tamper with the wrong settings and cause issues.
3. Check for Operating System Corruption
Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.
Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.
4. Unplug unnecessary devices.
If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it. You should be left with your monitor, mouse and keyboard.
Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
Have you done any over clocking of your ram? If yes please set bios back to default.
I agree you have to run the power plan at balanced.
For testing can you remove ESET & java
Reboot and test
I agree you have to run the power plan at balanced.
For testing can you remove ESET & java
Reboot and test
Java and eset are 2 programs
Remove both - can be reinstalled latter
Reboot means restart the computer
Remove both - can be reinstalled latter
Reboot means restart the computer
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