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Solved Screen sometimes keeps turning black whenever I play certain games (even when they're on in the background, e.g. Genshin Impact, Escape Simulator)

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K

Kuuba

PCHF Member
Jun 11, 2022
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#1
Does anyone know what may be happening and as to how I could fix this? Its really bothersome and difficult to play as it happens unexpectedly, and sometimes continues on for minutes. Its like the screen cuts to black, and after a few seconds comes back with a [HDMI 1] thing (although I dont think it is the HDMI since sometimes the PC works completely fine). One thing that seems to stop the black screen is when I press CTRL + ALT+ DEL, but then after a second it may start happening again.

Here's a video of it happening (sorry about the unprofessionality xd) :

Any advice would be helpful, thank you.
 
#2
Sorry but even with the best will in the world I`m not sure how you expect anyone to even begin to be able to help when you have told us nothing about your computers hardware.

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#5
Sorry about that, I thought that the speccy report would cover that aswell (i’m not the best with PC things).
Here’s the PSU:
842A27D9-B19F-4FC8-BA22-E4D05FB995E3.jpeg

And also in the meantime, the PC screen went black for a while and eventually lost signal fully (this has never happened before). I tried to exchange HDMI cables and turning the PC on and off, nothing seemed to work.
67F4B5D1-719C-4B36-A8B8-BB47A52A6A8F.jpeg
 
#6
A poor quality PSU that is only rated as Tier D • Recommended only for very cheap, iGPU systems here, this means that the PSU should not be used with an add on GPU.

From Speccy;

Power Profile
Active power scheme: High performance
Click to expand...

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.
 
#7
Hey, I came back after going out with family and turned on the pc, and the HDMI signal is there again :).

So from what Im understanding, is this happening because the power source is weak, whilst the settings (now changed to balanced, thank you) required it to work extra hard for slight better performance that isn't normally required on computers?
And to clarify, are you recommending I purchase a new PSU thats on a higher tier than my current one?
 
#8
A weak PSU overheats internally and when it does one of the symptoms is that the power supply to the hardware becomes unstable, your GPU being an older card is not too demanding power wise but the power that it does require must be efficient, high end GPUs 100% need a good quality brand Gold efficiency rated PSU, with your GPU unless you plan on upgrading it in the near future will get by with a a good quality brand Bronze efficiency rated PSU, your present PSU btw is not even 80+ efficiency rated and that is the lowest of the low, you need to cross your fingers that it has not damaged any of your hardware.

350W would be enough for the present components but nothing available at a sensible price so would suggest the EVGA here
 
#10
phillpower2 said:
A weak PSU overheats internally and when it does one of the symptoms is that the power supply to the hardware becomes unstable,
Click to expand...

As per the above, unstable includes spiking and dipping which is when the wattage and voltage goes up and down, the higher the efficiency rating the more stable at higher wattage the power being produced and supplied to the hardware is.

Your choice as to whether or not you keep using the present PSU with the Balanced Power Plan.
 
#11
That EVGA would be a good choice then for now since I'm not planning to change any components for the time being, Ill try to get it sometime soon.
Thank you so much for helping me out, and my apologies for being a bit slow at times :)
Is there any way I could contact you other than threads if I were to change it and to update you (if you're willing)?
 
#14
Okay, understood. I will save up for the Gold one.
Thanks a lot for today, you've helped me a lot. Out of curiousity, do you get anything from this financially or do you do this out of personal reasons? (I understand if you don't want to answer).
 
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