In Progress Screen randomly goes black with "no signal message", forcing me to turn it off and on again

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andrer

PCHF Member
Oct 2, 2024
4
0
31
(sorry for bad english)

GPU is a RTX 3080
CPU is Intel(R) Core(TM) i9-10900KF @ 3.70GHz
64 GB RAM Dual-Channel DDR4 @ 1329MHz
Motherboard is an ASUS Tuf Gaming Z490-Plus
PSU is 750W | Cooler Master

So this happened for the first time while playing a game on steam (Superliminal), the screen would go black with a "no signal" message after 10 minutes of so of game time, forcing me to turn the pc off and on again, I managed to find a solution on steam forums, by editing a registry in the game's regedit folder from "Screenmanager Fullscreen mode_"bunch of numbers" to "Screenmanager Fullscreen mode_1" and it stopped happening when playing that game, I finished it the same day as it is a short game and uninstalled it.

Fast forward around 6 days and the same problem happened again, this time not while playing a game, but while using the internet normally, turning it off and on again worked and the screen came back, the following day it happened again, but this time turning it off and on didn't work immediately (I tried it the following day after coming home from work and it worked again), I tried changing hdmi cables and it also didn't work, during this time I managed to use the pc by streaming what was supposed to appear on the screen by using the steam link mobile app, as a test I also connected a nintendo switch on my monitor and it worked

I contacted a technician and he came here this morning, he stress tested all my components and everything worked perfectly, he checked the drivers and found out some display drivers were outdated and updated them. It happened again a couple of hours ago, but this time the fans started to spin really fast and made a lot of noise, which didn't happend the other times.

The following error appeared on event viewer around the time it happened
Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33
Faulting module name: dwmcore.dll, version: 10.0.22621.4111, time stamp: 0x448124da
Exception code: 0x8898008d
Fault offset: 0x00000000001231d1
Faulting process id: 0x0x3DEC
Faulting application start time: 0x0x1DB145604F93141
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\dwmcore.dll
Report Id: 43ab2d56-9645-4bec-b1d6-28a63ba89225
Faulting package full name:
Faulting package-relative application ID:

This message didn't appear the time rebooting didn't work neither when it happened while playing the game,

Searching for dwm.exe crashes on google and some people had similar problems, but for all of them it was happening when playing highly demanding games, which was not the case for me, I had a vaguely similar problem with the screen turning black for a split second while gaming, which would sometimes crash the game, and it turned out it was the xbox gamepad firmware
 
Laptop or desktop?
If desktop then check the cables to the monitor are fully connected. If possible try another cable.
It’s a desktop, I doubt it’s just the cables, the time it didn’t come back after rebooting I tried replacing the display port for a spare HDMI and the image didn’t appear, also the fans suddenly going fast the last time it happened don’t seem to be compatible with the problem being the cable
 
When you changed to HDMI cable did you also change the input to HDMI on the monitor?
I would use DDU to cleanly uninstall the gpu driver & then install a fresh version from the manufacturer’s website.
 
When you changed to HDMI cable did you also change the input to HDMI on the monitor?
I would use DDU to cleanly uninstall the gpu driver & then install a fresh version from the manufacturer’s website.
I did change the input on the monitor. I just uninstalled the drivers with dud and I’m reinstalling the drivers right now. I will probably need a few days without the problem happening to be sure it worked, as it usually happens after hours of it being on
 
Thinking about it, a lot of things point out to the problem being in the monitor itself, I said I managed to connect my switch to it and get signal when my pc wasn’t sending any but actually when I first connected it it gave no signal and only started giving after some minutes, I only tried to connect the pc again the following day. Could it be a problem in it is causing the lack of signal and it needs some time off to be able to get signal again? It would explain why I can still see the screen using my phone when it happens, but the gpu fans going super fast the last time it happened doesn’t make sense if that’s the case
 
You will need to ensure that windows did not reinstall a generic driver after the reboot/clean with DDU

This will prevent windows update from installing drivers when you reboot.

  • Open Notepad.
  • Copy the code below, do not copy the word code.
  • Paste into open notepad.
  • Save to desktop as 456.reg
  • Right click 456.reg and select merge.
  • Reboot the computer for changes to take effect.
Code:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001


Download and install DDU
Boot Into Safe Mode.
Remove the Display drivers, with DDU
Reboot back into normal mode.
Reinstall and uncheck everything except the driver.
With the Nvidia Clean install tool.

When you reboot after removing a driver windows will auto install, the steps above should null that.



Let's get some information from your machine, to see what is going on perhaps event log errors will lead us where we need to be.

Download the PCHFLogTool
Unzip to your desktop
Right Click run as admin.
Click Gather logs.
A new .txt named PCHF.txt will appear on your desktop.
Copy paste or attach that.




Click install Speccy:
Right click run as admin
Upon Completion:
Hit File
Publish Snap Shot
A link will appear, post that link.

👍
 
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