Open Screen randomly goes black with "no signal message", forcing me to turn it off and on again

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andrer

PCHF Member
Oct 2, 2024
1
0
31
(sorry for bad english)

GPU is a RTX 3080
CPU is Intel(R) Core(TM) i9-10900KF @ 3.70GHz
64 GB RAM Dual-Channel DDR4 @ 1329MHz
Motherboard is an ASUS Tuf Gaming Z490-Plus
PSU is 750W | Cooler Master

So this happened for the first time while playing a game on steam (Superliminal), the screen would go black with a "no signal" message after 10 minutes of so of game time, forcing me to turn the pc off and on again, I managed to find a solution on steam forums, by editing a registry in the game's regedit folder from "Screenmanager Fullscreen mode_"bunch of numbers" to "Screenmanager Fullscreen mode_1" and it stopped happening when playing that game, I finished it the same day as it is a short game and uninstalled it.

Fast forward around 6 days and the same problem happened again, this time not while playing a game, but while using the internet normally, turning it off and on again worked and the screen came back, the following day it happened again, but this time turning it off and on didn't work immediately (I tried it the following day after coming home from work and it worked again), I tried changing hdmi cables and it also didn't work, during this time I managed to use the pc by streaming what was supposed to appear on the screen by using the steam link mobile app, as a test I also connected a nintendo switch on my monitor and it worked

I contacted a technician and he came here this morning, he stress tested all my components and everything worked perfectly, he checked the drivers and found out some display drivers were outdated and updated them. It happened again a couple of hours ago, but this time the fans started to spin really fast and made a lot of noise, which didn't happend the other times.

The following error appeared on event viewer around the time it happened
Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33
Faulting module name: dwmcore.dll, version: 10.0.22621.4111, time stamp: 0x448124da
Exception code: 0x8898008d
Fault offset: 0x00000000001231d1
Faulting process id: 0x0x3DEC
Faulting application start time: 0x0x1DB145604F93141
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\dwmcore.dll
Report Id: 43ab2d56-9645-4bec-b1d6-28a63ba89225
Faulting package full name:
Faulting package-relative application ID:

This message didn't appear the time rebooting didn't work neither when it happened while playing the game,

Searching for dwm.exe crashes on google and some people had similar problems, but for all of them it was happening when playing highly demanding games, which was not the case for me, I had a vaguely similar problem with the screen turning black for a split second while gaming, which would sometimes crash the game, and it turned out it was the xbox gamepad firmware