• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Solved samsung note sm n9005 auto restarting.

Status
Not open for further replies.

maxim123

PCHF Member
PCHF Member
Aug 2, 2017
104
7
28
#1
Hi, these days after factory resetting to prevent crazy battery drain, I am having the problems of my note 3 auto restarting every now and then. It is usually when I open a new app.
For ex: I am using instagram, it works fine, but the next moment when I open a new app, let's take the simple phone dialing app as the example, i open the phone and tried to dial a number, it restarts. Before restarting, it hangs for a while and then restarts.
Yesterday, I even had a problem where the whole phone turned off and didn't respond to anything for a while. That happened while in the middle of charging. It turned on after a minute or two, but till then it didn't respond to anything, even taking off battery and putting it back.

I have tried the solutions in the internet where they said memory card was the problem, which I have taken out and don't use now.
my note 3 is in 5.0 lollipop version. I can't find the kitkat version to downgrade in the internet (sammobile needs premium subscription to download old firmware) so I don't know if it will work or not.
Btw, before factory resetting, except the battery drain, there was no restarting problem as far as I can remember. I haven't installed a lot of apps too, the nova launcher was installed cause the default launcher drained a lot.

Edit: the auto restart can be at anytime and not only at the above case. Like: I am using it and suddenly it hangs, then restarts. It happens from time to time only though, not too frequently (though it did happen back to back earlier today when I tried to phone)
 
Last edited:

lkjk

PCHF Member
PCHF Member
Nov 11, 2016
78
18
#4
My Note 4 had the same issue towards its end-of-life; random restarts, especially under stress, even while plugged in and charging. Factory resetting would only be a temporary fix for a few days before it started occurring again. This continued until the device simply stopped booting. You should regularly back up your local files, your phone may be on its last stand.
 

maxim123

PCHF Member
PCHF Member
Aug 2, 2017
104
7
28
#5
My Note 4 had the same issue towards its end-of-life; random restarts, especially under stress, even while plugged in and charging. Factory resetting would only be a temporary fix for a few days before it started occurring again. This continued until the device simply stopped booting. You should regularly back up your local files, your phone may be on its last stand.
It didn't happen until I factory reset so I doubt it is because of the mobile being on the end of its life. I have had it for about 2 years and I usually don't use it much, probably about an hour a day.
 

lkjk

PCHF Member
PCHF Member
Nov 11, 2016
78
18
#6
The only way to know for sure would be to factory reset it again. If the issue reoccurs, then it's more likely hardware than software.
 

maxim123

PCHF Member
PCHF Member
Aug 2, 2017
104
7
28
#10
It happened after factory reset. And I have already factory reset again after that. The problem seems to be going away by itself though. I don't use mobile much but the times I have used these days, it has not restarted. but is there any test we can do to check the condition of the mobile?
 
Last edited:

lkjk

PCHF Member
PCHF Member
Nov 11, 2016
78
18
#11
It happened after factory reset. And I have already factory reset again after that.
Then it's unlikely that it is software-related. It is either an internal hardware issue, or faulty battery that doesn't keep the phone powered on.

Process of elimination; If you know anyone with the same model, swap batteries with them for a few hours and see if it occurs again. If it occurs again, then that rules out the battery and leaves an internal hardware issue, regardless of your doubt about it being a hardware issue.
 

plodr

PCHF Advisor
PCHF Advisor
PCHF Member
Aug 12, 2016
1,031
177
71
#12
See if it happens in safe mode.
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

If the problem doesn't happen in that mode, then it is something on the device. However, if it happens even in "Safe Mode" then it could be the OS or even hardware.
 
Likes: maxim123

maxim123

PCHF Member
PCHF Member
Aug 2, 2017
104
7
28
#13
See if it happens in safe mode.
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

If the problem doesn't happen in that mode, then it is something on the device. However, if it happens even in "Safe Mode" then it could be the OS or even hardware.
Then it's unlikely that it is software-related. It is either an internal hardware issue, or faulty battery that doesn't keep the phone powered on.

Process of elimination; If you know anyone with the same model, swap batteries with them for a few hours and see if it occurs again. If it occurs again, then that rules out the battery and leaves an internal hardware issue, regardless of your doubt about it being a hardware issue.
It is working properly now after I changed the launcher. I don't know what problem my system launcher was having but changing the launcher worked. Thank you for replying.
 
Likes: lkjk
Status
Not open for further replies.