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Solved Random Freezing again.

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Penfold7

PCHF Member
Jul 7, 2021
118
6
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#1
Sorry to repost.... Typically as soon as I say it appears solved, its started doing it again!!!
Nothing obvious in the event logs for the time it froze
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

The detail from the log is below. Nothing else seems to show up. Again symptoms the same, system just completely locks up.

Not sure if its ambient temp in the room, but its cooler today than yesterday??

Im pretty much stumpted now, but its obviously a hardware issue I would suspect as this is a clean install of windows on a tested fine HDD.

I will run a stress test on the system, see what occurs with Prime 95


-System

-Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID41

Version8

Level1

Task63

Opcode0

Keywords0x8000400000000002

-TimeCreated
[ SystemTime] 2021-07-19T14:16:34.2435842Z

EventRecordID1116

Correlation

-Execution
[ ProcessID] 4
[ ThreadID] 8

ChannelSystem

ComputerDESKTOP-J9DBNBK

-Security
[ UserID] S-1-5-18

-EventData

BugcheckCode0

BugcheckParameter10x0

BugcheckParameter20x0

BugcheckParameter30x0

BugcheckParameter40x0

SleepInProgress0

PowerButtonTimestamp0

BootAppStatus0

Checkpoint0

ConnectedStandbyInProgressfalse

SystemSleepTransitionsToOn1

CsEntryScenarioInstanceId0

BugcheckInfoFromEFIfalse

CheckpointStatus0

CsEntryScenarioInstanceIdV20
LongPowerButtonPressDetectedfalse
 
#4
Got your PSU information from your previous thread;

Aerocool integrator 500W 80Plus

Are you still using the above piece of garbage, so bad that it only makes it on to Tier D • Recommended only for very cheap, iGPU systems here it should not be used anywhere near an add on GPU and you really need to hope that it has not damaged your GPU and/or other hardware.
 
#5
Yes, still got that PSU installed. Didnt think it was that poor, but could this be a cause of these random freezing issues? Happy to buy a better PSU, can you recommend any for his spec. Just for completeness on this thread, specs are below.
AMD FX6300 CPU, AMD RX570 GPU, 16Gb RAM, Gigabyte GA970a ds3-p MOBO. 1Tb HDD .500W PSU. Windows 10 V21H1

Ive run FurMark with no issues, and Prime 95 and memtest complete with no issues.
When this all started, the only thing we noticed was that the CPU was running hot, around 75-80degrees. Its now fine with the new Coolermaster Evo cooler.
Anything I can check to see if any damage has been done? Could the CPU have been damaged with the nhigher temps.
Its really very odd that whe we change anything, it runs fine for a few days, and then starts all this again. I would prefer a consistent fault, that I can effectively troubleshoot.....

Thanks for taking the time to post...
 
#6
Also could you advise.... The previous case the PSU was mounted at the top with the fan facing down...
In this case the PSU is at the bottom. There is a grill underneath I assume for airflow if fan points down, but should Fan point into case, for heat to be expelled by the fans??
 
#7
Penfold7 said:
Yes, still got that PSU installed. Didnt think it was that poor,
Click to expand...

Check the PSU links in my sig and you will find Aerocool on both the avoid and the Lemon list because they are so bad, the PSU tier link in my reply #4 is clear, the present PSU is only good enough to support a PC that has integrated graphics, the fact that the PSU costs less than £30 here and only has a 12 month warranty are both signs that it is not very good. the two reviews at the link confirm this as well.

The fan should be directed towards the centre of the case to be able to draw air in and not towards the case itself.

Be interested to hear how long you ran Furmark for.
 
#8
Thanks for reply. I will research some psus and if I post would be grateful for your advice on them. I ran furmark for 10mins. Got a bit concerned asgpu temps were approaching 80degrees. I have noticed the auto fan setting in the amd drivers let temps get higher than manual settings, but if I set to manual ran settings, if the system crashes, it revers back to auto!?!
 
#9
Ok. PSUs I am looking at....
750W Corsair RM750 Full Modular, 80PLUS Gold, SLI/CrossFire, Single Rail, 62.5A, 140mm Fan, ATX PSU, Refurbished
650W Corsair CX650M, 80 PLUS Bronze, Hybrid Modular, SLI/CrossFire, Single Rail, 54A +12V, 1x120mm Fan, ATX PSU
560W Fractal Design Ion+ 560P, Full Modular, 80PLUS Platinum, SLI/CrossFire, Single Rail, 46.6A, 140mm Fan, ATX PSU
550W EVGA G3, 80PLUS Gold Full Modular SLI/CrossFire, Single Rail, 45.8A +12V, 1x130mm Fan, PSU
550W Corsair TX550M, Hybrid Modular, 80PLUS Gold, SLI/CrossFire, Single Rail, 43A, 120mm Fan, ATX PSU
500W Be Quiet! PURE POWER 11 CM, Semi Modular, 80PLUS Gold, SLI/CrossFire, Dual Rail, 40A, 120mm Fan, ATX PSU

Be grateful for your opinion
 
#10
Penfold7 said:
Thanks for reply. I will research some psus and if I post would be grateful for your advice on them. I ran furmark for 10mins. Got a bit concerned asgpu temps were approaching 80degrees.
Click to expand...

You are more than welcome but the above paints a lot clearer picture than what was post in your reply #5, Furmark is like the paint stripper Nitromoors so when you said that you had run it but not needed the services of the local fire brigade things did not look so grim.

Get the system tested by a local tech that has the required kit rather than gamble on purchasing one of the above PSUs, if you happen to be local to me I will do this FOC.
 
#11
Thanks. Again it's been running most of the day, with no issues and ambient temps have been hot... This is what bugs my son and me, there is no consistency to the freezes.... Not fussed about spending the money on a psu, but would be happy to know it would solve the issues. Im still concerned about the chip running so hot until I sorted its cooling. I can RMA it as its still under warranty. What tests need to be run on it, my dads a retired ectronics engineer, but I've read a few reviews on this psu, and it is poor with ripples etc.
I'm from Lancashire if thats local to you....
Are you saying there was a risk of the psu setting on fire......
 
#12
I`m on the Wirral so too far away to be able to do the test for you I`m afraid, ask a local PC store if they will do the test and any cost involved.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

NB: Not so many these days but sub standard PSUs do go on fire.
 
#14
If that would suffice. There are not any pc shops around where I live that I would trust to be honest.... If you could detail what kind of tests need running I will ask around... Will post speccy profile tonight when I get home from work.
 
#15
Cheap PSU testers are not capable of properly testing a PSU and will only give you the most basic of information, save your money.

The attached video is the one that I use as an example to show the sort of equipment that is required to conclusively test a PSU + what can happen when testing cheap and nasty PSUs

What the equipment does is simulate a computer under load and so the PSU behaves as it would when it is powering your PC, multi-meters and the basic testing devices that you can purchase from some merchants only test the basic voltage output from the PSU rails and so cannot be relied on as 100% conclusive.

Cheap PSUs exploding when being properly tested
 
#16
Hmmm interesting. Will get PSU load tested....will post up speccy results when I can get my hands on system. Again today no issues, but my underlying suspicion is something is inherently not right.
 
#17
Here is the speccy report, and Ive attached a screenshot of temps, as the system has been on gaming all afternoon. No freezes as yet.

Let me know if you see anything potentially dodgy. Its the most basic install of Windows I could do, just windows and updates plus essential drivers. Nothing else installed, using default edge browser.
 

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#18
Some strange voltage readings showing in Speccy & Speedfan, the latter is showing high CPU usage as well which can be caused by unstable voltage.

Something odd about the BIOS version as well, there are different revisions of the Gigabyte 970A-DS3P but none of them have a version FD.

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltage, the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it most often suggests a PSU problem.
 
#19
Hi @phillpower
Thanks for reply... I will check the temps and voltages in the BIOS as you suggest. I've attached a screenshot of the Gigabyte support page for the Rev2.0 which is what he has. It appears this is the only Rev with the FD Bios. I checked this when this first started to see if the BIOS was up to date.
Ive also no idea where there is a CANON printer driver on Speccy... I do have a Canon printer on the Network at home its a Canon MG5750, but I havnt installed the drivers for this, as I was trying to keep a relatively clean install of windows till we get to the bottom of this.

Again thanks for the support and time, its much appreciated.

Chris
 

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#20
Hi. Its just frozen again, as I got home from work. Same as before, no warning, just suddenly freezes, and a forced reset needed. Nothing obvious in the event logs, just a Kernel Power Error, due to the system unexpectedly restarted. Its started to take ages to reboot after one of these forced resets as well. Seems to be OK after a controlled restart. Anyhow, these are the BIOS temps and voltages.
CPU Temp - 29degrees
System Temp 32degrees
CPU Fan 1486rpm

VCore 1.356v
DRam Volts 1.476v
Profile DR voltage 1.5v
ProfileVTT voltage 1.05v

+3.3v 3.185v
+5v 5.010v
+12v 12.096v

Hope this helps with the troubleshooting. My son says it does this only on a Saturday and not any other days since the HDD replacement. Seems like a total coincidence to me, as its been well used on other days. Out of curiosity, could the BIOS battery be an issue?? It seems to keep to time fine etc, but the time is set from internet servers.....
 
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