Solved Random Freezing again.

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phillpower2

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Chris, hand on heart they were not the same results as when I checked just after midnight when I got home or as when I have just checked again, FD matches your Speccy report whereas I was getting F1, weird.

Kernel Power Error is a generic error that Windows reports in the Event Viewer when Windows does not get shut down as it should be, it is of no help to man nor beast tbh as it basically means that Windows was working away happily and then someone pulled the plug and the power went out.

Hope this helps with the troubleshooting. My son says it does this only on a Saturday

Odd, lets have a look at a MTB log, the PSU does need to be sorted but an issue like this only happening on a Saturday :unsure:, I`m most likely older than yourself and can remember Stars on Sunday, that program would do it to the best of us :LOL:

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.
 

Penfold7

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Chris, hand on heart they were not the same results as when I checked just after midnight when I got home or as when I have just checked again, FD matches your Speccy report whereas I was getting F1, weird.
Wasnt doubting you;), I just recalled I had checked for a BIOS update....
I will post a MTB log later on. I am 49, but don't remember stars on Sunday, Just songs of praise!!

The Saturday issues is odd, likely coincidence.... What were your thoughts on the voltages??

Will keep you updated...
 

phillpower2

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I am 49, but don't remember stars on Sunday, Just songs of praise!!
Pretty much the same thing so that would do it :sleep:

Sorry missed mentioning the voltages, they are circa what they should be but as previously mentioned the readings are not conclusive in the BIOS as the computer is under the least amount of load, running Speccy or Speedfan looks to be enough to raise certain voltages and cause high CPU use.
 

Penfold7

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So what we are saying is, that the problem is likely to be intermittent issues with the PSU, likely causing the GPU to not get the power it needs and stall the system. Odd that it takes a forced reset to cure, and not to just leave it.... I still have a gut feeling around the CPU as this all seemed to coincide with the CPU running hot with the supplied cooler, an Arctic cooler. It was getting to 75ish degrees. The CPU is still under warranty, and it was a refurbished, not new.... Anything else I could do??
 

phillpower2

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Been doing this stuff for years and that is how I come to have an in depth knowledge of hardware behaviour and PSUs in particular, for some reason you seem to be ruling out the PSU as the cause so below are a couple of things to explain why that is a bad idea.

The PSU is the one bad component in your build, made up of thin wires and weak capacitors and would definitely cause the GPU to heat up when it was struggling for power.

The PSU when independently tested was found to only be good enough to power a computer that had no add on video card only integrated video like that used by a notebook.

GPUs like the one that you have need a Gold efficiency rated PSU so that they are guaranteed to get good, clean, stable and efficiently delivered power whenever they are put under load, you get none of these from brands like Aerocool, hence the reason what they are on the avoid and lemon lists in my sig.

You ran Prime to test the CPU and the PC did not turn off, 99.99% rules out the CPU and Arctic cooler as Prime would definitely find out a bad CPU or its cooler.

Running Memtest caused no problems.

You had to turn off Furmark after ten minutes, if a PSU and/or GPU cannot do at least fifteen to twenty minutes test one or both are bad.

Not yet posted is the MTB log.
 

Penfold7

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Hi. Please don't think I am dismissing anything you have said.....that's not the case, I appreciate your help. Sorry about my log, I ran it last night and was sure I posted it.... Will post it up in a Mo. I was just worried the high temps had damaged the CPU. I will just go and buy a replacement PSU. No point in testing the one I have if it's not going to perform anyway.... Out of the ones I listed, anyone's good or bad, or any others you would recommend. I normally get most of my pc stuff from scan computers. As an aside, his previous build only had an athlon x3 and a radeon r7, that needed no PSU power.
 

phillpower2

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As was suspected we are seeing;

Error: (07/24/2021 03:40:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 15:30:14 on ‎24/‎07/‎2021 was unexpected.

Which means that the PC suddenly lost all power and was in no way related to the CPU having a thermal issue, side note, if it were you would get warning beeps before the PC suddenly turned off.

There are problems with Windows as well, the error below is a known bug that was meant to have been fixed by an update way back in version 2004 of Windows, the tool is only meant to be run on an SSD and not a mechanical HDD and that is why it throws up the error.

Description: re-trimSystem ReservedThe operation requested is not supported by the hardware backing the volume. (0x8900002A)

I know that Gold efficiency rated PSUs were being endorsed by myself but thinking outside of the box for a minute, if there are no plans to upgrade the GPU any time soon, being an older GPU you may not want to go the expense of a Gold efficiency rated PSU, if the case, go for some extra power from a proven brand of PSU, XFX recommend a 550W for their card that you have so if going this route the PSU here if you do want to go the Gold efficiency route the PSU here Scan do have it but are asking almost £80 + £5.48 for P&P.
 

Penfold7

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Hi. There are no plans to upgrade in the near future. The system is perfectly adequate for his needs currently. Happy to go with whichever psu. Is seasonic a good brand then, even though its as cheap as the one I've got. Happy to pay less of course, but also happy to pay more...... Just want the problems to go away. Its running happily at the minute... Maybe because its not a saturday. Abit concerned re window's as this was a fresh install from a newly created disk of 21h1, on a new hdd. Also no ideas where the canon drivers have Come from, as I haven't installed them yet...
 

Penfold7

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Apologies if I'm being dim, but if pc lost all power wouldn't it just turn off rather than freeze up with the display frozen on the monitor....
 

phillpower2

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Seasonic is the best brand of PSU that you can get.

Something that you need to be aware of, I mentioned in my reply #28 what PSU they recommend for the GPU that you have, the recommended is 550W but the minimum is 500W, problem here is that the minimum is as low as what should be used but the PSU that has been in use even by Aero Cool`s own admission could never produce 500W, see attachment below.

You may want to have a think about this before going ahead with the purchase of a new PSU.

No idea on the Windows bug but if you are on a Network at home Windows may have detected it and installed the drivers, odd that it has made the printer your default, that normally takes human intervention.

Apologies if I'm being dim, but if pc lost all power wouldn't it just turn off rather than freeze up with the display frozen on the monitor....

No worries but you are talking about two different scenarios here, the freeze is when the GPU is getting hot but the shutdown that Windows Event Viewer & MTB are reporting is when the computer has completely shutdown, the thermal trip sensor on the PSU will do this to stop it from going on fire.
 

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  • Aero Cool 456W PSU.jpg
    Aero Cool 456W PSU.jpg
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Penfold7

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Well I will probably go for the one from seasonic, its listed as 650w. I'll get one this week and install with fingers crossed....
 

phillpower2

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Russian Roulette keeping the present PSU but if you cannot swap in an appropriate PSU for testing or get your system tested by a local tech you really have no choice but to purchase a new PSU, on a positive note, the present PSU has to go in any event + you will have a new PSU that you can trust not to blow your whole system on you.
 

phillpower2

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Penfold7

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Thanks. Can't get to buy until weds. Hopefully will cure the issues. It's run with no issues today, but it is Sunday and not Saturday
 

Penfold7

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It's fitted and running. I suppose time will tell... Let's wait until Saturday
 
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