Problems with disconnecting USB devices

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shadowshine

shadowshine

PCHF Member
Jul 30, 2024
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Hello, I have encountered the following problem:

While using the computer (most often during games or screen sharing), USB devices frequently disconnect. Most often, the mouse (Asus TUF GAMING M5) simply restarts for a second. Less frequently, but still often, the new wireless headphones (Logitech G435) disconnect. Occasionally, the entire computer freezes, and all USB devices restart in 5 seconds: Mouse (Asus TUF GAMING M5), Keyboard (Asus TUF Gaming K1), Microphone (Fifine A6), Headphones (Logitech G435). For the headphones and microphone, I also use the Voicemeeter Potato program (Virtual Audio Cable), and if the headphones or mouse reconnect, the connections need to be refreshed in the program. I'm not sure if this is related, but there are frequent issues with the internet cable, where the internet drops and reappears after reconnecting the cable. I have tried reinstalling Windows, checking all devices, updating and rolling back drivers, but the problem persists. Even if the issue is hardware-related, I would like to know more details.

System information at the moment:

Windows 11

MB: Asrock A320M-DVS R4.0

CPU: AMD Ryzen 5 5500 3.6-4.2Mhz 6 / 12

MEM: 8X2 3200 GOODRAM

GPU: MSI GEFORCE RTX 3060 12 GB

BIOS: AMI UEFI P7.20/ SMBIOS VERS 3.3

Monitor: Acer Nitro VG24, 23.8, 100hz, IPS, 1920x1080

Keyboard: Asus TUF Gaming K1

Mouse: Asus TUF GAMING M5

Mic: Fifine A6

Headphones: Logitech G435
 
Have you tried isolating the issue, assuming it is hardware related.
Disconnect all USB devices, having a wired mouse/keyboard will help going forward from here.

Ran the rig on just the wired mouse/keyboard and see if things are stable.
If so, add one wireless USB device at a time and see when the problem reoccurs.
 
Bruce said:
Have you tried isolating the issue, assuming it is hardware related.
Disconnect all USB devices, having a wired mouse/keyboard will help going forward from here.

Ran the rig on just the wired mouse/keyboard and see if things are stable.
If so, add one wireless USB device at a time and see when the problem reoccurs.
Click to expand...
Mouse and keyboard are wired as it is, and the problem started even earlier about 3 months ago when I had headphones also wired (asus tuf gaming h3).
 
Let’s do a full workup of your system.
No personal data is published and everything shown is safe.

1) Download Speccy by Piriform.
In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
Paste that link into your post. Is Speccy safe?

2) Download GetSystemInfo by Kaspersky.
In GSI, click Start. (takes about 10mins)
It makes a ZIP file on your desktop, drag that to their GSI Parser site.
Once analysed, paste the newly created URL into your post.

3) Download MiniToolBox by Farbar.
In MTB, tick List Installed Programs, click Go then close the program.
A file MTB.txt is created in the same folder, attach that to your post.

4) No software interrogates the Power Supply Unit so list the make/model.
 
Perhaps old drivers are in conflict, try and remove the GHOST....


Download: DeviceCleanup.zip

Unzip to your desktop.
Right click run as admin.
Remove all old drivers from your machine.

Also this tool.
Launch Device Manager.
Find more old drivers to remove.
Device Remover
With this tool under display mode click on show only hidden detached devices
 
No activity in over a week.
To request a re-open, go to Members > Staff Members, click a Staffer then Start Conversation and quote thread name.
 
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