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Probably another tpm2 issue

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Steve Stacey

PCHF Member
Jun 12, 2023
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#1
Hi

Inherited son’s gaming pc about a year ago. It’s running Win 10, and we only use it as a pc. Ideally like to upgrade to Win 11.

PC Health checker said we were lacking the tpm2 chip.(Initially tried the process to go into power settings/BIOS to enable but couldn’t find it etc)

So, guess I’m in realm of finding out if Mb has tpm capacity and then acquiring right module/pin set up etc. The Mb is ASUS TUF H310M-PLUS. Try as I may, I can’t find this model on ASUS support. This always happens to me. PC probably only about seven years old, yet now obsolete it seems.

Problem is I can’t generate a ticket without identifying this with ASUS.

Any wisdom would be much appreciated. (Particularly if it’s known this Mb is a no hoper for Win 11)

Thanks for your time.
 
#3
Hi

It’s confusing as System Properties shows TUF H310M-PLUS GAMING, but version X.0x. I can’t see the last bit on the ASUS site. I can also see they’ve rolled out updates for various boards to address this.

Many thanks
 
#4
So other can assist let get a speccy report.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#5
instead of using System Properties, look on the actual motherboard itself.
it will show the make/model stenciled on the main board, usually in big white letters.

something like this;
1686605615990.png
 
#13
that means that the BIOS new firmware file, usually a .BIN file, has to be saved in the top, or parent, folder of the USB stick.
or in other words, NOT in any subfolder, just directly available in the 'root' (top) directory.
 
#14
Cheers. Should have explained I knew what root. (Playing around with Xbox 360 games for kids back in the day) What I alluding to was the process to get the bin file from usb to pc? Do I just double click it from usb? I guess this also has to be done prior to Win 11 upgrade?

Ta
 
#15
a BIOS upgrade can happen anytime, but I would be doing it prior to Win11 update myself.

most BIOS upgrade processes can read straight off the USB stick.
in BIOS, when you find the firmware upgrade section, they usually have an option asking for where the .BIN file resides, but there are a few ways to skin this particular cat.
some motherboards offer a QFlash program you just run from Windows and it'll update for you.
 
#16
Thanks again. I think I misread the advice in post 10. I thought that was a link to specific BIOS download for Win 11, whereas it’s just BIOS for Mb. I’m not sure how my existing BIOS can support Win 11 “by default”, when PC Health Check generated the message about missing tmp2 etc?
 
#17
#19
See if this site shows the correct motherboard correctly since your image does not state the R2.0

TUF H310-PLUS GAMING - Support

www.asus.com www.asus.com


You are running two anti-virus at the same time which will cause slowness.
Antivirus
Norton 360
Antivirus: Enabled
Virus Signature Database: Up to date

McAfee®
Antivirus: Enabled
Virus Signature Database: Up to date

www.bleepingcomputer.com

Running Two AV's - Anti-Virus, Anti-Malware, and Privacy Software

Running Two AV's - posted in Anti-Virus, Anti-Malware, and Privacy Software: I have been told by a local expert that contrary to my long standing belief, that running two AVs on the same PC is permissible and causes no conflict. The theory being that what one does not catch, the other does. Is...
www.bleepingcomputer.com www.bleepingcomputer.com

Ever Since Windows 8 it has included Windows Defender which is an all-in-one anti-virus and firewall that uses less memory that most add ons.


Would also suggest getting more RAM.

RAM 8.00GB Single-Channel DDR4 @ 1197MHz (16-16-16-39)

You need to get a matching stick of RAM so that you get dual channel single channel RAM bottlenecks both the CPU and GPU, note the way that nearly all of your RAM has been used up.

Rustys said:
Do not forget to post the make and model of the PSU if this is a desktop.
Click to expand...
Still have not posted the PSU information.
 
#20
PeterOz said:
Phillpower2 linked you to the latest bios update which supports Win 11.
Click to expand...

Thanks Peter (y)

Steve Stacey said:
Confused me (64), as there was no R2.0 on motherboard
Click to expand...

You most likely cannot see it because it looks to be obscured in your pic ? see edited version of your pic below;

The BIOS has to be upgraded or you will not be able to install Windows 11, it is a prerequisite.
 

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