Probably another tpm2 issue

Steve Stacey said:

4. Norton still active. Ditched it for McAfee a year ago. Somehow subscriptions must have overlapped.

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Not at the system that has the links that will uninstall them properly. @phillpower2

Steve Stacey said:

1. Yep, will (hopefully) upgrade BIOS first. 2. No idea why Mb version is obscured. Bit of a pain getting tower out, as small bedroom, next to wall etc. What do I do if it’s just not shown?

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Could end up having an expensive doorstop.


Also looking at the image there is some dust that need to be cleaned out which will also cause the system to overheat and run slowly.

Get some cans of compressed air and blow the system clean. Make sure the system is powered off and unplugged. Remove the battery if a laptop if the battery can be removed.

Read the instruction on the can. Spray in short burst and when the can start to feel cool to the touch switch to a different can. After they warm up to room temp, they work fine.

Do this in a well-ventilated room or outside this way the dust does not settle all over the inside furniture or worse you or someone inhaling it.

Do NOT turn the cans upside down, turn the system. Remove the battery and blow that our as well.

NOTE: You take the chance of wrecking the bearings of fans with the compressed air. Compressed air can actually accelerate the fans beyond their rated speeds and damage them, if you are cleaning them out with air, it is often recommended to hold the blades in place with a toothpick or other non-conducive material.

NOTE: Do not use a vacuum to clear the dust they can cause a static discharge and end up toasting the system or a components. There are also jumper on the boards that could be sucked off and then the system would be bricked.

Clean the keyboard
Put the with the laptop facing down then gently rub your hand back and forth over the keys this will knock some of the larger pieces out. Then place the system on its side and blow the keys (remember to use short burst like before) starting from the top working you way down. Heat form portable computers is released through the keyboard.

It could just be the way that your pic can be viewed on the forum.

Regarding the multiple AVs;

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

McAfee product removal tool (MCPR) here

Norton uninstall info here

Once any other AVs have been correctly uninstalled, resterat, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with the requested PSU info etc.

How important is your computer to you both data and hardware.

If the PSU is not powerful enough and or is starting to show wear form age and or various other reasons.


Lets say just because you have a 400-watt PSU doesn't mean that it can do that and or the GPU that you may have requires a 600-watt PSU.

VS = Value Series which = complete junk that should never have been used anywhere near an add on GPU.

@Steve Stacey - any news?

closing - OP logged in today without updating - PM any staff member if you would like this re-opened.

re-opened at OP request.

@Steve Stacey - you logged in today but didn't update - any news?

Showing you have revisited the site and have not updated closed.