Performance Issue, random stuttering / freezing especially during and after a gaming session

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KiritoMJ

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Hello, for about 3 weeks now I have been getting random stuttering in performance randomly when I play games and it effect post gaming as well until I restart and it will reset until I play again, the issue happens at random where my GPU usage goes down dramatically and causes my game to freeze for a second or two.

I have tried replacing some parts from my old PC such as Graphic card, Storage, Motherboard, and RAM and done so many tests to try and figure out the source of the problem but no luck, I have checked the temperature while gaming CPU about 70° while GPU is about 55-58°, I have checked the RAM usage and storage during gameplay and normally, nothing out of the ordinary no tasks eating any resources except the game and it's mostly normal.

All the Drivers, BIOS and Windows are up to date!, I also did some benchmark with 3DMark basic while HWinfo64 is logging in the background here is the file containing screenshots and log file: https://drive.google.com/drive/folders/15ApJT6lMwasNK6RI4mesJ9N4oz1uFGcQ?usp=sharing

I would love to get some help with my situation as it has been hell to deal with.

My specs:
GPU: MSI 1060 6GB
CPU: Ryzen 2600
RAM: 16GB 2 x 8 DDR4
Motherboard: MSI Grenade A320M
Storage: 1TB HDD Seagate Barracuda, 240 SSD Kingston A400
PSU: Fractal Design Essence 600w
OS: Windows 10 Pro 64Bit
 

phillpower2

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Hello KiritoMJ,

Classic symptoms of something overheating and based on your specs and what you have changed already the prime suspect is the old and not very good brand PSU.

PSU: Fractal Design Essence 600w
Best suggestion would be to see if you can borrow a good quality brand 500W or above PSU to swap in for testing.
 

KiritoMJ

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Jul 21, 2020
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Hello KiritoMJ,

Classic symptoms of something overheating and based on your specs and what you have changed already the prime suspect is the old and not very good brand PSU.



Best suggestion would be to see if you can borrow a good quality brand 500W or above PSU to swap in for testing.
I am considering getting a new one since this one is so old, and it is one of the few parts I didn't swap but could it cause this issue if everything else is working normally with it?
 

phillpower2

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The PSU has to support all the hardware and over time they not only weaken but the coils and fan blades etc can get clogged with dust and both of these result in the PSU itself overheating.

Suggesting that members purchase anything new is always a last resort and we will when possible try and find a way of confirming the cause and in this instance trying to borrow an appropriate PSU for testing purposes was such a suggestion.
 

KiritoMJ

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Okay so after some testing my graphic card stopped working, I have changed my Motherboard and PSU in order to fix the issue which wasn't fixed at all and on top of that my graphic card stopped working, the fans still spin normally but it doesn't get detected by the monitor, I swapped it with my old graphic card and it works, any idea on what might be the cause for my graphic card issue?
 

phillpower2

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for about 3 weeks now I have been getting random stuttering in performance randomly when I play games and it effect post gaming as well until I restart and it will reset until I play again, the issue happens at random where my GPU usage goes down dramatically and causes my game to freeze for a second or two.
Does this still happen when you use your original GPU with the new PSU.

I have changed my Motherboard and PSU in order to fix the issue which wasn't fixed at all and on top of that my graphic card stopped working, the fans still spin normally but it doesn't get detected by the monitor,
I swapped it with my old graphic card and it works, any idea on what might be the cause for my graphic card issue?
Nothing wrong with the MB or monitor so it leaves the replacement GPU being bad or the new PSU not being good enough to support the replacement GPU.

What is the brand and model name or number of the replacement PSU.
 

KiritoMJ

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My original GPU isn't displaying or getting detected by my monitor, the fans are spinning normally but that happened after getting the new PSU so the issue never disappeared,

the replacement GPU is the one working sadly now I am stuck with the issue and a 1050 on top of that ...

I got Corsair CX650M
 

phillpower2

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Just so we have this right, the 1050 was the original GPU that you had when you had the stuttering/freezing and the old PSU, the old 1050 will not work at all now even with the new PSU.

The replacement GPU is the 1060 and is now in use with the new PSU but you still have the stuttering and freezing.

Is the above correct.
 

KiritoMJ

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No, its the other way around.

My original GPU is the 1060 as stated in the specs, while the one i had to replace it with is the 1050 which is on use now .
 

phillpower2

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Do you have any stuttering/freezing with the replacement GPU & PSU.
 

KiritoMJ

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It has never stopped happening no matter what I did, and now with this GPU its is worse
 

phillpower2

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Does it only happen when gaming or does it happen all the time, if only when gaming, is it online gaming.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.


Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.



So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 

phillpower2

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Speccy is flagging up a few things but the three most noticeable are that you have the wrong spec of RAM for your CPU, you have multiple AVs installed and Speedfan says that the Southbridge on the MB is running hot, one or any combination of the three will cause the problems that you are having.

Your AMD CPU specs here say that you should have 2933MHz RAM (3000MHz) whereas your RAM when OCd maxes out at 2666MHz.

Antivirus
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Disabled
Virus Signature Database: Up to date
Bitdefender Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date

Two of the AVs may say that they are disabled but you will note that they also say that they are up to date which means that they have been active while you have been on the computer.

Having more than one AV or Firewall installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

Bitdefender removal tools here

Malwarebytes removal info here

If you stick with only Windows Defender, once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

We are missing certain voltage reading in HWMonitor and Speedfan + we need to try and confirm the Southbridge temps.

Restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltage, the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.
 

KiritoMJ

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Okay, For the AVs I have uninstalled using the tools and obviously activated Windows defender.

Now for the CPU RAM specs, I assumed the specs stated in the CPU page meant it can run RAM up to that speed, and since I usually never overclock I kept it stock until the issue happened when some people recommended I set it to XMP profile and now considering my RAM is Corsair Vengeance XLP 2x8 2666MHZ I set it to the profile correlating to it with this Timings [ 16-18-18-35 ] and an [1.300] in Voltage so I upped it by .1 , should I do anything about this?

As for the SouthBridge, I have no idea where to look for info about it I have checked the SpeedFan temperature as soon as I turned on my pc after getting it to rest for an hour and the temperature was still the same, so maybe wrong readings ? or if you have the advice to have a more accurate reading I can provide it.

Lastly The temperatures/voltages in my BIOS this is the part you mean perhaps? I know you didn't want a screenshot but I prefer someone with more experience to look at it than me,

IMG_20200802_135440.jpg
 

phillpower2

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Can you post a new Speccy url so we can make sure that all traces of the other AVs have gone.

The temps and voltages we can see in your screenshot look fine but we could do with seeing what the RAM is getting, check under the Advanced or OC tab, you may find it under DRAM there.

Some AMD boards have DOCP and some XMP, whichever your board has it should be enabled so that by default it sets the RAM to auto OC and set the voltage to that which is required.

RAM that is slower than what is recommended for the CPU by either AMD or Intel will cause a bottleneck.

NB: If you have a small office type cooling fan you could try taking off the side of the case and blowing cool air onto the MB to cool down the Southbridge to see if the issue goes away.
 

KiritoMJ

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Jul 21, 2020
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Here is a new Speccy URL: http://speccy.piriform.com/results/ygBZzVRXwKspsvjOPgyaPVX

and this is a screenshot of the option for DRAM voltage and XMP..etc
IMG_20200802_151258.jpg

I have used this exact RAM with no XMP for almost 2 years with no bottleneck at all, I've never had any issues with it

as for my computer case, I've left the sides open since I installed the Motherboard a few days ago that's why this is weird that its overheating as everything else is cool, and I've installed the better Cooler for my CPU as well
 

phillpower2

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Sep 9, 2016
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Does it only happen when gaming or does it happen all the time, if only when gaming, is it online gaming.
Asked the above back on Thursday but you missed answering it.

I have used this exact RAM with no XMP for almost 2 years with no bottleneck at all, I've never had any issues with it
We can only report on what we can see and something that you should keep in mind is that the problems that you are having now could be as a consequence of using too low of spec could have affected the RAM, the CPU or both.

Speccy looks better now but there are still a couple of issues that need attention, your screenshot above shows the RAM voltage as 1.3V, it should only be 1.2V even for OC and the settings set to Auto.
 

KiritoMJ

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Oh yeah, I think I missed it, it does start whenever I play and continues even after I leave the game until I restart.

Yeah true it could be it's just weird how random it started so I keep thinking it something that happened because of a faulty part or something of the sort.

Okay, I will Reset the Voltage and put it on auto, what else in Speccy that needs to be looked at and tweaked?
 
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