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Solved PC is locking up when under load and when idling

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#21
Rustys said:
Lets create a new windows account and see if logging in with the new account works properly.

If it works correctly that will show that the user is corrupt and not Windows.

On the affected user uninstall Kaspersky which you can reinstall. Prior you may need to find the License number that way you can reinstall correctly.

Removal tool for Kaspersky applications (kavremover)

Overview of settings and features available in a Kaspersky application and guides on how to use them.
support.kaspersky.com support.kaspersky.com
Click to expand...
Alright so a few things

I uninstalled Kapersky, then went to make a new user account, and it crashed as soon as i got to the login screen. went back and made it an admin account and i was able to get in, booted up a game, and just sat in the menu for 10 minutes, but as soon as i joined a server it crashed and went to a green screen. I went to go log back in to try it another time or two and the new account is gone, like i have to make a new one
 
#22
Lets run a speccy report and see what that tells us.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

www.ccleaner.com

Saving Speccy snapshots

Saving Speccy snapshots: In Speccy, a 'snapshot' is a set of information about your computer system taken at one point in time. Much like a photograph, you can take a snapshot of your PC in Speccy ...
www.ccleaner.com www.ccleaner.com

Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#23
Rustys said:
Lets run a speccy report and see what that tells us.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

www.ccleaner.com

Saving Speccy snapshots

Saving Speccy snapshots: In Speccy, a 'snapshot' is a set of information about your computer system taken at one point in time. Much like a photograph, you can take a snapshot of your PC in Speccy ...
www.ccleaner.com www.ccleaner.com

Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Heres the link the the Speccy: http://speccy.piriform.com/results/IVnPNcNrjumYanmdlMG1ZGM

Power Supply is a Corsair TX650M: https://www.corsair.com/us/en/Categ...-Units/txm-series-2017-config/p/CP-9020132-NA
 
#25
Winchester41 said:
Also might lend some insight, i tried using Google Earth (browser version) for a project, and that ended up crashing within 1-2 minutes
Click to expand...
Sorry i dont mean to keep replying to the thread, just wanna give as much info i can.

Something interesting happened, where i was watching youtube, and it crashed, which it has never done before. I left it on for 4 hours yesterday and came back to it. After it crashed, as i was about to power down i heard a Windows alert that was like something was just plugged in or connected to it (like when you plug in a flash drive) Nothing happened but its never done that before, not sure if it's relevant
 
#26
We could reset the network back to defaults and see if that clears any of the online issues.

Through Windows is
eset the network on the system

Open Settings
Click on Network & Internet
Click on Status
Click on Network reset
Click the Reset now button
Click Yes to confirm and let your computer restart

It may take a few extra time for the system to completely reboot since it is rebuilding the network then try the network and let us know.

The other way is to run some commands through the Administrator Command Prompt.

Open an Administrator Command Prompt

Type the following commands, pressing Enter after each command:

ipconfig /flushdns
ipconfig /release
ipconfig /renew
nbtstat -R
nbtstat -RR
netsh int reset all
netsh int ip reset c:\resetlog.txt
netsh int ipv6 reset
netsh int ipv4 reset
netsh winsock reset catalog

Reboot the computer

Still showing that Kaspersky is still active and running did you reinstall?

Firewall
Firewall: Enabled
Display Name: Kaspersky Security Cloud

Antivirus
Windows Defender
Antivirus: Enabled
Virus Signature Database: Up to date

Kaspersky Security Cloud
Antivirus: Enabled
Virus Signature Database: Up to date

Running more than one Anti Virus scanner at the same time causes conflict.

Using two or more antivirus applications on the same computer

knowledge.broadcom.com knowledge.broadcom.com
 
#27
Rustys said:
Still showing that Kaspersky is still active and running did you reinstall?

Firewall
Firewall: Enabled
Display Name: Kaspersky Security Cloud

Antivirus
Windows Defender
Antivirus: Enabled
Virus Signature Database: Up to date

Kaspersky Security Cloud
Antivirus: Enabled
Virus Signature Database: Up to date

Running more than one Anti Virus scanner at the same time causes conflict.
Click to expand...
No i didnt, i just looked through my programs and i dont see it anywhere?

So i did the network reset. I tried using google earth for about 10 minutes actively clicking around, and no crash, so that mightve fixed that.

Also just wanna note this, almost every time it crashes i check and get this error in Event Viewer. Not sure what DWM is but figured it might be important.
 

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#30
Go into the BIOS and turn on the XMP.

How is the system running?

Which slots are the RAM in?
Check the manual and or the Motherboards site to find out.

According to speccy they are in Slot 1 and 2
According to the motherboards site they should be in A2 and B2
 
#31
Rustys said:
Go into the BIOS and turn on the XMP.

How is the system running?

Which slots are the RAM in?
Check the manual and or the Motherboards site to find out.

According to speccy they are in Slot 1 and 2
According to the motherboards site they should be in A2 and B2
Click to expand...
I turned on XMP and that appears to have solved it! Im hesitant to say 100% just because its only been an hour but this the best its been yet, and im actively trying to do the things it did when it crashed.

I know you may not have these answers for me and thats alright, but what is XMP? And also if i turned it on and it fixed the problem how come this problem just started recently?
 
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