Hi. Thank you in advance for reading. This is my first post and I appreciate your assistance. Please check the following video to see a problem I'm having since yesterday:
It's the third time it happens. The background is black because the screensaver was active (blank screensaver, actually. Black screen, but the monitor is on). On the two previous occasions, a video was playing and everything froze (including mouse pointer) behind that pattern. Sound was replaced by something similar to TV's white noise (no sound in the video because, again, nothing was playing when I recorded it). The problem is solved just by restarting Windows, but it may happen again at random. And since the mouse pointer is frozen when this happens, the only way to restart Windows is shutting down the PC with the power button and turn it on again.
Again, I appreciate your assistance. Thank you very much in advance.
It's the third time it happens. The background is black because the screensaver was active (blank screensaver, actually. Black screen, but the monitor is on). On the two previous occasions, a video was playing and everything froze (including mouse pointer) behind that pattern. Sound was replaced by something similar to TV's white noise (no sound in the video because, again, nothing was playing when I recorded it). The problem is solved just by restarting Windows, but it may happen again at random. And since the mouse pointer is frozen when this happens, the only way to restart Windows is shutting down the PC with the power button and turn it on again.
Again, I appreciate your assistance. Thank you very much in advance.