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Solved New PC build won’t turn on, but rgb turns on

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D-Man-2001

D-Man-2001

PCHF Member
May 29, 2023
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#1
I have a new pc build that turns on, but there’s no output, and none of the peripherals work either. Seems like none of the usb ports are working. They turn on for one second as the PC turns on, but then they stay off. Ram is lit up. I tried every part in my test bench, and every part works. Is it the motherboard maybe?
 

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#3
This looks like a prebuilt PC to me, have you contacted the manufacturer?

Any and all support should be covered under them - anything we do could void or affect your warranty.
 
#13
phillpower2 said:
From where was the MB obtained and was it guaranteed to be in 100% working order, same info for the CPU if you will.
Click to expand...

You missed providing the CPU information but no matter as your update tells us what we needed to know.

Ryzen 5 3600 with stock cooler
HP Omen AM4 Motherboard
Click to expand...

That MB should never have been sold/purchased without the appropriate CPU in the socket, it may well be socket AM4 but the HP MBs BIOS is only compatible with 5th generation Ryzen CPUs, see Processor upgrade information here
 
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