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Solved Many programs just don't run anymore

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capwn

PCHF Member
Nov 10, 2016
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I had been using Windows 10 fine for about a year. Then suddenly two programs I have often used (MalwareBytes and a video convertor) suddenly stopped working. I click on them and NOTHING happens, they don't appear in the taskbar or processes. I've tried reinstalling them but they just don't work. Since then I tried downloading other video convertors, about 10 in total. About 5 worked and 5 didn't (I was checking out their features). I'm the only one who uses my pc and am set as an administrator.

Most programs still work fine. Any ideas what could be happening here?
 
Hey there capwn :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:


List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply :)

Is Windows fully updated?

Also remember some programs, especially older ones, may not work with W10.
 
Thanks for your time. Well this is weird, this morning everything started working again, both malwarebytes and the original video converter opened straight up. It had been having this problem for 2-3 weeks and as soon as I ask for help it has fixed itself. If we could keep this thread open for a few more days just incase it stops working again and I'll post a log.
 
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Came back and tried opening Malwarebytes and video converter, won't work again. Went to create a log straight away, here you go.
 

Attachments

  • LOG.txt
    35.3 KB · Views: 13
Last edited:
I replied last week with an attached log but had no response, going by the long it certainly seems to point out what the issue is but I don't know what it means. At the moment, my malwarebytes and video converter software are still rarely opening (but sometimes do).
 
I'd suggest that you remove all AVG items, with Geek Uninstaller.

AVG (HKLM\...\AvgZen) (Version: 1.113.2.50020 - AVG Technologies)
AVG PC TuneUp (HKLM-x32\...\{149D912F-03DB-4895-913E-820CB11965C0}) (Version: 16.74.1 - AVG Technologies) Hidden
AVG PC TuneUp (HKLM-x32\...\AVG PC TuneUp) (Version: 16.74.2.60831 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.3.7.452 - AVG Technologies)
AVG Zen (HKLM\...\{50B62078-D231-46A3-BA7C-23DCFA0E6101}) (Version: 1.113.1 - AVG Technologies) Hidden

Reboot the machine and run the AVG removal tool.
Reboot once more after the removal tool is ran.
Test your issue, AVG can mess up computers in more ways than one can imagine.
I highly suspect this to be your issue.
 
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Thanks. I uninstalled all traces of AVG from geekUninstaller. Rebooted. Ran AVG removal tool. Rebooted. Tried running malwarebytes/video converter and they wouldn't open. Opened geekUninstaller to check there was no more AVG, there wasn't. Also can't find it in task manager or tray so it looks like AVG is no longer anywhere on my pc. Rebooted, those programs still didn't open.
 
To deal with any possible file corruption, now please run a checkdisk on the machine....

Run Check Disk

Run chkdsk /f /r from elevated command prompt.




After the checkdisk....

ListChkdskResult.png
Scan with ListChkDskResult

Please download ListChkDskResult by SleepyDude and save it to your desktop.
  • Right-click on
    ListChkdskResult.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • A message about checking Windows Event Log will pop-up. Click OK.
  • Wait patiently until a notepad window will open. This won't take long.
  • The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
Please include the content of this file in your next reply.
 
I'm having an issue with checkdisk, it gets to 11% and then just stops. I've left it for a couple of hours, still 11%.

What would you advise me to do?

P.S Here are my pc stats as requested;

WCakz8f.png
 
Last edited:
2 hours, I will try overnight but if it didn't even go up 1% over 2 hours I'm not very hopeful. (It got to 11% pretty quickly but didn't go up 1% for over 2 hours)
 
It worked overnight, here is the log. Thanks for taking a look;


-----------------------------------------

67064 data files processed.

CHKDSK is verifying Usn Journal...
41202712 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
610544 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
169442065 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.

Windows has made corrections to the file system.
No further action is required.

976196607 KB total disk space.
297393056 KB in 405260 files.
281028 KB in 67065 indexes.
0 KB in bad sectors.
754259 KB in use by the system.
65536 KB occupied by the log file.
677768264 KB available on disk.

4096 bytes in each allocation unit.
244049151 total allocation units on disk.
169442066 allocation units available on disk.

Internal Info:
00 51 09 00 e3 33 07 00 08 44 0d 00 00 00 00 00 .Q...3...D......
a9 e2 00 00 d0 78 00 00 00 00 00 00 00 00 00 00 .....x..........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
 
Windows Repair.

Install (use the direct download) the Tweaking.com - Windows all in one repair tool. Then boot Windows into Safe Mode, (Make Certain To Run This Program As Administrator) then run through the Prescan on step 2 tab. Then skip to step 5 and create a system restore point. Then go to the repair tab...

Notice create a registry backup is ticked by default, so no need to do so in step 5...
upload_2017-1-5_18-37-26-png.1290


Now run the program, with the boxes ticked in the picture below.

Click Image Below For Better Resolution.

upload_2017-1-5_18-40-40-png.1292


May want to save picture or write down what boxes need ticked, since you will run this in Safe Mode.


Important: Make certain to reboot twice after running this tool!!
 
I used the tweaking tool, did the prescan where it scanned my pc for a while. After I went to repair tab and checked the same boxes as illustrated. Took a while, got some scary red text (stuff about windows defender not being enabled or something? I photographed the screen if anyone is interested). Once it was complete I rebooted the machine before rebooting it a second time. Then tried opening my malwarebytes and video converter, they still don't do anything.
 
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