Laptop GPU not being recognized in Graphics Settings

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znevarg

PCHF Member
Oct 20, 2024
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Laptop is Dell XPS 15 9500
GPU is 1650ti GTX, CPU is Intel i7 10750H
This started happening after a series of BSOD's on some programs that would have never normally BSOD'd on my computer (VIDEO_TDR_FAILURE) 4 or 5 days ago
Before, high performance would say "GTX 1650ti" and power saving mode would say "Intel UHD Graphics" which is my integrated GPU
Now it only says "Intel UHD Graphics" on both of the settings
The GPU is still recognized in device manager but not the graphics settings menu
I installed every driver needed but it still doesn't say its there
I have no idea what type of problem it is, but I am leaning towards hardware since it is being recognized in device manager
 
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znevarg said:
Before, high performance would say "GTX 1650ti" and power saving mode would say "Intel UHD Graphics" which is my integrated GPU
Now it only says "Intel UHD Graphics" on both of the settings
Click to expand...

Is this with the AC adaptor powering the notebook.

znevarg said:
I installed every driver needed but it still doesn't say its there
Click to expand...

From where are you getting these drivers.
 
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An AC adaptor is what charges the battery and this needs to be connected and powering the notebook whenever there is anything graphic intensive going on, this is a power saving feature and perfectly normal as it is intended to prolong battery life when the notebook is not connected to the mains.

Dell are notoriously picky about their drivers and you should only ever install Dell drivers from them, the drivers specifically written by Dell for your notebook can only be obtained from Dell here

Create a new folder on the desktop, name it Dell/Nvidea drivers.

Download and save to the folder the drivers from here

Download DDU from here

Create a new system restore point then run DDU and uninstall all present Nvidea drivers.

Restart the computer in Safe Mode only (No Networking). **

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.

** Do a normal restart and then install if the GPU drivers will not install in Safe Mode
 
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phillpower2 said:
An AC adaptor is what charges the battery and this needs to be connected and powering the notebook whenever there is anything graphic intensive going on, this is a power saving feature and perfectly normal as it is intended to prolong battery life when the notebook is not connected to the mains.

Dell are notoriously picky about their drivers and you should only ever install Dell drivers from them, the drivers specifically written by Dell for your notebook can only be obtained from Dell here

Create a new folder on the desktop, name it Dell/Nvidea drivers.

Download and save to the folder the drivers from here

Download DDU from here

Create a new system restore point then run DDU and uninstall all present Nvidea drivers.

Restart the computer in Safe Mode only (No Networking). **

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.

** Do a normal restart and then install if the GPU drivers will not install in Safe Mode
Click to expand...
How do I start the computer in safe mode?
 
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Disconnect from the power from the wall socket.

Restart the notebook, see what happens and then post back.

Fwiw, you haven't changed anything other than the Nvidea drivers so there is no reason why the generic Windows 11 drivers for the Intel HD video have not loaded.
 
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znevarg said:
They still both say "Intel UHD Graphics"
Click to expand...

That is normal.

Bit of repetition now but correctly shut Windows down, connect the AC adaptor, restart, go into Windows Power Plan settings and make sure that it is set to High Performance, if it is, load a game or video to see if the Nvidea GPU gets used as the graphics device, don`t do anything else before posting back with an update for us.
 
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That's not good 🙁

Couple of questions + a couple of things for you to do, we can wait for them in the same reply so don't rush.

Have you changed anything at all in the BIOS or settings.

Have you installed any other drivers just previous to the issue first happening.

( 1 ) Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

( 2 ) Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.
 
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