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Solved Issues with File Explorer - Windows 10

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Tomfri989

PCHF Member
Dec 6, 2023
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#1
Hello,

So around 3-4 weeks ago, opening media files or WPS office files took ages to open. If you right-click them they lag and it you try to open them, they can take 8-10 seconds to open. It was annoying but I lived with it. But now when I go into File Explorer on C drive or another drive, no matter how much media is in the file it loads for ages, and sometimes crashes.

I have run AVG and there is no malware or viruses. It is worth noting it works better at boot then gets progressively worse. Also, something I have been aware of for a while, indexing is turned off. I am not sure if this is related, but I believe it is. I work on this computer and is getting harder to do my job, so any advice would be greatly received.
 
#3
Just to add to this. I just had to restart my computer as it kept crashing every time I go on file explorer. I have now booted up and seems to work (for now) again.
 
#5
Rerun the SFC and see if it finds any more issues.
Test and see otherwise attempt the other things suggested.
Rustys said:
Lets start here.

Run a System File Checker see if it helps.


Log into the computer using a different user and see if the issue still exists.

Try a clean boot.

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com support.microsoft.com
Click to expand...
 
#8
can we also get your complete PC specs.

get Speccy; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
now you can paste that link into your next post.

Is Speccy safe?

I'd also be running these from an elevated command prompt;
  • chkdsk c: /r
  • sfc /scannow (your've done one, but another will show if successful)
  • dism /online /cleanup-image /restorehealth
  • dism /online /cleanup-image /startcomponentcleanup /resetbase
 
#14
I'd be going down the path of transferring your old profile to the new one.
it's not as scary as it sounds.

any software you have installed will be for the PC, not for an individual user so you won't need to install any thing again.

you'll need to move files from these folders; Desktop, Documents, Music, Pictures, Downloads, Videos.
and they move from c:\users\old name\ to c:\users\new name

under the new profile, the first time you start your browser, and email software (things like that), it'll be like it's a 'new' PC and if you are keen, all that old info will be in c:\users\old name\appdata and can be copied across also.
 
#16
hey @Malnutrition - do you get to use Account Profiler Fixer much?
I've used it twice - first time was fantastic, saved me from doing all that transferring palaver.
but the second time, it didn't fix it, threw up some sort of error, can't remember exactly what.

point is, it may save you time, but don't also bet on it I suppose. (but my sample rate is very small)
 
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#17
Hi Guys, I just used account profile fixer and it worked a treat! really easy to use, and sorted with no issues. Thanks for all your help, it is appreciated. Just one more question if you don't mind indulging me.

My computer (for as long as I know) have had indexing turned off. If I go to indexing it gives me the only option to rebuild. But if I press rebuild it says it will take time, but it does nothing.
 
#19
I used to turn indexing off when I first went over to SSD's.
these days, with SSD's becoming much more trustworthy, I've left it on.

it's only used for Windows searches so if you seldom or never do a search, haven't it off won't effect you.
 
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