Can't install new flash drives, but old one works

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Ellis DeTripp

PCHF Member
PCHF Member
Jan 17, 2018
I have a Cruzer 32GB flash drive I use with no problems, have been for 2 years now. However, I bought a generic blue flash drive that doesn't work on my PC, but it works on my wife's and her setup is almost identical to mine. It says it can't find the driver for it & I've tried numerous methods to find it with no luck. I then went out & bought 4 different branded ones & they say the same thing, even tried another new Cruzer 32GB and it won't work. So my real problem seems to be that I can't install NEW flash drives. Any ideas? I haven't done any registry or other changes. I can see the new drives in the Device Manager and it has a yellow triangle. I've tried a number of recommended methods to get the driver to work & nothing helps.


PCHF's Almighty Ruler
PCHF Owner
Support Team
Security Team
Jan 10, 2015
PCHF Bunker
Hi there @Ellis DeTripp and welcome to PCHF :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply :)


Forum Regular
Support Team
PCHF Member
Oct 8, 2017
Yeppoon, QLD, Australia.
is it as simple as the new USB stick is USB3 and your PC only has USB2 ports?
what do you mean by "blue flash drive" - that blue bar inside the slot?
your PC specs would be helpful.
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