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Solved 6800 XT Keep Crashing Black Screen while Gaming and Stress Test

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P

Penguin0761

PCHF Member
Dec 25, 2023
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24
#1
Recently, my PC always get crashed whenever I played big games.

Such as *** of War, Death Stranding, Valheim, Marvel's Spider-Man, Final Fantasy 7 Remake, etc.

After doing so much troubleshooting I'm still can't figure out what is going on.

Couple days later, my friend told me to do some Stress Test using Cinebench and Prime95.

Then, I did some 10-12 minutes stress test on CPU Multi Core, Single Core, and RAM.

Altho I'm not really sure (since it's the first time I'm doing this) I think everything is looking fine.

Now when it comes to GPU stress test, my PC crashed almost immediately after the test began.

Sometime it take less than 10 sec or even 1 sec to make my PC crashed into black screen.

The crash also identical went I play those games and the only thing I can do from here it just forced shutdown.

I don't have any spare parts since it was my first build and I bought them brand new a year ago.

Here's the spec:
  • OS: Windows 10 Pro 64 bit
  • CPU: AMD Ryzen 9 5900X
  • Mobo: NZXT N7 B550
  • GPU: ASUS TUF GAMING 6800 XT OC Edition
  • Cooler: NZXT Kraken z73
  • RAM: KLEVV DDR4 BOLT XR Series PC32000 4000MHz Dual Channel 16x2
  • SSD: Samsung 980 PRO Heatsink 2TB
  • PSU: Corsair RM850 80+ Gold
  • CASE: NZXT H7 Flow
Things what I did BEFORE stress test:
  1. Reset CMOS
  2. Checking Ram one by one in all slots.
  3. Checking GPU on different slots.
  4. Cleaning
  5. Updating GPU driver and BIOS
  6. Reinstall CPU and Thermal Paste
  7. Changing GPU Cable
  8. DDU (Display Driver Uninstaller)
CPU Temp:
  • Gaming: 63-67 Celsius
  • Browsing: 44-52 Celsius
GPU Temp:
  • Gaming: 58-63 Celsius
  • Browsing: 39-48 Celsius
Also, I'm never did any Overclocking or Mining stuff. The "OC" in the GPU is the official name of the card.

On the other hand, I found a similar situation here, but different is I'm using AMD and never did any Overclock.
 
#2
We can see at least one potential problem there but lets get some additional info before elaborating;

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Just a fyi;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
 
#3
phillpower2 said:
We can see at least one potential problem there but lets get some additional info before elaborating;

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Just a fyi;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Click to expand...

Here you go: http://speccy.piriform.com/results/6joLgwhlasQd5sPZvdSwBWb
 
#4
RAM
32,0GB Dual-Channel DDR4 @ 1311MHz (20-19-19-43)
Click to expand...

Speccy rules out two of the usual suspects which are the RAM being clocked past what the CPU can handle and the Windows Power Plan being set to High Performance, have you had XMP and High Performance enabled and changed them.

Couple of things that we can see in Speccy, the initial set up was not done correctly and no updates were installed for more than a year after Windows was.

Antivirus
Windows Defender
Antivirus: Enabled
Virus Signature Database: Up to date
360 Total Security
Antivirus: Enabled
Virus Signature Database: Up to date
Click to expand...

Having more than one AV or Firewall installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

360 Total security removal steps here

Once any other AV has been correctly uninstalled, restart, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with an update when you are ready.

Regarding the RAM.

The RAM is not appropriate for your CPU, AMD state here up to 3200MHz/MT/s and if you have DOCP/EXPO?XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable, Ryzen CPUs do not like slow RAM either so you need to manually OC the present RAM to 3200MHz/MT/s to get the best out of the CPU and RAM.

No rush here as I've been online for ten or so hrs and am calling it a day now.
 
#5
phillpower2 said:
Speccy rules out two of the usual suspects which are the RAM being clocked past what the CPU can handle and the Windows Power Plan being set to High Performance, have you had XMP and High Performance enabled and changed them.

Couple of things that we can see in Speccy, the initial set up was not done correctly and no updates were installed for more than a year after Windows was.



Having more than one AV or Firewall installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

360 Total security removal steps here

Once any other AV has been correctly uninstalled, restart, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with an update when you are ready.

Regarding the RAM.

The RAM is not appropriate for your CPU, AMD state here up to 3200MHz/MT/s and if you have DOCP/EXPO?XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable, Ryzen CPUs do not like slow RAM either so you need to manually OC the present RAM to 3200MHz/MT/s to get the best out of the CPU and RAM.

No rush here as I've been online for ten or so hrs and am calling it a day now.
Click to expand...
Thank you, It's works just fine now.

I can play Ghostwire Tokyo in 6 hours without crash at all.
 
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