In Progress Solid green screen

[The Llama]

I recently bought a used rx5700xt, and put it into my pc. Since then, I've had this problem while playing games where after anywhere from 10-30 minutes, the screen goes solid green. Just completely solid; no letters, and it basically stops the whole pc too. I've had it happen while on discord calls, and I can't hear anyone, nor can anyone hear me. It basically crashes altogether, but the screen goes green, and I have to restart manually. I'm happy to provide any info anyone needs to help.

I'm using a custom build;
rx5700xt 8Gb,
i5-10600k,
32Gbs corsair rgb pro ddr4 ram,
Asus prime z490-p mb,
and an apevia prestige 800 watt psu.

The image is EXACTLY what the screen looks like. It's just the first result of "green" on google.

 

[Malnutrition]

Follow this guide linked below, and clean out your old gpu drivers.

Utilizing DDU Display Driver Uninstaller Properly

Nov 23, 2024

DDU

• xrobwx71
• ddu display driver uninstaller tutorial
• Guides

 

[The Llama]

Follow this guide linked below, and clean out your old gpu drivers.

Utilizing DDU Display Driver Uninstaller Properly

Nov 23, 2024

DDU

• xrobwx71
• ddu display driver uninstaller tutorial
• Guides

I can't do this now, but when I get the chance I'll do it. I'll post any further updates. Thanks.

 

[Bruce]

Also, how old is this used GPU?
I'm wondering if the thermal paste may need replacing.

 

[The Llama]

Also, how old is this used GPU?
I'm wondering if the thermal paste may need replacing.

I don't actually know how old it is, and unfortunately I don't have a way, that I know of, to find out.

 

[Bruce]

No worries, either way, wouldn't hurt to replace its thermal paste regardless.

 

[The Llama]

No worries, either way, wouldn't hurt to replace its thermal paste regardless.

Yeah, it couldn't hurt. I'm going to do all this when I have more time over the weekend.

 

[PeterOz]

I recently bought a used rx5700xt

It was most likely sold because it was faulty. Did you buy it from a reputable company?

the screen goes solid green

See above

 

[The Llama]

It was most likely sold because it was faulty. Did you buy it from a reputable company?

See above

I bought it from an individual. He had good ratings though.

 

[PeterOz]

Might seem strange question.
Have you connected both the 6 & 8 pin power connectors to the card.
Do you know anyone you can borrow a good power supply.
I am wondering if your psu is up to the job.
Just because it is rated as 800W it does not mean it is a good power supply.

PSU Tier List rev. 17.0g - Cultists Network

PSU Tier List will help you to choose the best PSU out of hundreds of models on the market. From budget to the highest end Power Supplies.

cultists.network

( speculative position )

 

[The Llama]

Might seem strange question.
Have you connected both the 6 & 8 pin power connectors to the card.
Do you know anyone you can borrow a good power supply.
I am wondering if your psu is up to the job.
Just because it is rated as 800W it does not mean it is a good power supply.

PSU Tier List rev. 17.0g - Cultists Network

PSU Tier List will help you to choose the best PSU out of hundreds of models on the market. From budget to the highest end Power Supplies.

cultists.network

( speculative position )

Both connectors are in. Without one of them, it wouldn't run. Also the psu is gold rated.

 

[Bruce]

See here; https://cultists.network/140/psu-tier-list/
Your Apevia Prestige is rated Tier C - Low End

I could not find the warranty for that make/model, do you know what it is?
Even the user manual on their website had no info about warranty.
A red flag for me.
If it is not 7 or 10 years, I don't touch them.

 

[The Llama]

See here; https://cultists.network/140/psu-tier-list/
Your Apevia Prestige is rated Tier C - Low End

I could not find the warranty for that make/model, do you know what it is?
Even the user manual on their website had no info about warranty.
A red flag for me.
If it is not 7 or 10 years, I don't touch them.

What power supply would you recommend? I've seen people talk highly of it, and it certainly has the wattage necessary.

 

[Bruce]

Most manufactures do entry level models designed for office PC's and high end model for serious gamer demands.
Suggesting a brand over another may not help.

Any power supply certified 80+ Gold (at least) and with at least a 7 year warranty (prefer 10), and you can’t go wrong.

For example, ThermalTake ToughPower GF1 or GF3 ranges, Cooler Master, Antec, Corsair RM series - just to name a few.