dowload problem

[crois]

When I update or install a game, my download, write, and read speeds just crash and go to 0 on Epic and other services, but not on Steam. I don’t know why, but it just happens. I think it isn’t my hardware because it’s an i5 12400F and RTX 3060. How can I resolve it?
(is not my internet)

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[Bruce]

Let’s do a full workup of your system.
No personal data is published and everything shown is safe.

1. Download Speccy by Piriform.
   In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
   Paste that link into your post. Is Speccy safe?
2. Download GetSystemInfo by Kaspersky.
   In GSI, click Start. (takes about 10mins)
   It makes a ZIP file on your desktop, drag that to their GSI Parser site.
   Once analysed, paste the newly created URL into your post.
3. Download MiniToolBox by Farbar.
   In MTB, tick List Installed Programs, click Go then close the program.
   A file MTB.txt is created in the same folder, attach that to your post.
4. No software interrogates the Power Supply Unit so list the make/model and age.
5. Go to www.speedtest.net and screenshot your network speeds.

[Bruce]

@crois - still with us?

[Bruce]

No activity.
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