Hyperlinks in MS Office 2016 applications won't open

[JSK]

Windows 10 Pro (x64)
Intel i7 CPU 2.70GHz
32.0 GB RAM

A few weeks ago I bought, downloaded, & installed “Microsoft Office Standard 2016 Genuine License Keys for Windows- 1 PC” to put on a new laptop. It seemed to install properly, but I’ve just discovered that I can’t open links in word documents, excel, etc. When I try to, I get an error message (attached screenshot 1).

Although I didn’t actually think it was this, I have checked “Options > advanced > “use CTRL + Click to follow hyperlink” in word (attached screenshot 2) & it doesn’t make any difference whether that box is checked or not.

Does anyone know what’s going on here? I’m not in an organisation, I’m an individual using this at home. I think it’s something to do with the whole application (office 2016) itself, not the individual applications.

Any thoughts on what the problem is here & how I can resolve it would be much appreciated.

TIA

[PeterOz]

Are you using a 3rd party web browser?

[phillpower2]

Being that the OP revisited the forum but chose not to reply this thread will be closed.

[phillpower2]

OP request thread be reopened.

[JSK]

Are you using a 3rd party web browser?

By 3rd party do you mean not a microsoft browser? I use Firefox, but I get the same message if I change my default browser to Opera, IE, or Edge.

What I have found is that if I open *.doc or *.docx files in WordPad then the hyperlinks work - they open the linked web pages. One difference between WordPad & Word is that the former comes bundled with the OS, whereas Word (& Excel, etc) are part of the Office 2016 suite. To me, this confirms that whatever the problem is, it’s in Office, not W10 or my browser.

I guess that I need to change a setting somewhere, or maybe edit something in the registry, but I haven’t a clue where, what, or how…

Surely someone here must have know about this stuff…I’m sure it’s pretty straightforward…please help! :giggle:

[PeterOz]

Most likely the other web browsers have scatted the html.
This should fix for outlook, excel, word etc

https://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/#google_vignette

also a video

[MEDIA=youtube]JeDkGFBcILY[/MEDIA]

NB IF YOU DO THE REGISTRY HACK BACKUP YOUR REGISTRY FIRST.
PLAYING WITH THE REGISTRY ALWAYS HAS AN ELEMENT OF RISK.

[JSK]

Thanks, I’ll have a look & post whether or not they’re successful. BTW, what does “scatted” mean? I’ve not come across that term before.

Admin - I’m really busy ATM so please don’t close the thread; short of hospitalisation or death I will post a response ASAP…I absolutely get that it’s not on to ask for free help, then not have the manners to let anyone know the outcome!

[JSK]

BTW, I was unable to post my last reply “Thanks, I’ll have a look &…” as an actual reply to @ PeterOz. I just kept getting
an error message from the site: “Oops! We ran into some problems. Please try again later. More error details may be in the browser console.” so I had to do it as a new message, not a reply

[phillpower2]

Admin - I’m really busy ATM so please don’t close the thread;

No worries all we ask is for members to let us know of any possible delays between replies.

Just a fyi, we understand that folk have other things to attend to but due to the large volume of abandoned threads forums get if an OP visits the fora but leaves no reply it suggests that the thread has been abandoned and threads not answered for three days or more get closed so as to avoid having threads hanging all over the place.

[PeterOz]

I just kept getting
an error message from the site: "Oops! We ran into some problems

Worked for me from above post
Try copy and paste from this
Click on me

[PeterOz]

BTW, what does “scatted” mean

It means my poor spelling and my poor editing/proof reading skills.
scatted should have been scattered ops:

[JSK]

It means my poor spelling and my poor editing/proof reading skills.
scatted should have been scattered ops:

I did wonder…
so what does it mean that browsers have scattered the html? Thanks

[JSK]

That registry edit suggested at slipstick.com worked!

(The solutions in the youtube video didn’t though…no idea why)

Anyway, problem resolved.

Thanks for the help

[PeterOz]

@veeg close please

[phillpower2]

OP request thread be reopened.