New pc reduced to 2k paperweight

[Rustys]

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maybe give access to the printed information on the PSU.

The invoice may have the PSU information on it as well and or see if they sent a parts’ list.

This way if they used a cheap under powered PSU you can get it replaced before you burn out the system.

[BryanAlpha_89]

I thought so too they are just mounting plates for storage

[BryanAlpha_89]

Could the psu cause it to freeze?

[PeterOz]

Could the psu cause it to freeze?

Yes if it does not have enough power.

[BryanAlpha_89]

Interesting I was playing baldurs gate when it happened do you think the game drew to much power and fried the psu?

[Bruce]

could also just be coincidence.
knowing the make/model of the PSU would shed more light on the cause.

[Pyro]

Low quality PSUs are very common from mass-producing system builders. They can get just enough life out of the average unit to get a system through the warranty period.

This is the first thing we attack since it can cause a myriad of problems and is never a bad component to have ‘overbought’ on.

[BryanAlpha_89]

After talking with my wife I’m just gonna bite the bullet and send it back on warranty

[Rustys]

According to the warranty on their site all you should have done contact them and if they accept it the will then RMA the system.

CyberPowerPC.com Warranty Policy

https://support.cyberpowerpc.com/hc/en-us/articles/360015111033